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MyIT 2.6 is GA and available for download.


This release is also compatible with BMC Helix Remedyforce and Remedy ITSM 7.6.04 SP2 and later. TrueSight Operations Mgmt The specified item was not found. 8.6 & 9.0

 

Feature Highlights

 

Check our new enhancements in more detail on BMC Docs. If you're unable to upgrade or install at the moment, here's a quick preview:

 

  • Handle more updates directly on your Timeline
  • View more detail in your Requests and Approvals
  • Keep up to date with interactive & informative notification
  • Comment, add videos & attachments or evaluate Knowledge Articles
  • Launch Virtual Agent (Chat) from MyIT
  • Use Remedyforce Approvals
  • Native leverage of AppZone in Remedyforce MyIT
  • Performance enhancements with our new Social Event Manager plugin
  • Host private ITSM instances sharing MyIT  (Multitenancy)

 

See below screenshots of some of the changes....

 

Timeline

MyIT Comments.PNG

 

SRDetails.PNG

SRPriority.png

MyApproval.png

 

Notifications

Notifications.png

 

Knowledge Articles

Social Event Manager.PNG

KACommentAttach.png

The new IT.PNG

 

Virtual Agent

Virtual Agent.png

 

Remedyforce Approvals & Appzone

RemedyForceAppzone.PNG

 

ApprovalsRF.PNG

 

Architecture

 

  1. We have replaced Virgo with Smart IT/MyIT Tomcat for the MyIT Admin Console so you can quickly switch between the Universal Client and Admin Console in one browser session.
  2. Social Events that show up on Timeline and update feed will no longer be sent to social using CAI. The new SocialEventManager.jar plugin will be used as opposed to the socialcloud.jar

 

Next Steps

 

  • Read our 2.6 documentation here
  • Download MyIT from our EPD site and enjoy !

MyIT2.6 Installer.PNG


Any insight as to how this release might help your business is welcome !