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Hi all, we have a new intro video for the FootPrints Advanced Starter Template (FAST). FAST is pre-configured and fully usable out of the box for all the major processes, effectively cutting back weeks or mont... We need to know the way that can show us the version\release number of footprints please thanks in advance after upgrade from 12.1.9 to 20.18.03 unexpected error ?!?!?! abdallah hamaydeh Since upgrading to Foot Prints 20.19.03 Build 55.3491 we have been receiving an error each time a technician or client launches Footprints; The requested url was not found on the server. It could be that the upg... Good Day, I am a Footprints administrator for a US contract with the US Air Force. We are currently running Footprints v12.1.09.001, Build 45.5. We are planning on installing the latest version. Our system administrat... we are plinning to upgrade FP 12.1.6 to FP 20.19.3 with no success Hi All, Has anyone seen issues with Global Link updates after patching to 20.20.01? We patched this past weekend and today we tried to Resolve 2 Global tickets with 3-5 linked tickets per. When att... Hello! We are currently using FootPrints 11.6.09 and are switching from Lotus Notes to Office 365 & Outlook. We access address book information from Lotus using LDAP. I've been asked if FootPrints can util... We have a couple of projects in jeopardy due to some issues in Footprints 20.18.03 and beyond. Our objective is to migrate two workspaces Into FP12 from our FP11 environment. Issue #1 - We disc... So, the official documentation mentions that a Master ticket can't be Closed until all Subtasks are closed. Does this require the implementation of a Business Rule or is this supposed to work out-of-the-box? I ask bec... (adding and deleting assignees) made by the user “System” in the workspace, note that no such user was found in licensed users? Where can we find "System" came from ?? Where we can find articles or documents for Footprints 12.XX Antivirus\Firewall exclusions? thanks in advance! Hazim Tawalbeh How can I create a ticket in Footprints using SOAP API via PERL script? I'm trying to integrate Footprints tool with SOAP API to create and edit tickets using PERL script. But getting 500 error while running t... Hi, I updated my FP dev. environment recently with 20.20.01 version. I followed all the steps and everything seems fine. Published all the containers after the upgrade and restarted tomcat. ... I need to set-up an "IMPORT TASK" to import all the Users from the AD server. I go through setting up the "Task" as follows: Source type=LDAP LDAP Server Address=(IP of the LDAP Server) LDAP Server Port=389 LDAP Base ... I know KB's can be searched by Keyword*, but can a KB article be made available based on selections within a let's say Incident? EX. Customer Chooses 'Hardware' Sub Cat. Printer Is there away to display the K... Export of views/grids to Excel/CSV was added in 20.19.03 - Probably the best new feature of the release. However, you can only export ONE page at a time, so a maximum of 500 records. Would be great to either * ... I am trying to create a report to show an agent's total recorded time spent in tickets over the past two weeks. I am not able to select multiple ticket types in a time tracking report, and I am not able to selec... I created a new Role and it inadvertently changed the layout of the Request form for that role. Normally we use the layout where each of the sections takes up vertical space along the page (and some are expanded by de... Hello! I'm having an issue with footprints 12 - we restarted our server as part of maintenance and since then, we're getting the following errors when a user logs into the system as well as when they at...