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Harshad Sahane
          As a member of the Customer Support Team, We are starting a new blogging section for trending topics in each month for Footprints, And that's the reason I thought it would be good to look… (Show more)
in FootPrints service desk
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: All Footprints…
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Tracy Stram
I have created a boolean field for HR customers to select if a Help Desk specific ticket is sensitive or not (such as employee terminations). I would like to be make the ticket only be viewable to… (Show more)
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Jacque Donald
Is there something someone has found or an alternative method to force outgoing emails by rule to use the text template you create versus the html one? This was possible in the older versions, and… (Show more)
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Leslie Sowell
What has happened to the v11 installers and upgraders that were on the download page? They are all gone.
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Harshad Sahane
Welcome back to the first blog of the new year 2020, and this time I will be discussing the tips and tricks to improve the performance of the Footprints application. Below are the points    … (Show more)
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Tom McCorkel
All email notifications sent from FootPrints include the line "When replying, type your text above this line."  In FootPrints Service Core 11.x and earlier, we were able to change or remove this text…
Wayne Johnson
Hi all, I am creating simple contracts DB in the CMDB, I have been having issues with the email reminders, I have set up a number of date fields with one bring the date the reminders should start and… (Show more)
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Luther Bjornsen
I have I have installed footprints 11.6.10 onto Windows Server 2016.  Copied the database from the 11.6.2 install on Win2008r2.  I am able to connect to the Datatbase but I do not see any Data in the… (Show more)
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Alfonso Surace
Receiving time out notification when trying too access records in home container (new ticket, edit ticket etc.), but I can access records in CMDB container?   Time out notice reads as follows:  … (Show more)
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