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Recent Activity

Romuald Bois
Export of views/grids to Excel/CSV was added in 20.19.03 However, you can only export ONE page at a time, so a maximum of 500 records. Would be great to either *     Allow more than 500 records to be…
abdallah hamaydeh
lists concurrent agent login attempts that either failed because all the concurrent licenses were in use at the time of the login attempt, or succeeded.   For Example:   By Month   Successes   …
Nicolas Roome
Expanding on what is currently available, and the idea here: https://communities.bmc.com/ideas/3636 (I was originally going to vote it but felt there are too many additions I want to see)   I would…
Vern Meyer
We noticed that on the second save of a ticket, some fields change from "" to no value.   Resolution is a required text area dependent to "Completed" status. Work log is a static optional text… (Show more)
in FootPrints service desk
Brian McKenzie
Problem:   When a user logs into the portal he's seeing a configuration that has since been changed several weeks ago.   Background:   When a change is made to a console in…
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints…
in FootPrints service desk
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints…
in FootPrints service desk
Jeffrey Honig
When a Preventive Maintenance template is created, tickets are created based on the initial Start Date and Time, and subsequent tickets will be created based on the recurrence of the appointment.…
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: FootPrints…
in FootPrints service desk
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