• Change Management Voter Delegation

    score600
    Product Team Review
    122 votes
    The most important and useful function we need in Change Management is voter delegation. I imagine it would look like the following: Users (agents and customer) can set it in their preferences They enter the data (p...
    Greg Tucker
    last modified by Greg Tucker
  • FP12 AutoAdd Customer Functionality

    score580
    Delivered
    116 votes
    Delivered in 12.1.01   Would really like to see the AutoAdd customer functionality returned to Footprints v12, otherwise our customers will be manually maintaining user list.
    Linda Kirkpatrick
    last modified by Linda Kirkpatrick
  • New Business Rule Action: Unlink Existing Record

    score575
    Product Team Review
    115 votes
    I am currently working with a customer who requires the ability to fully automate one of their processes, which involves linking records during onboardings, and unlinking records during offboardings.   At the mo...
    Nicolas Roome
    last modified by Nicolas Roome
  • Ability to paste screenshots from the clipboard into a field - FootPrints 12

    score550
    Delivered
    110 votes
    Delivered in 12.1.08   In version 11, it is possible to paste an image from the clipboard into an html field.  There is no option to do this currently in v12.  This Idea is dependent on the following ...
    Don Cholish
    last modified by Don Cholish
  • Database query field type - FP12 (Aka: SDE's Calculated Field)

    score545
    Product Team Review
    109 votes
    I've seen a lot of ideas (example, this one: https://communities.bmc.com/ideas/3716) which request additional functionality.  I think a lot of these ideas can essentially be grouped into a more powerful single fi...
    Nicolas Roome
    last modified by Nicolas Roome
  • Ability to remove the 'Customize' button on consoles - FP12

    score540
    Product Team Review
    108 votes
    Presently, it looks like you cannot remove this button, which means anyone could edit a console and make un-wanted changes.   A mechanism to remove access, either at a system profile level, or console level, wou...
    Nicolas Roome
    last modified by Nicolas Roome
  • FP12: Request the ability to hide portals per role

    score540
    Delivered
    108 votes
    Delivered in 12.1.01   Currently under FP 12 you have the ability to create portals and assign a default portal per system role.  It would be nice to also be able to choose which other portals are available...
    Brian McKenzie
    last modified by Brian McKenzie
  • Clear contact information button FP12

    score540
    Duplicate
    112 votes
    The ability to clear our linked fields already exists using an on-screen business rule. The missing component, to unlink the contract record, can be satisfied by voting on this idea instead (a more generic feature req...
    Robert Campbell
    last modified by Robert Campbell
  • View my company or my org unit as a customer - FP12

    score540
    Delivered
    108 votes
    Delivered in 12.1.07   In version 11, it is possible to allow a customer to view Tickets for other people in their Company, Department, etc.  This is currently not possible in v12.   Workaround: None kn...
    Nicolas Roome
    last modified by Nicolas Roome
  • v12: Auto Populate contact based on a partial filled fields and pressing enter

    score540
    Delivered
    108 votes
    Selecting a contact record to add as a part of a ticket takes to much manual entry (clicks, tabs, etc). I'd like the functionality to perform more like it did in previous versions such that: Enter a partial first/las...
    Kelson ONeil
    last modified by Kelson ONeil
  • Allow only team assignment in Assignment fields

    score540
    Product Team Review
    108 votes
    Allow only team assignment in Assignment fields
    Jan Kåre Eiken Reilstad
    last modified by Jan Kåre Eiken Reilstad
  • Set Date-Time Field to Now

    score535
    Product Team Review
    109 votes
    We need the ability set Date-Time fields to Now (or %%CURRENTDATETIME%%) and perform other functions on them, using a Business Rule. For example I might want to calculate Now + 24 hours, or such and save that into a d...
    Greg Tucker
    last modified by Greg Tucker
  • FP12 - Notification sent and received in Audit Trail(History)

    score535
    Delivered
    107 votes
    Delivered in 12.1.05   In FootPrints 12 there is no trace of the notification emails sent by FootPrints or emails received. This is an important information, especially when a user calls the Service Desk to say...
    Alessandro Ghezzi
    last modified by Alessandro Ghezzi
  • Add The Ability To Customize System Generated Notifications

    score525
    Product Team Review
    105 votes
    Some of the system generated messages that are delivered to customers are not business friendly, contain grammatical errors, and the like.  It would be very desirable to be able to customize format and content in...
    Ken Collett
    last modified by Ken Collett
  • Ability to specify a default container/item for the quick search feature in FPSC 12

    score510
    Product Team Review
    102 votes
    We would like the ability to specify a default container and item selection for the quick search feature in FootPrints Service Core 12.x.  
    Tom McCorkel
    last modified by Tom McCorkel
  • Automatically create calendar appointment from date-time field

    score495
    Product Team Review
    99 votes
    In earlier versions of FP you could have a date/time field linked to the calendar.  This idea is to bring back that functionality in v12 so a user can enter a date and time in a field in the ticket and have it cr...
    Kam Akrami
    last modified by Kam Akrami
  • FP12: Sorting searches by assignee

    score480
    Product Team Review
    98 votes
    Requested: a way to sort homepage searches by assignees.  At this time, the assignees field can be filtered by specific assignees, but the results cannot be sorted alphabetically.
    Jennifer Parisi
    last modified by Jennifer Parisi
  • FPSCv12: More option on link control

    score475
    Product Team Review
    95 votes
    Hi,   If we have two Address Books -AB- containers linked to one Workspace - WS- container (great enhacement on fpscv12 by the way) I would like to create two link controls on the WS and specify which link contr...
    Bruno Domingues
    last modified by Bruno Domingues
  • Re-design Relationships and Link Controls (encompasses most other relationship/link control idea out there) - FP12

    score470
    Product Team Review
    94 votes
    I felt the need to create a "global" (haha see what I did there?) idea based on the current functionality of relationships, relationship types, and link controls, as there are a lot of related ideas out there but they...
    Nicolas Roome
    last modified by Nicolas Roome
  • Provide an ability to deactivate a user account

    score470
    Product Team Review
    94 votes
    In versions prior to 12.1, there were the capabilities to inactivate (lock) a user record, seemingly to prevent them from accessing the system, but without going the extra step of deleting the user.   The functi...
    Nicolas Roome
    last modified by Nicolas Roome