Searching for items in DWP relies on data from various sources - DWP Catalog data, ITSM data, DWP data.
Additional details on how search works in DWP can be found here.
The following flow diagrams can be used as a starting point to help troubleshoot issues finding some of the key items in DWP
For troubleshooting issues with SRD searches, use the flow below as a starting point:
For troubleshooting issues with KA searches, use the flow below as a starting point:
For troubleshooting issues with DWPC Service searches, use the flow below as a starting point:
Hopefully the above information will be helpful in troubleshooting search issues you may encounter in BMC Digital Workplace. If you do need to contact Support after collecting logs, here is some information on how to reach us.
Other BMC Digital Workplace resources