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Connect with FootPrints

Webinar series!

 

The FootPrints Support team is happy to announce the next "Connect With FootPrints" Webinar series, scheduled for Wednesday, December 21st, at 11:15 a.m. Eastern time.

 

This month’s main topic will be, What NOT to do as a FootPrints Admin!  A list of the all the Top Pit Falls the Support team has encountered and how to avoid them.  This data comes from the Support and Development teams and is based on our interactions with customers.  Presented along with KB Articles detailing each list item, this data will help you avoid these common or critical mistakes.

But that's not all.  Here is a quick look at the agenda. (Times are in Eastern US time)

 

  • 11:15 am     -     Introductions
    • Get to know your presenters

 

  • 11:20 am     -    News and Announcements
    • FP12 Service Pack's 3 & 4!
    • More...

 

  • 11:25 AM     -    Service Analytics Corner
    • We will present a single new report each Webinar based on your feedback.  We will cover how to build this report and show you the output live.

 

  • 11:40 AM     -    Main Topic
    • What NOT to do as a FootPrints Admin.  Pitfalls and mistakes to avoid when configuring and administering FootPrints.

 

  • 12:05 PM     -    Q&A

  

We look forward to you joining us for this exciting live event.

 

We would also love to hear from you about any topics you would like us to cover.

 

E-mail configuration a challenge?

LDAP integration?

Maybe you want to know how to import customers into version 12?

 

Let us know.  We will cover the most popular requests in this or future webinars.

 

Thank you!

The BMC FootPrints Support Team

 

Click Here to Register

Event Password is         bmc

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Connect with FootPrints

Webinar series!

 

The FootPrints Support team is happy to announce the next "Connect With FootPrints" Webinar series, scheduled for Wednesday, October 19th, at 11:15 a.m. Eastern time.

 

This month's live event is all about Reporting! 

 

Footprints 12's Reporting module is known as Service Analytics.  Many users are familiar with creating basic custom reports in Footprints but there is also a suite of pre-configured report types such as

  • Ticket Management
  • Service Portfolio
  • Cross Item
  • Time Tracking
  • Dashboard

These reports can provide you a unique view into your data if you know how to use them.  We will cover these report types and show you how to get the most out of your data.  And don't worry, we will also get into custom reports to provide some tips and tricks to help make building them easier as well.

We will be joined by Lead Product Developer Rob Davis.  Rob has been working on the FootPrints application for 7 years and was instrumental in the design and creation of many of these reports.  He will share his insight and experience with us.

We look forward to you joining us for this exciting live event.

 

We would also love to hear from you about any topics you would like us to cover.

 

E-mail configuration a challenge?

LDAP integration?

Maybe you want to know how to import customers into version 12?

 

Let us know.  We will cover the most popular requests in this or future webinars.

 

Thank you!

The BMC FootPrints Support Team

 

Click Here to Register

Event Password is         bmc

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Connect with FootPrints

Webinar series!

 

The FootPrints Support team is happy to announce the next "Connect With FootPrints" Webinar series, scheduled for Wednesday, August 24th, at 11:15 a.m. Eastern time.

 

This month's live event will cover three topics.

 

Topic one.   The Footprints 12 Log Viewer

The FootPrints 12 Log Viewer helps you quickly find and read errors being reported by your application.  But what do they mean?  Paul Tipping will cover the Log Viewer and several example errors to help you understand what is being reports and save you time trouble shooting problems.

Topic two.  The FootPrints 12 F.A.C.T

Nicolas Roome of BMC partner RJR Innovations will present their FootPrints Administrator Companion Tool or F.A.C.T.  The team at RJR developed this companion tool to help them improve their users experience and make life easier for their technical staff.  Nicolas will show us the power of this tool and how it can work for you.  Following the Webinar, the tool will be available for download at no cost to you!

Topic Three.  The Footprints 12 Schema

Last month our guest speaker was Chip Broecker, lead DB Architect for FootPrints.  Chip had a conversation with us regarding SQL best practices for FootPrints.  There was a lot of interest in what he had to say and lots of questions about the Database itself so this month we are asking him back to talk to us about the FootPrints 12 schema.  Chip will give us a glimpse at the table structure and design of the DB and take your questions.

 

We look forward to you joining us for this exciting live event.

 

We would also love to hear from you about any topics you would like us to cover.

 

E-mail configuration a challenge?

LDAP integration?

Maybe you want to know how to import customers into version 12?

 

Let us know.  We will cover the most popular requests in this or future webinars.

 

Thank you!

The BMC FootPrints Support Team

 

Click Here to Register

Event Password is         bmc

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Connect with FootPrints

Webinar series!

