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FootPrints service desk

13 Posts authored by: Criss Scruggs Employee
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In 2014, BMC released the long awaited FootPrints Service Core version 12. And now, to kick off the new year, BMC is pleased to announce the arrival of the next release, version 12.1 along with the Migration Tools that will help get you from version 11.6 to version 12.1.

 

The 12.1 release includes a number of updates that I know are of interest to many of you - mainly because a number of them are based on your ideas that you posted right here on this community site (and more are coming...don't worry!).  A few of the new features include:

 

The ability to Import and Update Users from an LDAP source - I know many of you have your user base in some LDAP source.  Now you can easily create users while saving time and maintaining data integrity.

 

Subscribe to Global Ticket.pngSubscribing to a Global Ticket - This one benefits both the agents and your business users alike.  Now your end users can choose to receive updates around known issues.  They get the information they want when it's available without taking their time and agent time to have yet another "what's the status of this" call, email or IM exchange.  And the agents can associate an end user with a known issue as they report it - again, saves time for everyone involved and improves productivity and efficiency.  I know that when I have an issue and someone says they will let me know when there's an update or a fix that I can count on getting the information as soon as it's available.  It's automation working at it's finest here - and everyone's happy!

 

 

Edit LEdit Lock.pngock - I love this feature - mainly because it's been something I've had a bit of heartburn with lately in the world of shared docs on a site form a popular search engine company (will not name anyone to protect the - well you get the idea). We all need to edit docs - or in this case records, containers and items within Service Core.  But if you're editing and someone else is editing and neither of you know you're both editing at the same time it becomes the lucky one who saves first...right?  Or the one who saves last overwrites the one who saves first?  Well, either way, it's a non-issue.  Edit lock helps ensure that only one individual is editing a record, container or item at a time eliminating conflicts and improving data integrity.  And, in my experience, a lot of rework.  Enjoy Edit Lock!

 

Other features include using a checkbox as the basis for a field dependency, an embedded link to generate a 30-day license as soon as you install version 12.1, Internet Explorer 11 support, and more.

 

The highlight is, of course, the Migration Tools.  There are a few things you'll want to know about these tools though - like where to get them, what each one does for you and even what it doesn't do, and maybe most importantly where you can go for more information and migration support.  So here goes...

 

1. What tools are available? - .  The Migration Advisor, the Export Tool and the Import Tool.

  • Migration Advisor - The Migration Advisor analyzes your existing 11.6 installation (read-only) and creates a customized project plan providing steps to complete before using the other migration tools.  The report will provide you data critical in determining what you may choose to migrate.  Some items detailed include what will migrate as is, what will migrate with changes, and what will not migrate at this time as well as the time it will take to complete the migration and the disk space required.

Upgrade Advisor 4.png

  • Export Tool - The Export Tool will export the selected configurations and data from version 11.6 to an XML format.
  • Import Tool - The Import Tool will import the selected configuration and data from the XML file into your v12.1 installation

 

2. Where can I get these tools? - From Technical Support.  Simply call and they will provide first the Migration Advisor.  Once you have the report send that back and they will review your options and plan and provide you with the Export Tool.

 

3. What support is available to me for planning and migration? - Lots!  That's the great news...There's Tech Support of course - but more than that, FootPrints Service Core now participates in BMC's Assisted Migration Operations (AMIGOS) Program.  The AMIGOS Program assists customers in detailed migration planning and works with you one-on-one to ensure your migration is a success.  Joining this program is simple - just tell the Tech Support representative that you'd like to participate and you're in!  In addition, BMC expert Consultants are available and several BMC Certified Partners globally are standing by to assist you in making the move to version 12.

 

4. Where can I find more details and information about these great Migration Tools? - There are several sources including your account team, this community site of course and the FootPrints Service Core product Resources page on www.bmc.com/it-solutions/footprints-service-core.html.

 

All in all - the 12.1 release is jam packed and designed to help you ensure that making 2015 the year you move to version 12 is a great one all the way around!

 

I for one would love to hear your plans for moving to version 12.  Have you downloaded version 12.1 yet?  (Available on the support page.)  Have you requested and run the Migration Advisor or already built your plan?  Are you migrating configurations, data or have you decided to start fresh?  Let me know and definitely leverage the experts on this community throughout your version 12 journey.

