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We are excited to announce many new enhancements to support a richer more engaging service catalog with MyIT and MyIT Service Broker. In this latest release, we are introducing new capabilities for enhancing your service catalog even more. Dynamic content helps boost engagement.

 

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Broadcasts, Location & Service Health are not available in MyIT Self Service

**Only Available with Digital Workplace OnDemand, Service Broker OnDemand 3.3.01 and DWP 3.3.02

 

    

 

User Experience Highlights

 

 

 

Catalog Starter Kit

 

If you're using MyIT for the first time you'll be treated to a selection of sample Service Requests

 

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Banner Management

 

Create promotional Banners to display in the Catalog

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Triggers actions or launch External URL's by tapping or clicking on a Banner

 

Banners are available in multiple sizes

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Profile Enrichment

 

Digital Workplace OnDemand now offers profiles which can include multiple images, videos, ratings and reviews

 

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Search Approvals based on String or Type

 

Quickly filter or search for Approvals

 

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Shopping Cart

 

The Shopping Cart is now available for MyIT Digital Workplace On Demand

 

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Surveys

 

Users can now rate their experience using Surveys which are presented on both the Universal Client and Device (SRM & HRCM only)

 

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Administration/Architectural Highlights

 

Questionnaire Library

 

Create your own Questionnaire Library within MyIT Service Broker

 

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New Workflow Designer

 

Use the same Workflow Designer as the Innovation Suite

 

 

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Query Remedy forms

 

Configure Service Broker to retrieve data from Remedy forms

 

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Delete or Preview Workflow

 

Quickly Delete or Preview Workflow

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Check Service Broker Process Status

 

More control & view of Service Broker Services

 

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Import Categories

 

Import and Map External Categories

 

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MyIT Superbox Customization

 

Quickly customize the Superbox with your own text

 

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Save the new text and it becomes available in both the MyIT Universal Client and Device

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Universal Client Rebranding Tool

 

Upload a new Company Logo & change the Background Image

 

Change common background and text coloring or add additional CSS styling

 

Change the navigation color & logo

 

Click to download the compiled the code and the new style becomes available once it's copied to the MyIT Server

 

 

 

iOS Rebranding Tool

 

Style the MyIT iOS application and hard-code with the MyIT Server name/port

 

 

Once resigned & deployed, the changes are reflected on the Device.

 

    

 

 

 

MyIT User Report

 

 

Run a Report to check user activity

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MyIT Health Check Report

 

Kick off the MyIT Health Check utility using a Batch file

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MyIT Diagnostics now checks BMC Remedy Single Sign-On

 

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MyIT Service Broker Connectors

 

New Amazon EC2, BMC Client Management, Office 365, Jira and Microsoft Azure Connectors

 

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Compatibility Details

 

This release is also compatible with Remedy ITSM 8.1 SP1 +, TrueSight 8.6 +,BMC Client Management 12.0, HRCM 4.7 & BMC Atrium Orchestrator 20.16.02 +

 

Next Steps

 

  • Read everything you need to know about MyIT & MyIT Service Broker
  • For a comprehensive summary of all MyIT & MyIT Service Broker enhancements please refer to the following documentation

 

BMC MyIT Service Broker 3.3 Enhancements

BMC MyIT 3.3 Enhancements