If you missed the webinar – you can still listen to the recording. The webinar covers:
How to install
How to set up service views for application and business users
What functionality you can perform with Self Service
What you can’t get in the recording, is the Q&A session that occurred at the end of the webinar. on’t sigh, that’s what is provided below.
Q1. Does Self Service version 8 work with Control-M/Enterprise Manager version 7.0?
Self Service and Control-M/Enterprise Manager must be at the same level.
Q2. Once Self Service is installed, are there separate fix packs that need to be applied?
Once a fix pack is applied to Control-M/Enterprise Manager server it automatically includes the fix packs for Self Service, Batch Impact Manager and Forecast which are typically licensed add-ons.
Q3. Is there a difference between a Self-Service user-id and a 'normal' user-id?
Control-M Self Service leverages the existing Control-M/Enterprise Manager authorizations. This means that if a user is able to log in to Control-M/Enterprise Manager they can also log in to Self Service. What they are able to see inside Self Service will depend on what Services they have been given access to. The access is defined from the Services tab in the Control-M/Enterprise Manager Authorizations. Typically these are defined at the group level.
Q4. Is the Control-M Self Service mobile app available for iPad?
It is available for both iPhone and iPad. It is also available for the Android platform on Google Play.
Q5. When ordering a service that will run on the mainframe, will we need to have an ID on the Mainframe as well.
Yes. The ordering process in Self Service uses the same mechanism as the ordering process through the EM GUI or the Workload Automation client. The ID in Enterprise Manager that orders the job or service must also exist on the Control-M mainframe.
Q6. Is it better to use a Service Definition or a Service Rule?
It depends on the need of your use case. Service definition will create a single service based on the criteria specified while a rule can create multiple services based on the criteria specified.