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BMC Helix Digital Workplace 19.11 is now generally available. With this latest release, we have added enhancements to user surveys to enrich feedback, localized notifications for automatic translation based on user location, and more! Additionally, get an exclusive first look at our external user mode and natural language search, both of which are now available in beta.

 

All of the following enhancements are available for BMC Digital Workplace Advanced. Enhancements marked with an asterisk (*) are also available for BMC Digital Workplace Basic

Global search*

 

Browse through search categories and select an Approval or Request shortcut.

 

 

Specify a maximum of 100 results per search source.

 

 

 

Label customization*

 

Customize Activity Labels.

 

 

 

Complex Surveys

 

Create a Survey and associate conditional questions based on end user response.

 

 

 

Reopen Catalog Requests

 

Attach workflow to create a new fulfillment application when a Request has been reopened.

 

 

Sub-catalog Workflow assignment

 

Add or assign workflow to Sub-catalogs.

 

 

 

Localized notifications*

 

Receive localized notifications by email or phone.

 

The following features are available as Beta only

 

Natural Language Processing*

 

Optionally enable Natural Language Processing to refine search results.

 

 

 

External User Portal

 

To enable the External User Portal please contact Billy Yuen

 

Grant unregistered users access to a subset of your Catalog via an external Portal. These users are automatically created in BMC Remedy ITSM.

 

 

Associate the Portal with an external Company and control access.

 

Table response selections

 

Create a Static or Dynamic selection table.

Select table hyperlink for more details on user selection.

 

 

 

Compatibility

 

 

For version details of Remedy ITSM Remedy AR System  HR Case ManagementClient Management Atrium CMDB Cloud Lifecycle Mgmt please refer to our Compatibility Matrix.

 

 

Next Steps

 

For a comprehensive summary of all enhancements please refer to our Digital Workplace Advanced and Basic documentation