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BMC Digital Workplace 18.02 is now available. In this release, we’re introducing new features which continue to focus on improving end user experience and Integration Services.

 

We no longer use the 3.x format for versioning. 18.02 signifies February 2018

*With the exception of the healthcheck, all of these features are available with BMC Digital Workplace Advanced only*

 

My Stuff Actions

 

Submit an Asset Request from the Catalog.

 

Launch a Request on closure or from an existing Service which you are following.

 

 

Select workflow to be associated with an Action.

 

 

Add or remove Service Actions.

 

BMC Chatbot Integration

 

Request a Service using Skype for Business, BMC Chatbot Client, Text message or Slack !

 

 

Integration Service Support

 

Create your own connector using BMC Integration Services or choose from any of the available connectors.

 

 

In this example we're using the Jira Connector to create a new issue.

 

 

Multi-language

 

We can now also localize Catalog Services.

 

Activate localization by using the toggle button.

 

Choose the language and you are ready to localize !

 

 

Connector Instances

 

Configure multiple instances of a Connector.

 

In this example we're connected to three different ITSM systems !

 

 

Enhanced Request Report

 

Learn more about your Service Requests.

 

 

Enhanced Health Check

 

Additional checks for notification, SMTP and log level.

 

 

Compatibility

 

For version details of Remedy ITSM  Remedy AR System  Atrium Orchestrator  HR Case Management  Client Management  Atrium CMDB  Cloud Lifecycle Mgmt please refer to the Digital Workplace Basic and Advanced Compatability Matrix for further details.

 

 

Next Steps

 

For a comprehensive summary of all enhancements please refer to our documentation here. To learn how to build your own connectors using BMC Integration Services please refer to the following Blog.

 

Integration Service: Getting started with writing your own connectors

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