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FootPrints service desk

4 Posts authored by: Eric Liszt Employee
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Hi Everyone,


If you haven’t noticed already, we’ve made FootPrints 2020 Release 1 available for your download from the BMC website.   I’m happy to share with you that this release includes one of the features most requested by our customers:  Round Robin Assignment.


Below is the list of updates available in this release:


For more information, please review the release notes on the documentation site.


Don’t hesitate to reach out to support if you have questions or if we can be of any help


We'll also be watching for your messages here in the FootPrints service desk community.




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FootPrints 2019 Release 2 is available for download.   Highlights of this update include:


  • New user interface themes that give the product a brighter and more modern look.
  • Updates to the reporting engine that improve performance in several key areas
  • Improved license management by releasing the FootPrints user license immediately upon closure of the browser
  • Improved error messaging
  • Improved LDAP address book integration
  • The merciless squishing of a number of unwanted bugs


For more information, please see the product release notes:

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I’m pleased to share with you that FootPrints 2019 Release 1 is available for download on the BMC website.

This release includes three primary changes:


  1. We updated FootPrints to use Open JDK as opposed to Oracle Commercial Java.   This was a major architectural change to the product that we implemented solely to prevent customers from incurring significantly increased costs due to the changes Oracle has put in place for use of Commercial Java.  By doing the work to move to Open JDK, FootPrints retains all the same functionality, with improved security, and without our customers incurring significant new fees.


  1. We updated the underlying reporting engine for Service Analytics. While the impact to current day to day use is minimal, it lays the foundation for performance improvements we will be delivering in upcoming releases.


  1. We crushed a bunch of bugs.


It’s important to note that moving to this release also requires changes to Tomcat, so please be sure to pay attention to the Release Notes.  As a safety backup, we’ve also put in place a process that requires a password during the upgrade.   The sole purpose of this password is to ensure customers take time to read the pre-requisites for upgrading to this release


If you have any questions regarding the 2019 Release 1 update, you can feel free to ask them here in the FootPrints service desk community or to reach out to our Support team for assistance.

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Hi Everyone,


If you haven’t been to the download site recently, it’s worth heading there now.  We’ve released two new versions of the product since our last blog post and there are some worthwhile updates for you.   In these releases, we’ve put a lot of work into making Footprints more secure, reliable, and performant than ever.   We’ve also put in a number of functionality enhancements for you as well.   Some of these improvements include:

  • Create a single search for records assigned to teams
  • Search for records that need approvals
  • Support for CentOS Linux 6 & 7
  • Ability to copy email templates
  • Ability to configure complex passwords
  • And many other updates.

We’ve also crushed a lot of bugs while making these updates.


To see all the changes and bug squashings, please check out the release notes for both releases: 


  As you can see from above, we’ve also changed the model we use for version numbering.   Moving forward will now use a model that calls out the year and the release number of each update.   Since our most recent release was the second release during 2018, it’s now called FootPrints 2018 Release 2.   Our next release in 2018 will be called FootPrints 2018 Release 3.   When we release in 2019, the first release will be called FootPrints 2019 Release 1.   If you have any questions about the new numbering model, feel free to post it in the comments below and I’ll be happy to reply.


I hope you enjoy the changes to the product.  Thank you for your business, and Happy FootPrintsing!



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