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Robin Purohit, President for the Service Support Business at BMC, recently posted a blog around the upcoming BMC user conference, Engage.  Check out what Robin had to say and find out more about why this week in Orlando is without a doubt well worth your time.

 

You can read the blog here: bmc.co/1C4ZhQc

 

Let us know if you plan to be there.  I am happy to help make sure you get the most out of your visit including connecting you with the product managers for 1:1 meetings and of course the engineers during the Evening with the Experts.  It's also a great way for you to network and find out what's coming next as you plan your next year - yes, only 97 days left this year (and for those of you with holiday shopping...only 90 days left for that.)  It may seem like a long time, but annual planning and shopping together?  Best to get started soon!

 

I'll look forward to hearing from you soon!

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Storytelling...many say it's a lost art but I disagree.  The forms and forums have just changed and adapted over the years.  And one that's coming up this fall is the famed "breakout session" at BMC Engage in Orlando this fall!  Yes, amid the cheers, squeals, ooohs and aaahhhs that fill Disney World, you can share your story. Consider what you do and all you have accomplished...it's time you shared what you know.

 

Think about it:

  • Service Management may have been around for awhile, but it is without a doubt a constantly changing field. What have you done to serve your customers that has drawn their admiration?  How did you get there?  That roadmap is just what many others are looking for to be their company's next hero. Inspire them!
  • Did you venture away from the traditional ITSM space with FootPrints? I know for fact many of you have - I've heard some awesome stories.  Don't keep them bottled up!  Who knows...you could get your next big idea at BMC Engage just from sharing and collaborating with your peers.
  • Ahhhh, the elusive CMDB. I know at least one of you out there has mastered the CMDB. You shared your story recently, but don't be shy, share it again! What is your organization's stance when it comes to CMDB?  Maybe you have tried and failed and tried again and succeeded - not that's a story everyone can benefit from.
  • And what about integrations? ITSM is rarely standalone these days integrating with any number of technologies.  How are you integrating your service desk with other systems and how is that serving your customer base?

 

Whatever you've been up to there are many in our industry who will be in Orlando and want to hear about it.  Share your knowledge, expertise, experience and hear the ooohs and aaahhhs meant just for you.  Submit for a speaking session at BMC Engage this fall!

 

To submit go to - BMC Engage 2014 - Call For Papers Home Engage logo.png

Simply create an account (creating the account doesn't mean you're in hook, line and sinker, but it gets you to more information and the quick form to submit your session details) and you're a quarter of the way there!  Don't wait too long....the call for papers closes on June 19th!

 

For more information on the conference check out this latest release.

 

I hope to see several submissions from our Service Core customers - I have had the pleasure during the last year to meet many of you and several of you are doing amazing and creative things with BMC technology.  I can't wait to hear your stories and meet many more of you this fall in Orlando!

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Everyone is working to provide the best possible services to their customers - or so we all hope.  But consistently delivering services to the right user at the right time in the right way is a challenge regardless of your business, your service or your customer.  But it has been done and is being done today.  Here's your chance to hear from someone who has been able to help organizations succeed at just that.

 

Bruce Wilcox, Chief Enterprise Architect, Defense Acquisition University, will be speaking in a webinar on May 6th on just that - delivering solutions that align with business goals. His 19 years of experience with IT focused on implementing business services along with his knowledge of traditional and agile methodologies has helped him successfully manage the design, development and delivery of business aligned solutions as part of IT organizations supporting both the Department of Defense (DOD) as well as commercial businesses.

 

Please join us for this latest webinar from BMC. We couldn't be more thrilled that Wilcox has agreed to share his expertise and experience with all of you.

 

Register here to attend the webinar

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Believe me, it's been well worth the wait...and FootPrints Service Core version 12 is finally here!

 

I am truly excited to start hearing your feedback on this latest release. It's been driving me crazy not to share more and more about Service Core 12 with you sooner!

 

I wish there was enough space here to cover all of the awesomeness that this latest release includes, but I'll keep it to some of my favorite highlights.  Whether you have used Service Core for years or are just trying to figure out what your service desk should do for you, some of the features delivered here are all about making your life easier - whether you're the administrator, the agent or the business user - and about making it easier to deliver and request services. After all, that's what we're all after right - the best in service delivery that we can offer our customers. So here goes...

