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We are pleased to announce BMC Digital Workplace 18.05 is generally available and packed with new features !

 

 

*All features are applicable to Digital Workplace Advanced with the exception of the three levels of browse categories.

 

Simplified Architecture

 

  • Digital Workplace and SmartIT are now separate installers.
  • MongoDB and node.js (MyITSocial) has been removed.
  • Social data is now stored on the Digital Workplace RDBMS (Oracle & SQL).

Digital Workplace 18.05 is a required upgrade before any later releases. If you would like to upgrade to 18.08 when it's released you must first upgrade to DWP 18.05. There is no ability to skip this upgrade if you would like to move to later releases.

 

Save Multiple Carts

 

Save Carts for a later checkout.

Large Subcategory view

 

Subcategories now include a larger view.

Third Tier Category

 

Browse through three levels of Categories.

Remedy with Smart IT Integration

 

Comments to Catalog Requests will be reflected in their associated fulfillment applications and visa versa. Digital Workplace Requests are also visible within Smart IT.

Asset Management Integration

 

Leverage BMC Asset Management to view and action on Assets (CI's).

 

Owned Assets are visible under the "MyStuff" tab.

Add Classes to Asset Groups

 

Create Asset Groups and retrieve data from BMC Asset Management.

Create Asset Action questions using data from Asset Management

 

Data retrieved from BMC Asset Management can also be used wihthin Asset Actions.

As soon as the Action is launched, questions are populated from the relevant form within BMC Asset Management !

Amazon Web Services Catalog

 

 

Import services from the AWS Service Catalog.

 

Submit as a Request in the Digital Workplace Client.

 

 

Chatbot Requests

 

Enable Chatbot for a Request in the Catalog.

Automatically create the Request in Digital Workplace via Chatbot.

Search for submitted answers

 

Retrieve a Service Request based on question response.

Remove services from My Stuff

 

Remove unwanted services from the My Stuff tab.

Export and import Translated Services

 

 

Quickly localize a service by exporting and re-importing again.

View and edit imported Workflow

 

View imported workflow from BMC Service Request Management and add other activities.

 

View Workflow Relationship

Quickly check what questionnaires and services are related to workflow.

Rebranding

 

We now provide an xarchive binary file which you can open in the re-branding tool and create an IPA mobile application. You must sign this file using the rebranding tool and your digital cert from Apple.

Compatibility

 

For version details of Remedy ITSM Remedy AR  System Atrium Orchestrator HR Case ManagementClient ManagementAtrium CMDBCloud Lifecycle Mgmt please refer to the Digital Workplace Basic and Advanced Compatibility Matrix for further details.

 

 

Next Steps

 

For a comprehensive summary of all enhancements please refer to our documentation.

 

Please comment with your favorite feature