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    Knowledge Admin
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  • How do I change the default Time zone for imported users?

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  • FP12 - If a SQL DB cluster fails over, FootPrints version 12.0 application stops working

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  • Migrating from FootPrints Service Core 11.6.01+ to FootPrints Service Core 12

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  • Amigo Program- Footprints Migration process from Footprints 11.6.01 to footprints 12.x or 20.x

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  • When accessing "View Registry" in Asset link control Advanced Action, getting an access denied or session timeout error message

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    Knowledge Admin
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  • How to show FootPrints Version Number on the login page

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  • Security Configuration

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  • Total Tickets value shows incorrect value in Resolution Response Rate report

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints 12.x - 20.x PROBL...
    Knowledge Admin
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  • How to troubleshoot CARP or 500 or 502 errors in Footprints 11?

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  • FP11 Rebuilding Indexes using the SSMS Database Maintenance

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  • The API is not communicating with the tables

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints APPLIES TO: FootPri...
    Knowledge Admin
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    Knowledge Admin
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  • [VIEW ITEM DETAILS] link in email does not open knowledge base item directly

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints 12.x - 20.x PROBL...
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  • Field dependency map - Categories show "Root" as last option

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  • Viewing ticket details via [VIEW ITEM DETAILS] keyword in email does not allow edit of ticket

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    Knowledge Admin
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  • Date/Time field is updating incorrectly via incoming email

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  • Migrating to a new release of FootPrints Service Core 12

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  • Installing or updating FootPrints Service Core 12 using Silent Mode

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  • Installation of JDK 11.0.2 and Tomcat 9 for FootPrints installers 11.6.11 and above

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