• LDAP error after upgrade to 20.19.02

    Error Invalid LDAP connection paramerters after upgrade to 20.19.02.   Error Details: Message: Invalid LDAP connection parameters.   Error Code: Infrastructure.Network.009 Build Number: 53 Serial Number...
    Ken Dwyer
    last modified by Ken Dwyer
  • Knowledge base migration from Footprints 11 to FP12

    Hi All,          Happy holidays and happy new year in advance!!!              Is it possible to migrate the Knowledge b...
    Samir Kazi
    last modified by Samir Kazi
  • Error Massage "|Workflow stage with specified name({}) does not exist. [, ]|"

    Dear Gents   I found the following error in the Tomcat logs. Does anyone know what this means?   "Error |Workflow stage with specified name({}) does not exist. [, ]|"   Footprints Version: 20.18.03 &...
    Hazim Tawalbeh
    last modified by Hazim Tawalbeh
  • Date/Time field is updating wrongly via mail

    Hi All,   We have a Date/Time field called 'Scheduled Start Date' . If we are updating a time in AM via mail ,it is updating with correct time. But if we are updating a time in PM via mail,it is still updating...
    Lakshmipriya Avudaiappan
    last modified by Lakshmipriya Avudaiappan
  • Auto Filter only working in 1 out of 3 record definitions

    Hello all,   I have three total Record Definitions that I am trying to get Auto Filtering working on. Two of them (Incident & Service Request) reside inside the same Workspace. The other (Operations Support)...
    John Sutton
    created by John Sutton
  • DRZNZ-5560 - Is this issue fixed for anyone?

    Hi,   I have upgraded one of my environment to 20.19.02 and according to release notes DRZNZ-5560 is supposed to be fixed in this release.   I am still experiencing this issue. Is it working for anyone? &#...
    Sonia Agarwal
    last modified by Sonia Agarwal
  • get reports with Power BI from footprints 11

    Hello   The version of Footprints 11.6 and I wanted to get reports with Power BI.   What boards would we have to attack?   • Take reports by category • Amount tickets per year, etc. ...
    Sonia Pintado
    last modified by Sonia Pintado
  • For any phases, if any one fron that team disapproves, that whole phase should get disapproved.

    For any phases, if any one from that team disapproves, that whole phase should get disapproved. For example, if I have chosen the below, then if any one approves, that whole phased got approved and moving to next pha...
    Bhavani Anbuselvan
    last modified by Bhavani Anbuselvan
  • How to auto generate sequence number

    Hi, Just checking the Footprints community to see if anyone has come up with a way to auto generate sequence number in a field using custom html.   Using workspace for Change Management and would like keep trac...
    John Landrum
    last modified by John Landrum
  • Using the Integer field with a Custom CI

    I created a custom CI (for DISC's), each DISC needs to have a 1-up number (from previous entry). I created an "On-Screen" business rule to 1-up the number field (from the previous entry), but the rule does not execute...
    Kevin May
    last modified by Kevin May
  • How to handle varying approvers and varying number of approvers

    Greetings,   We need to implement some approvals in Footprints, and I am trying to figure out the best way to accomplish this. I feel like I may over-complicate the problem, so your input would be much appreciat...
    Anthony Guthrie
    last modified by Anthony Guthrie
  • The report is unavailable while report data is recalculating.

    getting "The report is unavailable while report data is recalculating." error when trying to run multiple reports in Service Analytics. Footprints 12.1.08.001
    Ken Dwyer
    last modified by Ken Dwyer
  • Need the attribute name of Approve/Disapprove in Footprints 11.6.10.to get the vote comments of the current phase.

    Hey all,   I want to get the vote comments of the current phase. Below attributes is fetching all the vote comments from the initial phases, I only need the current phase's vote comments. %%BEGIN_VOTE_HIST%% %%DA...
    Bhavani Anbuselvan
    last modified by Bhavani Anbuselvan
  • Need the attribute name of Approve/Disapprove in Footprints 11.6.10

    Need the attribute name of Approve/Disapprove in Footprints 11.6.10. When someone Approved or Disapproved, notification mail should trigger. In that notification I need to get whether they approved or disapproved. ...
    Bhavani Anbuselvan
    last modified by Bhavani Anbuselvan
  • Primary Assignee column will not sort

    We have fields titled "Primary Assignee" and "Assignees".  While in the console, no matter what tab we are in (All Items, My Assigned Tickets), we can not sort by these fields.  If we click on the column hea...
    Steve Marth
    last modified by Steve Marth
  • Can all notification recipients append the ticket by replying to the message?

    We have a user who is not the requester but is setup to receive carbon copies of the notification. When she replies to the notice it is bounced back to her as access denied.
    Conrad Simpson
    last modified by Conrad Simpson
  • Removed a single-select value

    FootPrints Version 12.1.09.001 Build 45.5   One of our departments changed the list of values in a single select field. Since there isn't an option to rename values, some values had to be dropped and re-added....
    Jack Hawk
    last modified by Jack Hawk
  • Footprints 11.6.10 attachment management logging

    I have 2 somewhat different recent issues regarding attachments to Footprints cases. Ultimately I need to know where the logging exists for attachment activities to better understand the issues I'm having. Is it possi...
    Christian Beck
    last modified by Christian Beck
  • Printing Error from any role other than Workspace Administrator

    For the life of me I cannot remember how to fix this issue.  When an agent role tries to print from a workspace they are met with the following error:     However, I can print just fine from with a W...
    Eric Kurtz
    last modified by Eric Kurtz
  • Linked Items Issue

    I have a workspace with a Linked Items section but I am having an issue having the columns show up as intended.  Before I publish the workspace I can see the grid columns that i had selected but after publishing ...
    Eric Kurtz
    last modified by Eric Kurtz