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Recent Activity

abdallah hamaydeh
Gents,   I have done create new relationships between HR workspace and IT workspace:     HR Workspace business rule   HR workspace "Agent" Form Link control:   But the request has been… (Show more)
in FootPrints service desk
Steven Carman
Hi Team,   Over the past month, my help desk team has intermittently experienced an "error 201, unable to connect (or log in) to SQL database." It's intermittent in that they will be navigating… (Show more)
in FootPrints service desk
Kim Borer
There may already be an idea for this, but i couldn't find one!   We have some functional mailboxes that are used by teams within the organisation that include special characters in the address e.g.…
josh evilsizor
Recently opened a ticket about a custom HTML widget for Twitter that I was trying to do that would give you a more graphically pleasing view of your companies twitter posts.  The preview works, but…
Tracey Sangster
Hi All, wondering if someone knows if it's possible to crate a report and find out which agent activated a ticket. In an effort to clear our Level 1 Queue, we have had other teams (L2 and L3) do… (Show more)
in FootPrints service desk
Christopher Casmedes
Hello, all.  I'm having an issue when I attempt to import servers from BMC Client Management into Footprints CMDB.  (I'm only having this issue with the server import.)  Records are added or updated,… (Show more)
in FootPrints service desk
Nicolas Roome
When on your home tab, if you attempt to sort on Record Number it does an alphabetic sort.  If you have 20 incidents with a prefix of 'INC' the result ends up something like this:   INC-1 INC-10…
Nicolas Roome
I am currently working with a customer who requires the ability to fully automate one of their processes, which involves linking records during onboardings, and unlinking records during offboardings.…
steve dalton
I am trying to follow up a repeating error in the log files. This seems to be an issue with Work Targets, but the error message contents do not make it easy to identify the source. Here is the… (Show more)
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Conrad Simpson
Hello,   I am try to set up our knowledge Base so our users are able to see solutions not marked as Private. The only scopes available for each solution are "Private" or "Public and Private". To me,… (Show more)
in FootPrints service desk
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