• Decommission server - CLM 4.6.07

    score10
    New
    2 votes
    If single service has multiple server and want to decommission one server. We have SOI decommission APi and can be done from Cloud End User Portal as well, same functionality/APi needed to decommission serv
    Geetanjali Dalvi
    last modified by Geetanjali Dalvi
  • Triggering BSA cache manually as and when it requires.

    score60
    Product Team Review
    12 votes
    CLM always requires few of the artifacts and new resources to available in the cache for smooth processing. For example: New Datastores added in the vCenter, MAC address added into BSA console etc.   All of thes...
    Abhishek Rai
    last modified by Abhishek Rai
  • Top Viewed Knowledge Articles for BMC Cloud Lifecycle Management

    Below are the most popular public Knowledge Articles (most viewed) by customers in the last December 2019.  This document will be updated.   Article # Title 000096661 CLM: Troubleshooting "ARWARN [9505] AR S...
    Herman Yudi
    last modified by Herman Yudi
  • CLM: auto decommission is not triggered at a specified decommission date

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Cloud Lifecycle Management COMPONENT: Cloud Lifecycle M...
    Knowledge Admin
    last modified by Knowledge Admin
  • CLM Option for choosing Operating System (BareMetal Provisioning)

    score105
    Product Team Review
    21 votes
    Hello,   it is currently possible to create a CLM Option for choosing the Virtual Guest Package. This is only usable for template-based provisioning, but not for baremetal provisioning (PXE-Provisioning).  ...
    Konstantin Gober
    last modified by Konstantin Gober
  • CLM Request Details should be available in DWP/MyIT under My Activity

    score10
    Not Planned
    2 votes
    While trying to view any CLM requests in DWP/MyIT, it's not showing any request details. --- Create CLM service request from DWP or CLM portal and navigate to My Activity->Requests --- Try to view any CLM reques...
    William Chang
    last modified by William Chang
  • Option choice features

    score10
    Below Review Threshold
    2 votes
    We installed in production environment of a major finance group, the latest version of CLM platform (4.6.07.003). We configured the option choices as showed, for example, in the screenshot called “option_choice_...
    Maurizio Sarrocco
    last modified by Maurizio Sarrocco
  • Detailed information after adding new disks.

    score85
    New
    17 votes
    Once a new disk has been added to a server, the information shown in CLM is insufficient, making it virtually impossible to identify the existing disks on a server and knowing with certainty which each disk is. Expand...
    Ganix Iturribarria
    last modified by Ganix Iturribarria
  • CLM: "java.net.SocketException: Connection reset" when running service-migrate API

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Cloud Lifecycle Management COMPONENT: Cloud Lifecycle M...
    Knowledge Admin
    last modified by Knowledge Admin
  • MyIT - CLM integration should update the CLM request information with request number and more.

    score15
    Not Planned
    3 votes
    An request in MyIT shows Request number and some basic information as well as creates a link to open the initial request information. This does not happen with CLM requests which shows inconsistency to the end custome...
    Martin Nikowitsch
    last modified by Martin Nikowitsch
  • CLM: Account validation errors for AWS (Amazon Web Services) when modifying/updating the user account credentials or after submitting the SOI request

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Cloud Lifecycle Management COMPONENT: Cloud Lifecycle M...
    Knowledge Admin
    last modified by Knowledge Admin
  • CLM: Error occurred while provisioning the vApp [vAppName] using vApp Template [vApp template name]

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Cloud Lifecycle Management COMPONENT: Cloud Lifecycle M...
    Knowledge Admin
    last modified by Knowledge Admin
  • Automatically decommission services

    I have a use case where I need to automatically decommission specific CLM provisioned services after a set amount of days. Because the Tenant will still be active modifying the "Contract End Date" is not the solution ...
    William Thomas
    last modified by William Thomas
  • CLM: How to clean up invalid or obsolete Service Requests under Active Events of BMC Digital Workplace?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Cloud Lifecycle Management COMPONENT: Cloud Lifecycle M...
    Knowledge Admin
    last modified by Knowledge Admin
  • CLM: ERROR (219009): (BMC-CLMT-10300000) Error occurred while handling the request in the CSM provider

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Cloud Lifecycle Management COMPONENT: Cloud Lifecycle M...
    Knowledge Admin
    last modified by Knowledge Admin
  • CLM: Unable to register external ITSM Provider in the Cloud Administration Console.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Cloud Lifecycle Management COMPONENT: Cloud Lifecycle M...
    Knowledge Admin
    last modified by Knowledge Admin
  • CLM: How to use custom images for Requestable Offering in Service Catalog? - INCLUDES VIDEO

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Cloud Lifecycle Management COMPONENT: Cloud Lifecycle M...
    Knowledge Admin
    last modified by Knowledge Admin
  • CLM: Getting "Please selected a valid approver (ARERR 2291117)" error when trying to create Approver Mapping record

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Cloud Lifecycle Management COMPONENT: Cloud Lifecycle M...
    Knowledge Admin
    last modified by Knowledge Admin
  • Cloud Lifecycle Management Compatibility Certifications list and supported Java versions

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Cloud Lifecycle Management COMPONENT: Cloud Lifecycle M...
    Knowledge Admin
    last modified by Knowledge Admin
  • CLM: BSA Update Server Property (USP) Job returns a mis-leading return code

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Cloud Lifecycle Management COMPONENT: Cloud Lifecycle M...
    Knowledge Admin
    last modified by Knowledge Admin