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MyIT 3.1 is available !

 

This release is also compatible with Remedy ITSM 7.6.04 SP2 and later & TrueSight 8.6, 9.0, 10.0 & 10.1. You can now upgrade directly from several releases (2.5, 2.6 & 3.0).

 

 

 

 

Feature Highlights

 

  • Use BMC MyIT to open HR cases and search HR knowledge articles (available since 3.0 SP1)
  • Upgrade an existing BMC MyIT server and integrate it with BMC HR Case Management.
  • MyIT Service Broker integration enhancements
  • Browse through Categories (available since 3.0 SP1)
  • Add Knowledge articles to a section
  • Be selective with your search results and preview knowledge articles
  • Share Deep link Service Requests, Knowledge Articles, Catalog sections and Service Broker profiles
  • Quickly view comments or updates using Deep link email notification
  • Open AIF in new window is optional
  • MyIT Appointments can now generate Service Requests or Incidents
  • If your installation/upgrade failed, you can now correct the error and rerun the installer

 

 

 

HR Case Management

HR Case ManagementUC.PNGHR Case Management.PNG

 

 

 

MyIT Service Broker

ImagesVideo.PNG DEMMyIT.PNG

 

SBTotalCost.PNGSBViewallServices.PNG

 

 

Categories

CatBrowse.PNGFilterSearch.PNG

 

 

Knowledge Catalog section

Choose KA.PNGRKM Bucket.PNG

 

Advanced Search & Preview

MyITSearch.PNG RKM Preview.PNG

 

Deep link Share

MyITShare1.PNG MyITShare2.PNG MyITSearch3.PNG

 

Deep link email notification

 

DeeplinkEmails.PNG

DeeplinkAppoint.PNG

 

 

Configure Service Request appointment

INCSR.PNG

 

AIF iFrame

 

AIF.PNGUCAIFFalse.PNG UCAIFTrue.PNG

 

Installer

 

Installerbackup.PNGInstallFailExample.PNGReinstall.PNG

 

 

A comprehensive summary of all MyIT & MyIT Service Broker integration enhancements is available here

 

Next Steps

 

  • Read everything you need to know about it here
  • Download MyIT & enjoy !