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Footprints 20.18 I would like to set up a workspace that can create tickets from 3 different email accounts. I would then like to auto assign those tickets to difference teams based on the email the customer u... I'm putting this out on the public community in case it sparks interest in others who would like to do something similar. I'm hoping someone such as Sridhar Sadhasivam can help, or perhaps Eric Liszt can ping someone ... Finally decided to do a short write up on this topic. Ever since version 12.0.0, importing has been a task that can be quite frustrating to do. There have been defects and performance issues over the years - t... We have the following: lab environment (Application and Database same server ) PRD: Production environment 2 servers (Application & database ) Here what we did: lab application con... Hi all, we have a new intro video for the FootPrints Advanced Starter Template (FAST). FAST is pre-configured and fully usable out of the box for all the major processes, effectively cutting back weeks or mont... Good Day, I am a Footprints administrator for a US contract with the US Air Force. We are currently running Footprints v12.1.09.001, Build 45.5. We are planning on installing the latest version. Our system administrat...
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Export of views/grids to Excel/CSV was added in 20.19.03 - Probably the best new feature of the release. However, you can only export ONE page at a time, so a maximum of 500 records. Would be great to either * ... So, the official documentation mentions that a Master ticket can't be Closed until all Subtasks are closed. Does this require the implementation of a Business Rule or is this supposed to work out-of-the-box? I ask bec... (adding and deleting assignees) made by the user “System” in the workspace, note that no such user was found in licensed users? Where can we find "System" came from ?? Welcome back to the first blog of the new year 2020, and this time I will be discussing the tips and tricks to improve the performance of the Footprints application. Below are the points Influence of Ti... Where we can find articles or documents for Footprints 12.XX Antivirus\Firewall exclusions? thanks in advance! Hazim Tawalbeh
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Hi, I have a customer requesting this feature. Currently you have to click on each attachment to open/download the file. Customer wants to be able to select multiple attachments and then be able to... Export of views/grids to Excel/CSV was added in 20.19.03 - Probably the best new feature of the release. However, you can only export ONE page at a time, so a maximum of 500 records. Would be great to either * ... I created a search in Advanced search. But I cannot export the result. How to export it? How do I configure an Import Task to pull contact records from Active Directory. Our previous IT director was attempting to fix the task and deleted that. No documentation exist on how to configure the import task for... What would be the best way to build a business rule that will send an email to the agent when a ticket is reassigned from the Help Desk to the agent? Hi Everyone, I am back to the most recent and hot topic in the recent release 20.20.01 which is round-robin and oAuth support. Eric already made an announcement of these new features in FootPrints 2020 Release 1 now a... I was reading some of the articles about the Executive Dashboard. I understand that the Dashboard can't be used with a Portal/Console (at least I did not find anything on that) currently with the version that I am usi... Footprints 11.6.XX all versions For security reasons, TLS 1.0 and TLS 1.1 are now being deprecated, and Footprints needs a TLS1.2 compatible driver. Footprints 11.6.XX work with an ODBC connector to connect to... Hello Everyone, In recent months, I have been publishing blogs for FootPrints, reflecting the kinds of queries we are dealing with in support, After going through the data from problem management, We have decided to t...