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MC MyIT continues the revolution in bringing self-service benefits to IT that business users want to use with the introduction of the MyIT OnDemand SaaS option for IT and five non-English languages for end users.

 

The same features and benefits of MyIT are now available as an optional add-on to Remedy OnDemand SaaS IT Service Management.  MyIT OnDemand assists Remedy OnDemand customers significantly improve the end user self-service experience, resulting in greater business user adoption of self-service and reducing the repetitive workload of IT staff – saving time for all. MyIT OnDemand is in the same environment with Remedy OnDemand, sharing the service attributes of security, high-availability and support services.  MyIT OnDemand can be included in available Disaster Recovery services for Remedy OnDemand. Visit MyIT and Remedy OnDemand to learn more about the advantages bring to SaaS IT Service Management.

 

MyIT OnDemand is fully compatible with BMC MDM and BMC MDM OnDemand, including Application Management and Secure Content Locker.

 

For your non-English speaking users, MyIT and MyIT OnDemand now support easy end user selection of display languages.  All available languages are supported concurrently across your enterprise-wide use of MyIT.  Currently supported end user languages include:

  • French
  • German
  • Italian
  • Spanish
  • Simplified Chinese
  • English

MyIT has only just arrived and already access is expanding to broader populations of business users. Look for more to come.