Digital Workplace / MyITin Products
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Hello, Currently there is no Reopen functionality for native Service Broker requests. It is only available for services created by importing SRDs from SRM into Service Broker. I think it would…
Hi, There is OOTB functionality on remedy surveys , which two buttons were used to "Close" the request/backend ticket or "Reopen" the request/backend ticket. In DWP surveys these buttons dont…
Reopen button after a request is completed in Requester view can be hide/disable
in Hi, today I had an Alert Notification in the BMC support area that alerted me to a scheduled maintenance window and a service interruption. Then it occurred to me again that I had always missed…
How this topic is important: Our company is currently going to a more BYOD and Mobile stand point. With our upgrade to Remedy 9.0 we are rebranding the Smart IT mobile app. Description of…
Hi, I think it is good option to bring back the vizualizer (or something similar) from SRM into MyIT/SmartIT which can allow users to see the approval/process steps in a diagram. This was…
Yes they have access to the request in SRM:Request form, they can see it fine when the launch from SRM and click details, just when we try doing it via this action no matter who does it gets that…
Hi everyone, does anyone know, where to change the mail address, which is used by the DWP catalog workflow action "Send Email"? OOTB the mail address which is used is… Show more
Hi Jerker, I tested this today and it works perfectly. Thank you very much again, this solves so many problems at once!
John Gallagher
Sanket Mhatre
Pascal Junker
Christoph Klapetke
Vaibhav Wadekar
Tamara Ehmoser
Sidhdesh Punaskar
Marek Ceizel
Adrian Grancea
Meyananth Kuppusamy Chellamuthu