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- score1515On Roadmap
In version 11, it is possible to configure a field to be mandatory, optional, hidden, or read only per status per user role. In version 12, it is not possible to make this property change per Status. It co...
- score1345On Roadmap
Allow Widgets and Views on Consoles to have an auto-refresh interval.
Delivered in 12.1.08 This Idea will only cover items 1 and 10 for now. Please vote on the other separate Ideas for 2-9. There are a lot of areas in FP12 which are missing copy functions....
- score1170On Roadmap
Currently in 12, the contents of the approval tab disappears after an approval has been completed. This is a bit confusing because the section header is still there, and even then, post approval process, it woul...
- score1150On Roadmap
In FPSC 12.1 there is a new Subscribe column to allow users to subscribe to global issues. If a customer is not using this feature, they have no need to have the Subscribe column on the homepage but there appear...
- score1125Product Team Review
Similar to v11 I would like to have quick actions on the homepage, select multiple records and close, send email, delete (admin), assign, etc...
Delivered in 12.1.09 I thought this already existed as an idea, or that I had previously created, but cannot find, so sorry if this is a dupe. Basically, when creating a search, in the 'search for' sec...
- score1015On Roadmap
Would like to be able to use date or datetime fields when doing calculations. Some examples would be: calculating the time between 2 fields and putting the result in a 3rd field in minutes, hours or days. Addi...
- score985On Roadmap
Add the reading of incoming emails in html format so the information of tables/hyperlinks...etc.. is not lost.
Delivered in 12.1.08 It does not appear that the name of the business rule shows up in the history of a ticket. This is very useful info so unless I am missing something I would very much like to see th...
- score935Product Team Review
A customer has requested to be able to create his own themes.
- score915Product Team Review
All email notifications sent from FootPrints include the line "When replying, type your text above this line." In FootPrints Service Core 11.x and earlier, we were able to change or remove this text using variab...
- score875Product Team Review
When on your home tab, if you attempt to sort on Record Number it does an alphabetic sort. If you have 20 incidents with a prefix of 'INC' the result ends up something like this: INC-1 INC-10 INC-11 I...
- score780On Roadmap
In Footprints 11.x, there is a "Supervisor" field type in the address book that will convert the LDAP "Manager" attribute distinguished name data into the managers display name. This is the way the name appears in Act...
- score730On Roadmap
When Web Server authentication is used the AutoAdd feature does not add a user upon 1st login. It would be useful having this feature for this authentication method too.
FP11 included round robin capabilities on a team level.
- score655On Roadmap
In version 11, there is an option to upload single issue report templates that will render different output for the print functionality. In version 12, printing is always the same format without a choice. ...
Delivered in 20.18.02 At present you can only return 1000 items per workspace. Need a way to increase this value.
- score640Product Team Review
Would like to see a feature where you can take an action via a business rule based on an assignement field's value changing. There are is no changed from attribute For example this rule can't be done ...
As of 12.1.04 this Idea is obsolete as both buttons always show now for easy access. "Save and Close" has been renamed "Submit". Currently, you have to click on the drop-down to choose Save and Close. It...