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Hello, Currently there is no Reopen functionality for native Service Broker requests. It is only available for services created by importing SRDs from SRM into Service Broker. I think it would…
Hi, There is OOTB functionality on remedy surveys , which two buttons were used to "Close" the request/backend ticket or "Reopen" the request/backend ticket. In DWP surveys these buttons dont…
Reopen button after a request is completed in Requester view can be hide/disable
Hi, today I had an Alert Notification in the BMC support area that alerted me to a scheduled maintenance window and a service interruption. Then it occurred to me again that I had always missed…
How this topic is important: Our company is currently going to a more BYOD and Mobile stand point. With our upgrade to Remedy 9.0 we are rebranding the Smart IT mobile app. Description of…
Hi, I think it is good option to bring back the vizualizer (or something similar) from SRM into MyIT/SmartIT which can allow users to see the approval/process steps in a diagram. This was…