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- score600Product Team Review
The most important and useful function we need in Change Management is voter delegation. I imagine it would look like the following: Users (agents and customer) can set it in their preferences They enter the data (p...
Delivered in 12.1.01 Would really like to see the AutoAdd customer functionality returned to Footprints v12, otherwise our customers will be manually maintaining user list.
- score575Product Team Review
I am currently working with a customer who requires the ability to fully automate one of their processes, which involves linking records during onboardings, and unlinking records during offboardings. At the mo...
- score550Product Team Review
I've seen a lot of ideas (example, this one: https://communities.bmc.com/ideas/3716) which request additional functionality. I think a lot of these ideas can essentially be grouped into a more powerful single fi...
Delivered in 12.1.08 In version 11, it is possible to paste an image from the clipboard into an html field. There is no option to do this currently in v12. This Idea is dependent on the following ...
Selecting a contact record to add as a part of a ticket takes to much manual entry (clicks, tabs, etc). I'd like the functionality to perform more like it did in previous versions such that: Enter a partial first/las...
The ability to clear our linked fields already exists using an on-screen business rule. The missing component, to unlink the contract record, can be satisfied by voting on this idea instead (a more generic feature req...
- score540Product Team Review
Presently, it looks like you cannot remove this button, which means anyone could edit a console and make un-wanted changes. A mechanism to remove access, either at a system profile level, or console level, wou...
Delivered in 12.1.07 In version 11, it is possible to allow a customer to view Tickets for other people in their Company, Department, etc. This is currently not possible in v12. Workaround: None kn...
- score540Product Team Review
Allow only team assignment in Assignment fields
Delivered in 12.1.01 Currently under FP 12 you have the ability to create portals and assign a default portal per system role. It would be nice to also be able to choose which other portals are available...
Delivered in 12.1.05 In FootPrints 12 there is no trace of the notification emails sent by FootPrints or emails received. This is an important information, especially when a user calls the Service Desk to say...
- score535Product Team Review
We need the ability set Date-Time fields to Now (or %%CURRENTDATETIME%%) and perform other functions on them, using a Business Rule. For example I might want to calculate Now + 24 hours, or such and save that into a d...
- score525Product Team Review
Some of the system generated messages that are delivered to customers are not business friendly, contain grammatical errors, and the like. It would be very desirable to be able to customize format and content in...
- score510Product Team Review
We would like the ability to specify a default container and item selection for the quick search feature in FootPrints Service Core 12.x.
- score495Product Team Review
In earlier versions of FP you could have a date/time field linked to the calendar. This idea is to bring back that functionality in v12 so a user can enter a date and time in a field in the ticket and have it cr...
- score485Product Team Review
Requested: a way to sort homepage searches by assignees. At this time, the assignees field can be filtered by specific assignees, but the results cannot be sorted alphabetically.
- score480Product Team Review
In versions prior to 12.1, there were the capabilities to inactivate (lock) a user record, seemingly to prevent them from accessing the system, but without going the extra step of deleting the user. The functi...
- score475Product Team Review
Hi, If we have two Address Books -AB- containers linked to one Workspace - WS- container (great enhacement on fpscv12 by the way) I would like to create two link controls on the WS and specify which link contr...
- score470Product Team Review
I felt the need to create a "global" (haha see what I did there?) idea based on the current functionality of relationships, relationship types, and link controls, as there are a lot of related ideas out there but they...