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Sonia Pintado
hello all We need to obtain all the states through which a ticket has passed. The question is: To which tables of the database of SQL-Server do we have to access to indicate this query? my version… (Show more)
in FootPrints service desk
Sonia Pintado
Hello all my version the footprints is 12.1.05 Filling of automatic fields based on the reception of an email. The question is: What is the format of the e-mail or how should this e-mail be… (Show more)
in FootPrints service desk
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints…
in FootPrints service desk
Thomas Gruenewald
When you log into Footprints, you see your query with the workspaces/tickets etc. If you now mark a ticket (e.g.), you can click on the "preview pane" button, to get a ticket preview below your list.…
Bernadeth Raquiza
In version 11, it is possible to configure a field to be mandatory, optional, hidden, or read only per status per user role.  In version 12, it is not possible to make this property change per…
Kevin Kalin
Additional calendar synchronization methods should be available .ics calendar invite attachments (like was used in Footprints 9.5); this allows people to accept the appointment into their calendar…
Jacque Donald
I have a scenario where upon entering a ticket, this ticket can link up to ten CI's. Each CI would require an approval based on the "owner" specified inside of the CI. Is there a way to dynamically… (Show more)
in FootPrints service desk
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