-by Joe Goldberg, Control-M Solutions Marketing, BMC Software Inc.
Google calls online decision-making for product purchases the Zero Moment of Truth — ZMOT. It is the trend we see all around us that has completely changed the way we purchase goods and services both as consumers and as enterprises. BMC Control-M Workload Automation is bringing this approach to enterprise workload automation. We began with a test drive for Control-M Self Service and are now extending it to our newest component BMC Control-M Workload Change Manager.
Every organization that manages workload automation (basically every company that manages an IT environment) deals with a constant challenge when it comes to implementing changes to batch services. Usually, Application Development and IT Operations must collaborate and these groups do not speak the same language. When the time comes to make such changes, AppDev submits a request to IT using some negotiated process that almost never has any connection to the workload automation tools used by the organization. Instead, Excel spreadsheets, Word documents, email and other such methods are used to submit information. Finally, job definitions are built by schedulers. The process is completely manual. The requestors usually don’t know all the information that is required so mistakes are common. Because the jobs are hand built, yet another opportunity for errors is introduced. And if any required information is omitted, the request is rejected and the process repeats this entire cycle, frequently many times.
Meanwhile, the AppDev requestors are frustrated. The IT schedulers receiving erroneous or incomplete requests are frustrated. Operations that has to fix failed jobs resulting from manual entry errors is frustrated. And worst of all, the business is not getting its new applications and digital services so the CxOs and the shareholders are frustrated.
ENOUGH, you say. YES, I have that problem and I’m sick and tired of it. Can you show me a better way?
Well, I thought you’d never ask! BMC DOES have a better way and we want you to see it for yourself! Take a few minutes and take the Control-M Workload Change Manager Test Drive ("faire un essai" or Probefarht; yes it is available in French or German too) I guarantee that within ten minutes, you will be creating job flows even if you never used Control-M before. And, after you have had that experience, ask all your AppDev folks that submit those requests today to also take our Test Drive. I know they will thank you and your business will thank you. And you can claim some street cred with your procurement folks for exercising your electronic consumer rights and bringing ZMOT to your workload automation acquisition process.
The postings in this blog are my own and do not necessarily represent the opinions or positions of BMC Software