 

My favorites from Service Core 12 include:portal group.jpg

 

The impossible to not notice - the impossible to ignore - fantastic user interface!

I love everything from the ability to change the color scheme, to viewing multiple workspaces in a single view (no more switching back and forth between incidents, problem, etc), and the "cool" self-service portal.

personalization b.jpg

 

Personalization - Yes, it's all personal to us. If you know me you know that I monogram pretty much everything. If you get a gift from me, odds are it is personalized just for you.  This being my style I am all about the personalization Service Core 12 delivers letting you personalize things just the way I like them to be.  What's better than having your virtual workspace designed with you in mind!  You set up your desk the way you want. You organize your computer desktop the way you want. If you are a service desk administrator or agent, why not set up your "service desk" the way you want!

 

It's no accident that we learn words by looking at pictures at Visual workflow 3.jpgan early age, then we learn to read the letters.  It's because it's often easier to visualize something than internalize a bunch of black and white marks on a page.  Nothing against the written word - huge fan, love to read - but if you can draw a process and change it with the click of a button why wouldn't you? Visualization wasn't lost when it came to making Service Core 12 that much more designed with you in mind - view how a change impacts a service, system or group of people, quickly craft forms that fit your business needs and audience, and put processes in place - simple or complex - with a few clicks of the mouse.  Awesome!

 

Okay, so you've collected all this data.  Congratulations!  If you can't do anything with it treporting 12.jpghough...what difference does all that data make?  Reporting was completely changed with Service Core 12 - report with a saved search and then have that report displayed on your personalized console view (see how I worked personalization in here!  totally cool!), check out what your report looks like before you send it anywhere (real-time, real data) - why not guarantee your going to look good and of course that those reading the report will get the message your want to send?  Save, schedule and repeat as needed.

Mobile 2.jpg

 

And last, but not least on my top favorites list, let's talk mobile.  If you're anything like me (and you likely are) you work hard and not just between 8 and 5 (didn't that used to be 9 to 5?).  Your phone is generally within arms reach and if it's not one of your kids is and they probably have your phone.  Being able to do work with my phone without doing strange and unnatural things to make it work for work is critical. I want my work life on my iPhone to work like everything else on my iPhone (I am an odd mix of iOS and PC, what can I say?).  Service Core 12 does.  And, even better...if my phone battery dies (remember the kids using your phone) then I can just grab my husband's Windows phone, log in and get my work done there too - same mobile interface and all!  Great experience any time, anywhere (I thought long and hard about this one since it's likely your boss may find this post too) but it's just too cool not to include!

 

With that, I'll end my favorites list for today...but there's so much more you really have to see.

 

Take a look at the short video overview for FootPrints Service Core 12 and let me know what's your favorite part of Service Core version 12!  I really am looking forward to hearing what makes your life easier, what makes working a service desk that much better and how your customers find their experience too!  Comment here or share your small victories on Twitter (@BMC_FootPrints).

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Happy New Year!  Just seems right to say that first.  I hope everyone had a great holiday and is enjoying the start of 2014. 
product listing 2.pngI know that I am!

 

And, it wouldn't be the same if I didn't introduce something new - this year it's our faster, easier way to get to what you always wanted to know about BMC FootPrints.  Some of you focus on service management and some on asset management and some on both, but generally if you are using our community forum you are thinking about something specific to Service Core or something specific to Asset Core.

 

To that end, we will be removing the "family" page for FootPrints and adding FootPrints Service Core and Asset Core (Client Mgmt) to the Product listing in the community site. 

BMC FootPrints Service Core

Nothing changes for you - same great SC page 2.png

sites...same great info...same awesome support!  Just a faster way to get there.

 

Another change you will notice is the

title for FootPrints Asset Core.  In July 2013, BMC introduced BMC Client Management - a suite approach to FootPrints Asset Core that includes Inventory Manager, Deployment Manager, Compliance Manager, Patch Manager and Remote Manager - but it is still the same great asset management solution you leverage today. As some of our users may recognize the BMC Client Management name we want to ensure they are finding the same great information and support that many of you find within this online community.

AC page 2.png

The more of you using the solution - the more of you to share your knowledge and insights, read my "fabulous" blog posts, and the more of you to post your latest ideas that help our product teams develop and deliver first class solutions that I can honestly then say are in large part driven and designed by our brilliant customers!

