If you haven’t noticed already, we’ve made FootPrints 2020 Release 1 available for your download from the BMC website. I’m happy to share with you that this release includes one of the features most requested by our customers: Round Robin Assignment.
Below is the list of updates available in this release:
- Assign records to agents using 'Round Robin'
- Configure emails with OAuth 2.0 for Microsoft 365
- Updates to Configuring an address book for LDAP
- Updates to the General Data Protection Regulation
- Microsoft SQL Server 2019 is now supported
For more information, please review the release notes on the documentation site.
Don’t hesitate to reach out to support if you have questions or if we can be of any help
We'll also be watching for your messages here in the FootPrints service desk community.