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In this release, we’re introducing new features focused on improving the end user experience and catalog capabilities.

 

 

Digital Workplace Basic

 

  • Favorites

 

Quickly add or remove a Service from the "Your Favorites" Section.

 

*Also available for Digital Workplace Advanced

 

Digital Workplace Advanced

 

User Experience Highlights

 

 

  • Prepopulated Cart Responses

 

Cart will prepopulate questions based on previous responses.

 

Cart responses are now saved in the event this window is closed or interuppted.

 

  • Cancel or Request Again

 

Native DWP Catalog Service Requests can be cancelled or requested again.

 

 

  • Cart Description

 

Label cart items with the same description.

 

 

  • Actions & Triggers

 

Automatically prefill a question based on an Answer or Open Questionaire Action.

ActionsQuestion.PNG

Use the new expression builder to trigger actions.

 

Administration Highlights

 

  • Copy or Rename Workflow

 

Workflows can now be renamed or copied.

  • Additional Context

 

Write an expression to reference a custom property from an output of an activity.

 

  • Overwrite Profiles

 

Choose whether to keep or discard a profile on reimport.

 

Profile.png

 

  • Custom Labels

 

Create a free label type.

  • Availability

 

Make a Service unrequestable in the Universal Client.

 

  • Routing of Custom Approvals

 

Approvals are now more flexible with additional fields.

Mapped fields are available for use with an Approval Rule.

 

 

  • AD Connector Enhancements

Leverage the Active Directory Connector to do the following:

 

  1. Find a Computer.
  2. Update a User or Computer Attributes.
  3. Add or remove a Computer to a Group.
  4. Check whether a Computer belongs to a Group.

 

Compatibility

 

For version details of Remedy ITSM  Remedy AR System  TrueSight Orchestration  HR Case Management  Client Management  CMDB  Cloud Lifecycle Mgmt please refer to the Digital Workplace Basic and Advanced Compatability Matrix for further details.

 

Next Steps

 

For a comprehensive summary of all enhancements please refer to our documentation here.

Please comment with your favorite feature.