Future versions of MyIT after 3.2 will be retiring the following features:
- Remedyforce and AppZone will no longer be supported in MyIT. MyIT 3.2 is the last version supporting those integrations.
Existing installations of MyIT will not be affected.
- The “ Support" Tab will no longer be available. The features of the support tab and additional capabilities are available through the Service Catalog.
- Off-line support in the mobile app will be removed to provide better performance
|Support Tab||Service Catalog|
Why is MyIT ending Support for AppZone?
MyIT Digital Workplace OnDemand has made significant enhancements with their publication and promotion technology over the last year. We are focusing R&D investment in MyIT and MyIT Service Broker. These products provide a modern and improved experience for publishing and managing your service catalog, along with extending the capabilities to allow for more granular control of the content published. Customers with existing installations of MyIT 3.2 or earlier and AppZone will not be affected and can continue using the products. AppZone will not be turned off until the end of the support shown below.
What is the replacement for AppZone?
The next version of MyIT Digital Workplace OnDemand will provide similar functionality to AppZone with additional enhancements to banner management. The only exception is the ability to recommend apps from commercial app stores, though this capability is lightly used by customers
Why are we decoupling MyIT and RemedyForce
Remedyforce provides several self-service options. The majority of customers utilize the native Remedyforce capabilities because they find these native self-service capabilities meet or exceed their needs. Additionally, with the Summer ’16 release, RemedyForce team have closed the primary gaps to deliver full functioning self service capabilities for mobile users via Salesforce1.
The “Support" Tab
We have taken the best of both AppZones' rich media capabilities, including rich profiles, banners management, and rich icons, and added it to the browsing and discovery capabilities of the support tab, in our Unified Catalog experience. The catalog experience provides additional capabilities not found on the Support Tab. Within the catalog experience, you can setup sections to promote your top requested items, or content you wish to be more visible on first entry. We also support detailed discovery though the standard tree based category dropdown lists. Sections in MyIT. This coupled with enhancements to the searching capabilities provide a intuitive rich experience for your end users.
How long will MyIT 3.2 be supported with these features?
BMC’s support policy is to provide full support for at least 3 years from the (GA) date. This includes service packs, patches, hotfixes, or workarounds to enable the product to operate in substantial conformity with its then-current operating documentation. BMC will provide full support for MyIT 3.2 until June 23, 2019. For more details on BMC’s support policies, please refer to the following link.
For more information, please review the FAQ’s attached, related to each of the items mentioned above.