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BMC Software announces the 20.02 release of the BMC Digital Workplace product. This release delivers significant new functionalities that customers have requested, including enhancements to the end user experience and catalog capabilities.


All of the following enhancements are available for BMC Digital Workplace Advanced. Enhancements marked with an asterisk (*) are also available for BMC Digital Workplace Basic

External User Portal


Create a portal for users who are not internal to your organization.


Control access and enforce security policies.

Manage sub-tenants*


Manage sub-tenants in the BMC Digital Workplace Admin console.



Table question enhancements


Simultaneously view multiple rows across different pages and swipe across to view more columns on your mobile phone.



Smart IT cross launch*


Cross launch into Smart IT from a Change Approval. Additional fields are also available in a Change Approval Request.


Collaborate with People Groups


Configure multiple groups of users that end users can add as collaborators to a Service Request.




Category-based navigation*


Change navigation to tile based and optionally use a branded primary color.


Launch to a Category from a banner (advanced only).

Launch External URL


Configure a banner to launch in new window or existing one.


Bundle dependencies


Add dependent Services to Bundles.

Knowledge Management enhancements*


Improved search and localization for knowledge articles.




Update Service Request name


Map context or question data to Request title on submission.


Workflow attachments


Create separate work log attachment entries for Work Orders, Incidents and Change Requests.


Catalog Application Cache


Quickly reset the application Cache from the menu.



Attachment configuration*


Block attachment formats or increase size.


Run attachment script to instantly update your changes.






For version details of Remedy ITSM Remedy AR System  HR Case ManagementClient Management Atrium CMDB Cloud Lifecycle Mgmt please refer to our Compatibility Matrix.



Next Steps


For a comprehensive summary of all enhancements please refer to our Digital Workplace Advanced and Basic documentation.