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MyIT & MyIT Service Broker 3.2 is available. This release is also compatible with Remedy ITSM 8.0 and later & TrueSight 8.6, 9.0, 10.0 & 10.1.

 

 

 

Feature Highlights

 

  • Quickly find what you're looking for with our new Navigation Bar
  • Upload Custom Icons to your Requests
  • New Device style and Notification Alerts
  • Receive Bell Notification with Service Request Comments
  • Review Knowledge Articles and provide Feedback or Comments
  • Map HRCM Requests to Appointments
  • Cancelling a HRCM Appointment also Cancels the associated HRCM Request
  • Support for High Availability to include the AlwaysOn feature.
  • Check MyIT Health Status using our new Web Utility
  • Run MyIT Diagnostics for an in-depth Tech Status
  • MyIT Service Broker Style & Quantity Enhancements
  • Impersonate with MyIT Service Broker Integration
  • Export & Import Services into MyIT Service Broker
  • MyIT Service Broker CMDB Integration
  • Cross Launch to External Systems
  • New MyIT Service BrokerConnectors

 

 

MyIT Enhancements

 

Universal Client Design

 

New look and feel for the Universal Client.

MyITUI.PNG

 

Choose your own custom icons for Service Requests.

Select Icon.PNG

 

 

Before After Icons.PNG

Share deep links to Categories.

 

ShareCaregories.png

 

Device Design

 

Restyled Device with easier navigation.

 

New Login Background.PNG

 

AndroidiOSNewsFeed.PNG

 

Condensed Navigation.PNG

 

Restyled Catalog & new Alert banners.

DeviceStyleCatalog.pngDeviceAlertBanner.png

 

Bell Notification

 

If a Service Request has been updated you'll see a new Bell notification in the Client.

 

SRD Bell.PNG

 

Knowledge Article Enhancements

 

Quickly flag a KA in MyIT and send the feedback to BMC Remedy Knowledge Management.

 

FlagKA.png

 

KAITSM.png

 

MyIT KA Comments are reflected in BMC Remedy Knowledge Management.

KAComment.PNG

 

KAITSMComment.PNG

 

Check out the most popular HR Articles or Solutions in MyIT.

 

MostViewedHR.PNG

 

Map HRCM Requests to Appointments

 

You can now map HR as well as SRM Requests to Appointments.

SRMorHRCM.PNG

Just like a Service Request, if you cancel an Appointment it also cancels the associated HRCM Request within BMC HR Case Management.

MyITHRCMAppoint.PNG

HRCM.PNG

 

MyIT Health Check Utility

 

For a quick Health check just add "healthcheck" to the end of your URL as shown below.

MyITHealthcheck.png

 

MyIT Diagnostic Utility

 

Save time on root cause analysis by running MyIT Deep Dive diagnostics

 

MyITDiagCheck.PNG

 

MyIT Service Broker Enhancements

 

MyIT Service Broker Integration Style

 

New look and feel for MyIT Service Broker Requests.

RestyleSB.png

 

Pick and choose your own items within a Bundle.

OptionalBundle.PNG

 

Impersonation

 

Provide the ability for someone like an administrator to impersonate another user.

MyITSBImpersonate.PNG

 

Experience logging into another users profile and submitting Services on their behalf.

MyITSBImpersonateView.PNG

 

 

Quantity

 

Choose the number of Service Broker Requests you want to submit.

 

SBChooseQuantity.PNG

 

Once submitted view the quantity from "My Activity".

 

SBQuantityFinal.PNG

 

Import & Export Services

 

Import multiple Services retaining workflow and questions.

ExportImport.PNG

 

CMDB Integration

 

Associate natively created MyIT SB Services to your Service Model.

CMDB Integration.png

Link-out Functionality

 

Cross launch to external systems.

 

SB LaunchExternal.png

 

 

Connectors

 

Leverage even more Applications or Services.

SB Connectors.PNG

 

Next Steps

 

  • Read everything you need to know about MyIT & MyIT Service Broker online.
  • Download and enjoy !

 

For a comprehensive summary of all MyIT & MyIT Service Broker enhancements please refer to the documentation links below:

 

MyIT

MyIT Service Broker

 

To listen to Product Management provide an overview please check out the video below !