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Hi, Just checking the Footprints community to see if anyone has come up with a way to auto generate sequence number in a field using custom html. Using workspace for Change Management and would like keep trac...
- score85Not Planned
The ability to link a CI to an issue via an escalation. If the criteria set in an escalation meets the value/s set on the issue, an escalation will be triggered to create a CI link.
- score90Below Review Threshold
Once a supervisor field is added for Contacts (via John Ossman''s "Using a Supervisor field in FootPrints Service Core"), there currently is not a way to send a message to the Supervisor of the Contact via an Escalati... My organization is considering upgrading to version 11.6.11. I am curious if others in the community have upgraded and if their experience has been positive or negative. Hello! Let's say I have a Form called "Example Form", and this form as the tabs "Common", "Contact", "Example". How would I go about hiding and showing the tabs using JS or some other functionality? Excuse m... Deal All, We have noticed that email create 2 tickets when email send to system
- score45Product Team Review
This is something I have been requesting via development for many years now (8-10 years!) When clients send in new emails that should really be replies to ticket emails footprints creates a new ticket, the onl...
Some of my users requested this; the ability to turn the paperclip that shows on the homepage into a clickable link that automatically downloads the attachments. I'm not sure how feasible it would be (especially... Schedule saved reports to be emailed automatically I am currently revamping my company's Knowledge Base and would like to emphasis the linking function between tickets and Knowledge Base articles. Right now we have to select the "Search Knowledge Base" button from the... Has anyone used Azure SQL with any of the FootPrints flavours? I have checked the Status setup and they seem to be fine. This started a while back between one day and the next. Any idea what I need to do or where I should look first? Pre-Save: Post Save We are currently on 11.6.9 - several months ago our CC field stopped working. Per BMC the only way to fix this was to upgrade to 11.6.10 - we were unable to upgrade due to a multitude of issues with the 11.6.10 instal...
- score260Product Team Review
FP11.6.X, FP12.X Resquesting ability to have embedded images processed as html when processing entering emails. At this point, all embedded images are put in attachments, probably dued to plain text pr... Hi there, We've been having some trouble with our Dynamic SQL Mappings ever since the password for the account used to access the database was changed. As part of my troubleshooting I deleted one of the mappin... We are planning to integrate Zabbix with Footprints service core for the incident management. Any of us have tried this before or any suggested solutions?. Any help would be appreciated!! Hello: I'm curious if anyone has integrated Avaya and FootPrints 11.x Here is the documentation: Footprints Service Core 11.x - How do I integrate Telephony Any comments/advice is appre... I have modified permissions on numerous fields within a long operating workspace. The modifications are just changing the perms on the existing fields to "required" for all status in the Customer RW role. Some...
- score50Not Planned
Would like the ability to add agent AND their team when assigned via "Taking" option
- score290Product Team Review
Would like the ability to hide the "Search Knowledge Base" button in the Description section of forms.