In this release, we’re introducing new features focused on improving the end user experience and catalog capabilities.



Digital Workplace Basic


  • Favorites


Quickly add or remove a Service from the "Your Favorites" Section.


*Also available for Digital Workplace Advanced


Digital Workplace Advanced


User Experience Highlights



  • Prepopulated Cart Responses


Cart will prepopulate questions based on previous responses.


Cart responses are now saved in the event this window is closed or interuppted.


  • Cancel or Request Again


Native DWP Catalog Service Requests can be cancelled or requested again.



  • Cart Description


Label cart items with the same description.



  • Actions & Triggers


Automatically prefill a question based on an Answer or Open Questionaire Action.


Use the new expression builder to trigger actions.


Administration Highlights


  • Copy or Rename Workflow


Workflows can now be renamed or copied.

  • Additional Context


Write an expression to reference a custom property from an output of an activity.


  • Overwrite Profiles


Choose whether to keep or discard a profile on reimport.




  • Custom Labels


Create a free label type.

  • Availability


Make a Service unrequestable in the Universal Client.


  • Routing of Custom Approvals


Approvals are now more flexible with additional fields.

Mapped fields are available for use with an Approval Rule.



  • AD Connector Enhancements

Leverage the Active Directory Connector to do the following:


  1. Find a Computer.
  2. Update a User or Computer Attributes.
  3. Add or remove a Computer to a Group.
  4. Check whether a Computer belongs to a Group.




For version details of Remedy ITSM  Remedy AR System  Atrium Orchestrator  HR Case Management  Client Management  Atrium CMDB  Cloud Lifecycle Mgmt please refer to the Digital Workplace Basic and Advanced Compatability Matrix for further details.


Next Steps


For a comprehensive summary of all enhancements please refer to our documentation here.

Please comment with your favorite feature.