The launch of FootPrints 11 was an exciting day for BMC Software (formerly Numara Software), like Christmas in July, except it was Christmas in November. Below, you will find my thoughts on the launch of FootPrints 11.
We’ve spent the past year listening to you, our customers, understanding your IT and business service management needs, and enhancing our product offering to best meet the items on your wish list! Today we announced the general availability of FootPrints 11 – the access, control, and unprecedented visibility you’ve always wanted, but could never get from a single vendor. As I said, it’s a big exciting day for the folks at here, but it’s even better for our customers and for anyone out there who is interested in taking a hard look at the way you approach service and asset management to provide the most bang for your buck!
My mother always told me she and Santa had eyes in the back of their head. They were all knowing. It seems that today’s CIO or IT executives need this same kind of all knowing power. So when the business asks about service levels, first call resolution metrics, or wants to know about incident and problem statistics, providing an answer is as simple as glancing at an executive dashboard . In FootPrints 11, we’ve added a modern, sleek executive dashboard that you can easily customize to reflect the metrics that are most pertinent to your business. It’s like eyes in the back of your head for CIO’s and IT executives!
Every business is unique – you have your own processes, terminology and business goals. As such, when users and customers make an IT or business service, you know exactly what information you need to capture at the time of the request to most quickly and effectively resolve the request. With the new drag-and-drop form designer in FootPrints 11, you can easily customize and configure forms . I recently spoke to an existing FootPrints customer who tested this functionality prior to the release and he said using this capability has allowed him to reduce the time it takes to create a custom form from six hours to 30 minutes. Now that’s getting what you want, when you want it!
There are many other great features and capabilities that we’ve added in FootPrints 11, but today it’s not about features and capabilities, it’s about our unwavering commitment to making you, our customers successful. If you’re an existing FootPrints customer – thank you for your business, feedback and participation in evolving our offering. If you need a new way to approach service and asset management and you want to get a handle on the mobile devices accessing your network, I encourage you to consider BMC (formerly Numara Software) products - they are created and managed by a team of passionate, dedicated folks who thrive on customer success. And yes, we secretly love to play Santa too, granting wishes one customer at a time!