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BMC Digital Workplace is better than ever! We listened to your feedback and are excited to introduce powerful new features focused on quality and simplifying your user experience.

 

 

Approvals

 

 

Password Protection

 

Configure Approvals to require a password.

 

 

Display Types

 

Choose the type of Approvals you would like to be displayed.

 

 

On Hold

 

Hide the "On Hold" button for Approvals.

 

 

 

Remedy Connector Enhancements

 

Identifiers

 

Create Workflow with Identifiers and output the result to another activity. In this example I'm mapping the Work Order, Incident and Change Request ID's to the description field of a Work Order.

 

Once the service has been submitted from Digital Workplace the values are visible within the Work Order.

 

 

Get Entry by Query

 

Retrieve data from AR System forms based on query and use the output for another activity.

Once the service has been submitted the output is visible as an "In App" notification activity in the Digital Workplace Catalog.

 

Process Error Handling

 

Catch errors with Boundary Events within the scope of an activity on which it is defined.

 

 

Device Persistence Cache

 

After initial authentication you will not be prompted to login again unless for certain unforeseen actions such as application update or crash.

 

Entitlements

 

More flexibility for Virtual Marketplace entitlement.

 

Choose entitlement criteria from ITSM foundation Data or Custom Groups.

 

iOS Application Deployment

 

Automatically execute a command by selecting a device which is associated with your user profile in BMC Client Management. For example, install an iOS Application. Once the software has been provisioned the Request will change from "In Progress" to a "Closed" state.

 

 

Compatibility Details

 

Please refer to the Digital Workplace Basic and Advanced Compatability Matrix for further details.

 

 

Next Steps

 

  • Read everything you need to know about BMC Digital Workplace Basic and Advanced.
  • For a comprehensive summary of all enhancements please refer to the following documentation.

 

BMC Digital Workplace Basic

BMC Digital Workplace Advanced

 

 

Remedy ITSM Cloud Lifecycle Mgmt Client Management