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While looking into RSSO and DWP Basic, I ran across a comment on a BMC docs page that mentioned MyIT Super Admin permissions. I hadn't noticed that in the docs anywhere before and what I found since… Show more
Service Requests in all status at and after 'Waiting Approval' should display approval history, with date/time information and who effectively approve it.
When an Approver rejects a Request in MyIT, the rejection comments should be visible in Work Info so the end user knows the reason for the rejection. associated BMC Case - ISS04367610
I am attempting to utilize the Send HTTP Request to consume the Incident creation REST call within ITSM 18.05 as a POC, as I will need to utilize Send HTTP Request to another system in the near… Show more
When support users create and edit articles in Smart IT, they format the knowledge articles according to the view that they see. But this formatting is not carried over to the end user in Digital…
Hi Experts, I am working on the implementation where I need to integrate my DWP_Advanced 19.05 with DWP_Catalog 18.05 to enable services from DWP Catalog in DWP Advanced (MyIT). While… Show more
Just I want to know if dwp 19.02 support the approval on custom form.
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Currently in Digital Workplace version 18.08: In a knowledge article, at the bottom when we ask the user if the resource was useful or not (Yes/No buttons), they only get acknowledge that we have…