 

The FootPrints Support team proudly announces the next "Connect With FootPrints" Webinar series, scheduled for Wednesday, June 29th, at 11:15 a.m. Eastern time.

 

This month's live event will be focusing on FP12 Business Rules, Tips, Tricks and Best Practices.  During the Webinar we will attempt to build, from scratch, an Approval Workflow powered by business rules that integrates with BCM (Asset Core).  During this time our Panel of Experts will take questions from attendees and discuss best practices.

 

Following the business rules demo, we will have a conversation about MS-SQL Server maintenance and health practices.  This discussion will be hosted by BMC's own SQL DBA and Business Architect for FootPrints, Chip Broecker Jr.  Chip will share his opinions and experience with MS SQL database best practices for the FootPrints application and take questions from the Panelists and Attendees.

 

 

We look forward to you joining us for this exciting live event.

 

We would also love to hear from you about any topics you would like us to cover.

 

E-mail configuration a challenge?

LDAP integration?

Maybe you want to know how to import customers into version 12?

 

Let us know.  We will cover the most popular requests in this or future webinars.

 

Thank you!

The BMC FootPrints Support Team

 

Click here to Register

 

Event Password is          bmc

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Connect with FootPrints

Webinar series!

 

The FootPrints Support team proudly announces the next "Connect With FootPrints" Webinar series, scheduled for Wednesday, May 4th, at 11:15 a.m. Eastern time.

 

This months live event will be focus on performance tuning for both Footprints 11 and Footprints 12.

 

We will cover tips and tricks to a faster footprints, common resource bottlenecks, trouble shooting performance, some basic maintenance recommendations and more.

 

We look forward to you joining us for this exciting live event.

 

We would also love to hear from you about any topics you would like us to cover.

 

E-mail configuration a challenge?

LDAP integration?

Maybe you want to know how to import customers into version 12?

 

Let us know.  We will cover the most popular requests in this or future webinars.

 

Thank you!

The BMC FootPrints Support Team

 

Click here to Register

 

Event Password is          BMC

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Connect with FootPrints

Webinar series!

 

The FootPrints Support team proudly announces the next "Connect With FootPrints" Webinar series, scheduled for Wednesday, March 23rd, at 11:15 a.m. Eastern time.

 

This months live event will be a grab bag of Tip and Tricks for getting the most out of FootPrints.

 

We are thrilled to welcome senior FootPrints consultant Chris Bradfield who will give a presentation on how to configure a FootPrints 12 workflow for Dynamic Supervisor Approval.  This popular request is one of the most up-voted idea's on the Idea Board.  No need to wait for some future update however, when Chris and show you a simple workflow to accomplish this without customization or patching.

 

Additionally, select members of the support team will present other tricks such as...

 

How to trouble shoot errors in FootPrints 12.

How to read the FootPrints 12 Log file.

How to solve browser related problems in FootPrints 11 and 12.

How to choose which Priorities appear on your Home Page.

 

And any more we can fit in as well as taking your questions!

 

We look forward to you joining us for this exciting live event.

 

We would also love to hear from you about any topics you would like us to cover.

 

E-mail configuration a challenge?

LDAP integration?

Maybe you want to know how to import customers into version 12?

 

Let us know.  We will cover the most popular requests in this or future webinars.

 

Thank you!

The BMC FootPrints Support Team

 

 

Click Here to Register

 

Event Password is          BMC

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Introducing the new "Connect with FootPrints" Webinar series!

 

The FootPrints Support team proudly announces our new "Connect With FootPrints" Webinar series, which will begin on Wednesday, February 3rd, at 11 a.m. Eastern time.

 

This monthly live event will cover a variety of topics specific to the FootPrints product and customer experience, allowing us to better serve our customers and their needs.

 

At the inaugural webinar, we are thrilled to explore the Support Central Customer Portal and the ways you, as our customers, can take advantage of this portal to suit your changing and growing support needs.  Paul Tipping from our UK Support team will cover topics ranging from the new Support Portal to Electronic Software Delivery, Online Documentation, the BMC Communities and more.

 

Additionally, Don Cholish of our product management team will discuss the BMC Communities Ideas and how they impact the product development roadmap.

 

Please join us for the launch of this exciting new series.

 

We would also love to hear from you about any topics you would like us to cover.

 

E-mail configuration a challenge?

LDAP integration?

Maybe you want to know how to import customers into version 12?

 

Let us know.  We will cover the most popular requests in future webinars.

 

Thank you!

The BMC FootPrints Support Team

 

 

 

Click Here to Register


Registration Password = bmc

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