BMC FootPrints Service Core

Keep the ideas coming - and let us know if you like this change...hopefully it will be one more new things that makes 2014 another great year! 

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Happy New Year!  Just seems right to say that first.  I hope everyone had a great holiday and is enjoying the start of 2014. 
product listing 2.pngI know that I am!

 

And, it wouldn't be the same if I didn't introduce something new - this year it's our faster, easier way to get to what you always wanted to know about BMC FootPrints.  Some of you focus on service management and some on asset management and some on both, but generally if you are using our community forum you are thinking about something specific to Service Core or something specific to Asset Core.

 

To that end, we will be removing the "family" page for FootPrints and adding FootPrints Service Core and Asset Core (Client Mgmt) to the Product listing in the community site.

BMC FootPrints Service Core

Nothing changes for you - same great SC page 2.png

sites...same great info...same awesome support!  Just a faster way to get there.

 

Another change you will notice is the

title for FootPrints Asset Core.  In July 2013, BMC introduced BMC Client Management - a suite approach to FootPrints Asset Core that includes Inventory Manager, Deployment Manager, Compliance Manager, Patch Manager and Remote Manager - but it is still the same great asset management solution you leverage today. As some of our users may recognize the BMC Client Management name we want to ensure they are finding the same great information and support that many of you find within this online community.

AC page 2.png

The more of you using the solution - the more of you to share your knowledge and insights, read my "fabulous" blog posts, and the more of you to post your latest ideas that help our product teams develop and deliver first class solutions that I can honestly then say are in large part driven and designed by our brilliant customers!

BMC FootPrints Service Core

Keep the ideas coming - and let us know if you like this change...hopefully it will be one more new things that makes 2014 another great year!

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In case you missed this post by Jeff Moloughney late last week:

 

Our BMC ITSM team has partnered with Aberdeen to gain insight into how global best-in-class organizations manage their IT Service Management productivity and relationship with the businesses they support.

 

Aberdeen Group, the leading provider of fact-based research, is currently conducting an ITSM study we would like for all our customers to participate in. This survey will be used to identify how Best-in-Class ITSM practitioners and users utilized industry solutions to support business engagements and improve productivity.

 

To thank you for taking time to answer this survey, Aberdeen Group will provide you with a complimentary copy of the final report when it publishes in December, 2013.

 

To participate in the survey, click here.

 

Thanks for your participation and support!

 

Please take a moment and complete the survey...thank you!!!

 

 

 

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Change, change and more change.  It's all around us - lots of things are always changing.  Work, the weather, styles, TV shows, people, I could go on.  It's how you manage the changes that determines successful or challenging adoption.  I'd say this is related to service management as it was a graphic for change management that recently caught my attention and inspired my thoughts here.

 

change infographic.png

Everyone thinks in different ways.  I think in terms of process, steps, checklists.  It's the way I manage to stay organized and keep up with all the things that come up with work, family, home, volunteering, and all the other things that are a part of my life. But no matter what it is, I like to sit down and think about what the plan of attack will be whether it's a work project, planning one of the kid's birthday parties, or the neighborhood happy hour (yes, we do love our Housewives' Wine Fridays). I like sticky notes...each task that needs to be accomplished gets it's own sticky.  I use colors too for main tasks and sub-tasks.  May sound old school, but again, this is how my mind works.  I organize it, develop a digital copy of it and when the time comes to implement the change, the project or whatever it is, I can clearly articulate it.  Rarely am I the only person involved in change - in fact I would say I am never the only person involved - even if I go on a diet my family experiences the menu change.

 

In the end the real question is what is your approach to managing change and how do you communicate it to the group that will contribute and the group that will need to adapt to the changes you want to implement?  Okay, that's lots of questions.  The biggest question you need to be prepared to answer is when you are implementing changes, how are you going to manage changes to your change management plan?  Organizing change at work, and particularly around IT that impacts all the not-so-always-as-tech-savvy-as-IT users will likely experience change along the way. What's your plan and how will you tell the others about the changes?

 

That's the great thing about the sticky notes - I can write new ones and move them around at will.  If the party store doesn't have the right glasses I envision for the event the way I want them to be (yes, it's the Martha Stewart in me), then I have to look for ways to improvise and the toughest is communicating the change to my child...kids sometimes are like co-workers - they like the way you explain it one time and aren't always on board right away if you tell them things are going to change.  (disclaimer: never my co-workers, of course)

 

Let me know how you make your plan?  Project? Notepaper? Whiteboard? Meeting after meeting?  And most importantly, how are you sure that you achieved the successful changes you wanted?  What's your measuring stick?

