• How to move the Footprints 12 attachments repository when attachments are already existing ?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints 12.X all versions ...
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  • Footprints 12: Violation of PRIMARY KEY constraint

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints APPLIES TO: Footpri...
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  • Reimporting CI Relationships creates duplicate relationship records

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: BMC FootPrints Service Core ...
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  • How to link tickets and survey under contact

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints 12.1.x or 20.18.xx ...
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  • Automatic logout of concurrent agents - FootPrints 11.x

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints APPLIES TO: FootPri...
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  • "There were no matches to your query" error may occur when customers edit issues - FootPrints 11.6.x

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: FootPrints 11.6 PROBLEM: Th...
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  • Where can I change the labels of the icons on the toolbar in FootPrints 11.6.x?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: Perl FootPrints - Cassat APPLIE...
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  •  Unable to access service analytics after upgrading  Java JRE to 1.8.0.261  version

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints APPLIES TO: FootPri...
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  • Database error occurs when saving preferences or administering user  - FootPrints 9.x

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: FootPrints 9.5.x PROBLEM: T...
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  • Work Targets marked as breached if Business Rule changes status to an Active and Responded status set in workspace lifecycle - FootPrints 20.x

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints 2019 Release 03 APPL...
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  • Configuring Tomcat and the Executive Dashboard on a Linux server to use https/SSL - FootPrints 11.x

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: FootPrints 11.x PROBLEM: Th...
    Knowledge Admin
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  • “Created On” and “Updated On” and all date/time field dates are not displayed correctly in exported Excel format - FootPrints 20.x

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: FootPrints 12.x - 20.x PROBL...
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  • FPSC 12 How to setup URL to SSL/HTTPS when authentication is Web Server Authentication

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints Service Core 12.1, 20...
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  • "Error: Wide character in subroutine entry" error may occur with lookup database using alternate collation - FootPrints 11.x

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints APPLIES TO: The fol...
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  • Footprints 11.x - CMDB search may fail with 203 error in logs

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints APPLIES TO: FootPri...
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  • How to upload Files on mft.bmc.com?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: All Footprints Service Core vers...
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  • Copy and Paste into ticket can cause error when saving - Error: Cannot decode string with wide characters at c:/footprintsservicecore/bin/Perl/lib/Encode.pm line 202

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints 11.6.x PROBLEM: ...
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  • Duplicate ticket created improperly after linked calendar appointment edit

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints Service Core APPLIES TO: FootPrints Service ...
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  • Ticket entering multiple and wrong approval workflows at same time.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints QUESTION: This is ...
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  • Defect : DRZNZ-14306 - Scheduled import fail but manual imports run

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints 2020 Release 01 APPL...
    Knowledge Admin
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