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Recent Activity

Kelson ONeil
We are developing our Service Catalog and noticed that we seem unable to sort the services alphabetically, or any way. Is this possible (not very good if we can't). We are running FP 9.54.   Thanks… (Show more)
in FootPrints service desk
Patrick Carney
I have modified permissions on numerous fields within a long operating workspace. The modifications are just changing the perms on the existing fields to "required" for all status in the Customer RW… (Show more)
in FootPrints service desk
Nicolas Roome
When on your home tab, if you attempt to sort on Record Number it does an alphabetic sort.  If you have 20 incidents with a prefix of 'INC' the result ends up something like this:   INC-1 INC-10…
Tracy Stram
Our sys engineers and sys admins are currently using a checklist (Word doc) to go through the steps required to spin up a new server. I would like to take that list and create something within FP… (Show more)
in FootPrints service desk
Tracy Stram
I was wondering if it was possible to have a section on the form hidden until a boolean field was set to true.
in FootPrints service desk
Chandra Ortiz
I have two users that are having this issue.  When logging into Footprints, a specific ticket is displayed in the browser.  Even if they log out and log back in, that same ticket is displayed on the… (Show more)
in FootPrints service desk
Sari Terkawi
Dear All,   I faced issue the email notifications suddenly stopped and when I checked email configuration and test connection I receive the following error message:     For troubleshooting I did… (Show more)
in FootPrints service desk
Jacque Donald
We installed version 20.18.03 and when utilizing the new BMC Adapt theme, a lot of the icons are missing. This does not appear item specific, but image specific. The search icons for dynamically… (Show more)
in FootPrints service desk
Liz Wells
Afternoon all!   We upgraded to 20.18.03 last night and one of my agents has identified an issue I was hoping someone may be able to help.   In any console, if too many tickets are open and there… (Show more)
in FootPrints service desk
Leslie Sowell
We are currently on 11.6.9 - several months ago our CC field stopped working. Per BMC the only way to fix this was to upgrade to 11.6.10 - we were unable to upgrade due to a multitude of issues with… (Show more)
in FootPrints service desk
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