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David Bunton
After updating our production server to Footprints 11.6.10 we are noticing a Bug when updating any of our Knowledge base articles When editing an existing article all of the formatting, spaces and… (Show more)
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Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: FootPrints…
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Tim Steiner
I'm trying to install a trial of Footprints Servicedesk 20.18.02-47.7.  The install was sucessfull, and after logging in, I was directed to obtain a license at… (Show more)
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Kenneth Lillegraven
Today the search criteria is limited to the listed criteria and in some ways very strict to how and what it searches:   Contains: - You cannot search on words that has numbers in it directly…
Rob Farrington
Good morning FP community!   I am setting up a Problem Management Workspace and would like to create the following:   - Ticket time from creation to resolved - Ticket time to repair   Basically,… (Show more)
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Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints…
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abdallah hamaydeh
Hi All,   After doing the needful checklist and all kind of testing on the NW, we still facing slowness during creating a new request, edit mode and scrolling, any ideas, and if anyone facing this… (Show more)
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John Ossmann
In notification mails in FP12.x, the Created and Updated On values display in  YYYY/MM/DD HH:MM:SS format (example: 2017/05/02 15:04:12).   There does not appear to be a way to control this, and it…
Eric Liszt
Hi Everyone,   If you haven’t been to the download site recently, it’s worth heading there now.  We’ve released two new versions of the product since our last blog post and there are some worthwhile… (Show more)
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