 

For me it depends.  It might be sales leveraging slides I developed to give a targeted and fantastic presentation, click-throughs on an email to an asset I had a hand in developing, empty wine bottles and dip tray at the end of a Friday happy hour, or a big hug and a smile on my child's face after the party is over with a really big thank you!  For this...the number of times it shows as read...and if it makes even one of you think about taking a planned approach to managing and communicating change, preparing for changes to the change management plan and knowing what the outcome should be in such a way you can measure success - that would be a win for this blog.

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For those of you who know me and those of you who are about to learn a little bit more - I am a huge country music fan!  So when given the opportunity to join BMC at the upcoming FUSION 2013 event it wasn't a hard sell.  I get to mix many of my favorite things together - Nashville, country music and IT!  (the show runs Oct 20-23rd, exhibit hall Oct 20-22)

 

BMC will have a booth at the event, of course, and we are really looking forward to rolling out a bit of a new face and naturally new technologies to share with all the attendees.  As the face of IT is changing, literally from the laptop on which I am writing this post, to the mini-version that's in your pocket or purse, BMC is excited to ready to not only go along for the ride, but manage the adventure.  I hope you'll come join us and learn more about what's new with FootPrints, Remedy, Remedyforce, Asset Management and MyIT!  If you're there or following from wherever you are...keep in touch at @BMCSoftware, @BMC_ITSM, @ITSM_Guy, @MyIT 

 

And if you are able to be at FUSION 2013 - be sure to catch Alf NameToUpdate Abuhajleh for the Tuesday Breakfast Briefing : Power to Your people: Transforming the End-User Experience of IT focused on how organizations of all types and across various industries are rolling out innovative solutions for IT service delivery and support as user's expectations change.

 

 

But, it's not all about BMC - I not only get to work but also attend the event - and I'll take it!  While I have always been a proponent of being cloned so I can work, be at the kids' school events, be Martha Steward on the block, and vacation simultaneously, I really wish there was a way I could attend more than one session at the same time.  Here's a quick glimpse into some of the sessions that I thought looked incredibly interesting and most of which I can't wait to attend:

 

  • Malcolm Fry, Fry Consultants - interactive breakfasts briefing (as he calls is "Malcolm style") pitting performance against quality on the service desk - or rather, meeting performance metrics while not sacrificing quality - a balance that in my opinion often extends well beyond the service desk into pretty much life...more or meaningful or both...
  • Amy Green, Manager, Global Business Services, Proctor & Gamble - a session on service strategy and brand building - and who knows brand building better than P&G - goes back to the root of service and how a customer's perception is derived by a voice on the other end of the phone - even in this day of self-service and the do it yourself consumer.
  • David Blair & John Purcell, LogMeIn - BYOA, The Next Big Thing - having worked with MDM for awhile and of course with my work on assets (a device is a device after all), this one struck me as particularly fascinating. Funny thing is, I think I already do this (hope I am not getting into trouble with IT here), but I think we all do really, particularly if you are active in a BYOD program. I guess part of what I wonder is how IT will approach this - block everything, block nothing or spend time working on the right plan.  Looking forward to seeing what David and John have to share on this trend.
  • And there are many more, including IT Governance sessions, the future of the service desk, the intricacies of event management, and the role of the service desk when it comes to disaster recovery and business continuity

I hope you are there in person (if so, drop by the booth and say hi) - and if not, then in spirit.  I'll try to write some blogs from the event, particulary around some of these topics/sessions mentioned above and of course about some of the feedback I hear from users at the BMC booth.  Look out Music City - here we come!

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So, it's like starting over - almost anyway. First, here are a few things you should know about me and blog posts:

  • I love to write - just not sure always what I'll be writing about
  • Blog posts have become something that is expected of marketing personnel
  • While I cover FootPrints Service Core, FootPrints Asset Core and now FootPrints Asset Core known as BMC Client Management (yes, if you're curious about that one, don't be shy...feel free to ask), I can't promise that everything I write will be specifically about those topics - but I'll try hard to at least have something somehow relevant, considering this is the corporate communities site.
  • And, finally, I believe I mentioned it once already - I love to write - but mostly to inform and/or entertain


Not to give away too much about me personally - what to write about on a blog post is sometimes challenging.

