• Time based Business rule UI defect

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints APPLIES TO: FP 20.1...
    Knowledge Admin
    last modified by Knowledge Admin
  • Field choice with the same starting value can cause dependent choice to not display

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: FootPrints 20.19.x PROBLEM: ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Where can I download the 9.5.4 Windows / SQL install files?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints 9.5.4 QUESTION: W...
    Knowledge Admin
    last modified by Knowledge Admin
  • Web Services API for Footprints version 11

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints QUESTION: How to c...
    Knowledge Admin
    last modified by Knowledge Admin
  • Crosstab filtering displays "AutoFit:" in table area where numbers should appear

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: FootPrints 20.x PROBLEM: Wh...
    Knowledge Admin
    last modified by Knowledge Admin
  • Workspace Options cannot be saved if Full Text Indexing not installed on database server or not enabled for Footprints database

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: FootPrints 11.0 - 11.6 PROBL...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to change the "User ID:" text on the FootPrints login page

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints APPLIES TO: FP 11.x...
    Knowledge Admin
    last modified by Knowledge Admin
  • Service Analytics internal error ocurred

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints 2019 Release 03 APPL...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to upload Files on mft.bmc.com?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: All Footprints Service Core vers...
    Knowledge Admin
    last modified by Knowledge Admin
  • After upgrade from FootPrints 11.6.9 to 11.6.10 the same C# API code is not working it is broken.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints 11.6.10 or later ...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to create an archiving process for Footprints 12.1.X - 20.XX ?

    In Footprints 12 we do not have (yet) a "native" archiving process. In version 12, all business rules; Time-Based ones included; are executed for all existing tickets in a workspace. The automated process is only ch...
    Romuald Bois
    last modified by Romuald Bois
  • Edit most recent description removes all spaces upon save

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: FootPrints 11.6.10.001 - 11.6.10...
    Knowledge Admin
    last modified by Knowledge Admin
  • Email processing slow due to files in footprints\cgi folder from forwarded messages

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: FootPrints 11.0 - 11.1 PROBL...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to configure Tomcat for Footprints 12.X -- 20.X on  Windows

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: Footprints Rewrite in Java - Reno...
    Knowledge Admin
    last modified by Knowledge Admin
  • Using Windows authentication for Footprints install

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints APPLIES TO: All foo...
    Knowledge Admin
    last modified by Knowledge Admin
  • Value gets cleared out when switching between statuses

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints Suite Software Package APPLIES TO: Footprint...
    Knowledge Admin
    last modified by Knowledge Admin
  • Agent within custom workspace role, can be assigned to item tickets while the role doesn't allow him to access this item.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints 12.1.X or 20.X.X ...
    Knowledge Admin
    last modified by Knowledge Admin
  • We are seeing database errors 203 Database Error when creating/updating cases

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: FootPrints 11.x PROBLEM: We...
    Knowledge Admin
    last modified by Knowledge Admin
  • Query to get all Team names with their member agents in footprints 12.x from SQL database

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: FootPrints 12.x - 20.x PROBL...
    Knowledge Admin
    last modified by Knowledge Admin
  • Upgrading from FootPrints 10 to 11 Linux MYSQL

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: FootPrints 10.x - 11.x PROBL...
    Knowledge Admin
    last modified by Knowledge Admin