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Hi Avishek, can you please clarify to me what you mean by reconfiguring the locale navigation and from where you did it? I am facing the same issue of not showing "browse categories" button at…
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We just installed Smart-IT for Remedy on our test system and it seems to be working just fine. Our iPhone mobile apps tests look great but the Android mobile app crashes 100% when you select the… Show more
Hotfix available from support to update SmartIT 1.6 to work with Android Oreo so that selecting "console" doesn't crash the app.
In current MyIT version you can see approval "Details" only for requests and change requests. It is confirmed by BMC support and R&D. It should be available for all types of approvals (knowledge,…
With more services being added to our catalog, using the category and carousel, with 8 or 16 items displayed, the home page is very busy and it's visually distracting. In order to make the page…
In line with providing a justification when a request is reopened, we need the ability to provide a justification when a user wishes to cancel a request. the justification should be put into a…
Would like the ability for users to modify activity after it has been added to MyIT/SmartIT. If any clarifying information needs to be added to an activity, the user must create a new entry.
I am new to BMC Remedy 9. Wondering what is the logic behind the 'Most Common IT Requests' in MyIT. We are categorizing the service requests by requests for individuals and requests for applications… Show more
Thank you! Appreciate your help!
Hello Experts, I am trying to install 18.02 DWP Catalog. I have reached to the step where we need to create Tenant with the help of post_install.sh. I was able to successfully create schema and… Show more
(to Hi Shreya, I am not sure if you can delete created tenant, but you can delete tenant table and recreate it.
Hi Team, In Service broker we have the capability to create lookup (lookup drop down) field . Basically that look up goes in ITSM fetches values and show as drop down in Service broker. However…
Make it posible to declare array type variables in Service Broker and extend functionality of Remedy Connector and Questionaires to use these. Without arrays Multi Instance Loop cant be used and…
John Gallagher
Sanket Mhatre
Sidhdesh Punaskar
Pascal Junker
Tamara Ehmoser
Christoph Klapetke
Vaibhav Wadekar
Meyananth Kuppusamy Chellamuthu
Akshay Patwa
Ash Hall