  • I can write about the hot topics...and say what you already know and what many others have filled the airwaves with already adding to the noise.  I hope that I can avoid doing too much of that, or at least if I do it - I will do my best to make it maybe a bit more interesting or entertaining.
  • I can write about our solutions - and when there is something new I most definitely will do that - but there are other ways to have such interesting conversations about our solutions don't you think?  Personally, I love seeing users and subject matter experts interactive through discussions and contemplating the ideas the best.  If it's how to do something...documents makes the most sense.  Writing more to read on what's already right here - sometimes it seems just redundant to me.
  • I can write about where I have been and what I have seen and done (work-related of course) - okay, this one might actually be something a bit more interesting.  When I do this I'll see about adding a picture now and then.  One of the best parts of my job is the opportunities I have to meet so many of our customers and hear about their experiences, not just with FootPrints but BMC, or about their company, how they leverage BMC solutions to better their user or IT experiences...I could go on but you get the idea.


So this blog post is to all of you on the FootPrints community - not just specifically Asset Core or Service Core because I wanted to let you know to look for my posts, here, there or yes, the other there.  Keep your eyes peeled and I'll do my best to make the posts short and interesting (a bit unlike this one I guess), have a little fun here and there, and share interesting "stuff" that I run across that in "the world of way too much stuff on the information highway" you hopefully will find worth reading.


If there's anything you want to know about, something I can help try and find some news on and share a view or two, let me know. For without you, the blogging journey I am about to embark upon will be nothing more than my ramblings. You'll now know  that I am at least familiar with generations that at least once referred to random ramblings a sign of "falling off their rocker."


Until we meet again...

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If you made it this far, then you noticed the new changes on the FootPrints community site.  Fantastic, right? 

 

We have had requests for the last several months asking for community areas that are specific to Service Core and Asset Core within the FootPrints family.  This will help make it easier to search and view discussions and documents that are relevant to the solution you are working with today or that you need assistance in dealing with a specific issue. We're happy to deliver just that - discussions, documents, thought leadership activities, blog posts and a place for your ideas about how Service Core can continue to advance and meet your needs (ideas section, of course!).

 

We will keep the FootPrints home page where you can see at a glance all the great stuff that's going on - the latest posts, most recent activity and ongoing discussions and soon the ideas that your peers have posted and we're looking for your vote on which would have the most impact for you. With this approach you can use the FootPrints community site your way and how it best suits you.  It's your site - let us know your thoughts and if you have any additional suggestions to continue to make your experience here even better.

 

Enjoy the updates and welcome to the FootPrints Service Core community site!

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Inspiration can come from the strangest places.  Today for me it comes from an Electrolux TV commercial.  Yes, that’s right – I was indulging in the guilty pleasure of mindless television and being caught up and unable to fast-forward through the commercials (as I am often accustomed to doing these days, I caught Kelly Ripa in her latest Electrolux commercial.  I have seen these commercials that she’s done for Electrolux several times before – watching her so easily and effortlessly managing multiple tasks as laundry seems to self-fold, a sweater thrown in the air automatically lands on a child, and the dishes fly through the air to arrive perfectly stacked in the glass-door wall cabinet for perfect viewing – all things that no matter how good the appliance is won’t really happen quite like that – but the tag line hit home: “be even more amazing.”

 

If you haven’t read, heard or seen, BMC launched the latest version of FootPrints Service Core and Asset Core earlier this week.  I have spent the past several weeks working with my colleagues to ensure this launch went off without a hitch and that the messaging was captured just so to best explain what it was that FootPrints, Asset Core in particular, was delivering to our customers and the market.  And then it hit me.  It was all designed around helping to make the administrators more amazing – the automation and direction towards a hands-off approach to patching and deployment and migrations and upgrades – it all results in making the admin more amazing.  There’s much more to the release, of course – much, much more.  And if it makes you more amazing then we’ve done our job – not just for the launch but for why we come to work every day.  It’s all about making you “be even more amazing.” 

 

I’d love to hear your stories on how FootPrints helped you be more amazing…and of course, thanks to Electrolux and Kelly Ripa for inspiring this post and hopefully what FootPrints means to you!

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