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BMC Helix Digital Workplace 19.11 is now generally available. With this latest release, we have added enhancements to user surveys to enrich feedback, localized notifications for automatic translation based on user location, and more! Additionally, get an exclusive first look at our external user mode and natural language search, both of which are now available in beta.


All of the following enhancements are available for BMC Digital Workplace Advanced. Enhancements marked with an asterisk (*) are also available for BMC Digital Workplace Basic

Global search*


Browse through search categories and select an Approval or Request shortcut.



Specify a maximum of 100 results per search source.




Label customization*


Customize Activity Labels.




Complex Surveys


Create a Survey and associate conditional questions based on end user response.




Reopen Catalog Requests


Attach workflow to create a new fulfillment application when a Request has been reopened.



Sub-catalog Workflow assignment


Add or assign workflow to Sub-catalogs.




Localized notifications*


Receive localized notifications by email or phone.


The following features are available as Beta only


Natural Language Processing*


Optionally enable Natural Language Processing to refine search results.




External User Portal


To enable the External User Portal please contact Billy Yuen


Grant unregistered users access to a subset of your Catalog via an external Portal. These users are automatically created in BMC Remedy ITSM.



Associate the Portal with an external Company and control access.


Table response selections


Create a Static or Dynamic selection table.

Select table hyperlink for more details on user selection.







For version details of Remedy ITSM Remedy AR System  HR Case ManagementClient Management Atrium CMDB Cloud Lifecycle Mgmt please refer to our Compatibility Matrix.



Next Steps


For a comprehensive summary of all enhancements please refer to our Digital Workplace Advanced and Basic documentation