We are pleased to announce BMC Digital Workplace 18.05 is generally available and packed with new features !
- Simplified Architecture
- Save Multiple Carts
- Large Subcategory view
- Third Tier Category
- Remedy with Smart IT Integration
- Asset Management Integration
- Amazon Web Services Catalog
- Chatbot Requests
- Search for submitted answers
- Remove services from My Stuff
- Export and import Translated Services
- View and edit imported Workflow
- View Workflow Relationship
- Next Steps
*All features are applicable to Digital Workplace Advanced with the exception of the three levels of browse categories.
- Digital Workplace and SmartIT are now separate installers.
- MongoDB and node.js (MyITSocial) has been removed.
- Social data is now stored on the Digital Workplace RDBMS (Oracle & SQL).
Digital Workplace 18.05 is a required upgrade before any later releases. If you would like to upgrade to 18.08 when it's released you must first upgrade to DWP 18.05. There is no ability to skip this upgrade if you would like to move to later releases.
Save Multiple Carts
Save Carts for a later checkout.
Large Subcategory view
Subcategories now include a larger view.
Third Tier Category
Browse through three levels of Categories.
Remedy with Smart IT Integration
Comments to Catalog Requests will be reflected in their associated fulfillment applications and visa versa. Digital Workplace Requests are also visible within Smart IT.
Asset Management Integration
Leverage BMC Asset Management to view and action on Assets (CI's).
Owned Assets are visible under the "MyStuff" tab.
Add Classes to Asset Groups
Create Asset Groups and retrieve data from BMC Asset Management.
Create Asset Action questions using data from Asset Management
Data retrieved from BMC Asset Management can also be used wihthin Asset Actions.
Amazon Web Services Catalog
Submit as a Request in the Digital Workplace Client.
Enable Chatbot for a Request in the Catalog.
Automatically create the Request in Digital Workplace via Chatbot.
Search for submitted answers
Retrieve a Service Request based on question response.
Remove services from My Stuff
Remove unwanted services from the My Stuff tab.
Export and import Translated Services
Quickly localize a service by exporting and re-importing again.
View and edit imported Workflow
View Workflow Relationship
We now provide an xarchive binary file which you can open in the re-branding tool and create an IPA mobile application. You must sign this file using the rebranding tool and your digital cert from Apple.
For version details of Remedy ITSM Remedy AR System Atrium Orchestrator HR Case ManagementClient ManagementAtrium CMDBCloud Lifecycle Mgmt please refer to the Digital Workplace Basic and Advanced Compatibility Matrix for further details.
For a comprehensive summary of all enhancements please refer to our documentation.
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