• Help Needed - multiple emails in the same workspace to auto assign to different teams

    Footprints 20.18   I would like to set up a workspace that can create tickets from 3 different email accounts. I would then like to auto assign those tickets to difference teams based on the email the customer u...
    Paul Rivers
    last modified by Paul Rivers
  • FootPrints custom SQL code question for BMC Development / An intro to SQL custom coding

    I'm putting this out on the public community in case it sparks interest in others who would like to do something similar. I'm hoping someone such as Sridhar Sadhasivam can help, or perhaps Eric Liszt can ping someone ...
    Nicolas Roome
    created by Nicolas Roome
  • Import issues? You can do it manually!

    Finally decided to do a short write up on this topic.   Ever since version 12.0.0, importing has been a task that can be quite frustrating to do. There have been defects and performance issues over the years - t...
    Nicolas Roome
    last modified by Nicolas Roome
  • Service Analytics Error Footprints 20.20.1

    We have the following:   lab environment (Application and Database same server )   PRD: Production environment 2 servers (Application & database )   Here what we did:   lab application con...
  • FootPrints Advanced Starter Template (FAST)

    Hi all, we have a new intro video for the FootPrints Advanced Starter Template (FAST).   FAST is pre-configured and fully usable out of the box for all the major processes, effectively cutting back weeks or mont...
    Nicolas Roome
    last modified by Nicolas Roome
  • Footprints installation

    Good Day, I am a Footprints administrator for a US contract with the US Air Force. We are currently running Footprints v12.1.09.001, Build 45.5. We are planning on installing the latest version. Our system administrat...
    Kevin May
    last modified by Kevin May
  • 20.19.03 Excel/CSV export, ability to export more than 500 records from view grids

    score10
    Below Review Threshold
    2 votes
    Export of views/grids to Excel/CSV was added in 20.19.03 - Probably the best new feature of the release. However, you can only export ONE page at a time, so a maximum of 500 records. Would be great to either * &#...
    Craig Brooks
    last modified by Craig Brooks
  • Master tickets can be closed even with open Subtasks

    So, the official documentation mentions that a Master ticket can't be Closed until all Subtasks are closed. Does this require the implementation of a Business Rule or is this supposed to work out-of-the-box? I ask bec...
    Steve O'Leary
    last modified by Steve O'Leary
  • User “System” in Ticket History? note that no such user was found in licensed users - Footprints 11.6.6

    (adding and deleting assignees) made by the user “System” in the workspace, note that no such user was found in licensed users?   Where can we find "System" came from ??  
    abdallah hamaydeh
    last modified by abdallah hamaydeh
  • Trending in Footprints Support: Jan 2020: FootPrints 12.X/20.X Performance improvement tips

    Welcome back to the first blog of the new year 2020, and this time I will be discussing the tips and tricks to improve the performance of the Footprints application. Below are the points     Influence of Ti...
    Harshad Sahane
    created by Harshad Sahane
  • Footprints 12.1.9 Antivirus\Firewall exclusions ?

    Where we can find articles or documents for Footprints 12.XX Antivirus\Firewall exclusions?   thanks in advance!   Hazim Tawalbeh
    abdallah hamaydeh
    last modified by abdallah hamaydeh
  • Ability to download multiple attachments within a ticket

    score25
    Below Review Threshold
    5 votes
    Hi,   I have a customer requesting this feature.  Currently you have to click on each attachment to open/download the file.  Customer wants to be able to select multiple attachments and then be able to...
    Myrianthe Marton
    last modified by Myrianthe Marton
  • 20.19.03 Excel/CSV export, ability to export more than 500 records

    Export of views/grids to Excel/CSV was added in 20.19.03 - Probably the best new feature of the release. However, you can only export ONE page at a time, so a maximum of 500 records. Would be great to either * ...
    Craig Brooks
    last modified by Craig Brooks
  • export excel from searching result

    I created a search in Advanced search.   But I cannot export the result. How to export it?
    Hao Chen
    last modified by Hao Chen
  • configure import task to pull from ldap

    How do I configure an Import Task to pull contact records from Active Directory. Our previous IT director was attempting to fix the task and deleted that. No documentation exist on how to configure the import task for...
    Kevin May
    last modified by Kevin May
  • Assignment Change Business Rule

    What would be the best way to build a business rule that will send an email to the agent when a ticket is reassigned from the Help Desk to the agent?
    Tracy Stram
    last modified by Tracy Stram
  • Trending in Footprints Support: July 2020: New features in Footprints 20.20.01

    Hi Everyone, I am back to the most recent and hot topic in the recent release 20.20.01 which is round-robin and oAuth support. Eric already made an announcement of these new features in FootPrints 2020 Release 1 now a...
    Harshad Sahane
    created by Harshad Sahane
  • Executive Dashboard

    I was reading some of the articles about the Executive Dashboard. I understand that the Dashboard can't be used with a Portal/Console (at least I did not find anything on that) currently with the version that I am usi...
    Kevin May
    last modified by Kevin May
  • How to enable TLS 1.2 for Footprints 11.6.XX ?

    Footprints 11.6.XX all versions For security reasons, TLS 1.0 and TLS 1.1 are now being deprecated, and Footprints needs a TLS1.2 compatible driver.   Footprints 11.6.XX work with an ODBC connector to connect to...
    Natalia Vivas
    last modified by Natalia Vivas
  • Trending in Footprints Support: June 2020:Using Advanced Search and Saving searches

    Hello Everyone, In recent months, I have been publishing blogs for FootPrints, reflecting the kinds of queries we are dealing with in support, After going through the data from problem management, We have decided to t...
    Harshad Sahane
    created by Harshad Sahane