Skip navigation
1 2 Previous Next

Client Management

28 Posts authored by: Serena Lambiase
Share This:

Check out their story here:


West Midlands Ambulance Service implemented BMC Helix Client Management with the goal of consolidating its mix of homegrown, manual, and vendor tools to more effectively manage and track its assets. BMC Helix Client Management deploys the proper software specific to the device and the user, ensures organizational and industry policy compliance, and keeps patches up to date until the device is retired.

As the COVID-19 pandemic took workers offsite and then returned them to the office, the solution has allowed WMAS the flexibility to accommodate both onsite and home-based workers, with critical security patching extended easily to remote locations when needed, accomplished in just one weekend.

BMC Helix Client Management’s comprehensive automation capabilities help ensure that both part-time workers and full-time employees can effectively manage the Trust’s growing number of technology assets without troublesome or time-consuming hand-offs. Importantly, the Trust has also been able to reduce its compliance risk by automating policy compliance and remediation for endpoint access.

West Midlands - BMC Software

Share This:

We designed 20.08 for you, with you

With 20.08 being released, we want to give back to all the Community Members who helped shape an exciting release.

whats new customer ideas 2008.JPG

Thanks to everyone who created and voted on these Ideas!

Be sure to visit top+recent ideas and vote or comment. Is your idea not listed? Add it!

Many thanks again to our beta participants (especially Dominik Kress, Steve Gibbs and Joerg Schellenberger) and the whole team who helps to bring more value to BMC Helix Client Management.


Release Overview & Key Enhancements

You can do a lot more with 20.08, especially in Web Console and Patch Management:

20.08 release overview video



whats new web 2008.JPGKey Web Console enhancements



whats new patch 2008.JPGExciting Patch Management enhancements


Anything you'd like to know more about? Make a comment below.

To see full description of each feature, check out the new product docs.

Share This:

Following the lead of the BMC Community, I want to send a special thanks to our top participants in the Client Management community for showing us the love every day!

Thank you for sharing your expertise and participating in our community.  Steve Gibbs Julien Devienne Dominik Kress Philipp Ernicke Fabien Carmagnolle Akash Vekhande Marvin Schumacher Alex Vargas Sameehan Joshi

BMCheart.JPG bcmtopparticipants.JPG

Share This:

We are very excited to announce the release of version 12.9 with new features and enhancements to existing features!


Some highlights of the release include:

  • The ability to record remote control sessions
  • The addition of inventory and direct actions to the web console
  • Enhancements to patch management, operational rules, and security settings


Check out the new documentation for all the details and videos on the new features.

Release notes and notices - Documentation for BMC Client Management 12.9 - BMC Documentation


Visit the epd site to download the latest version on your site or submit a support request to upgrade your BMC SaaS environment.

Share This:

Important notice for BMC Client Management customers using patch management

If you are using patch management, you will need to upgrade to BCM version 12.8, patch 3 in order to continue to receive new patches as of March 31, 2020.

Versions of BMC Client Management earlier than 12.8 patch 3 use the Ivanti Patch SDK 9.2 . The 9.2 version of Ivanti Patch SDK is not supported after 31 March 2020.

To ensure that the BMC Client Management patch management module continues to receive new patches, you must upgrade to BMC Client Management version 12.8, patch 3 or higher before 31 March 2020.

Versions of BMC Client Management earlier than 12.8, patch 3 will not receive new patches for the patch management module after 31 March 2020.…

Share This:

Want to provide input on new developments before we release them?

We are looking for partners and customers to be a part of our BMC Helix Client Management 12.9 beta.


Some areas that we plan to include in the beta program are:

Recording remote control sessions, enhancements to the web console, patch management, and operational rules.


We are looking for participants who can attend beta review calls, test new features, be active in our Communities group (ask questions, provide input, post issues), and complete the beta survey.


Ready to apply?  Get details here:

Share This:

IMPORTANT NOTE: The current releases of BMC Footprints and BMC Remedyforce are not compatible with BMC Client Management 12.8 patch 2, due to the introduction of the new BMC Client Management web start installer.

If you are using BMC Remedyforce with BMC Client Management on premises, you will want to wait to apply this patch until you have upgraded to Remedyforce Winter19, otherwise you will not be able to launch the BCM console from Remedyforce.

If you use BMC FootPrints with BMC Client Management, you must wait until the release of BMC FootPrints version 20.19.01 before upgrading to BMC Client Management 12.8 patch 2 in order to launch the BCM console from BMC FootPrints.



A new patch for BMC Client Management versions 12.8, 12.7, and 12.6 is available. The patch introduces a replacement for Java Web Start. Download the latest patch release from the Products tab of BMC EPD on the BMC Support Central website.


For more information, please refer to the release notes:

BCM version 12.8:

BCM version 12.7:

BCM version 12.6:

Share This:

Background: Oracle has recently announced changes to the licensing policy and release cadence of Java software. How do these licensing changes affect the BMC products that use Java Standard Edition (SE)?  


For more information about the announcements related to Oracle Java licensing policy and release cadence, see the following articles:



Oracle Java Licensing Changes

Oracle recently announced a major change to their licensing policy and release cadence for Java SE (Standard Edition including both JDK and JRE).

Traditionally Oracle Java SE technologies (commonly referred as Java 6, Java 7, Java 8 etc) were available for production deployments without need for any licensing or support arrangements with Oracle (BCL licensing). Also, public updates to Java ensured that periodically Customers would be able to upgrade Java to a secured and updated version.

Oracle has moved Java SE to a Long-Term-Support (LTS) release model beginning with Java 11 ("18.9 LTS"). This Oracle JDK 11 (and higher versions in future) will be available to Oracle Customers under commercial support contracts (Long-Term-Support) for production deployments. Enterprises that prefer stability, so that they can run multiple large applications on a single shared Java release, can use the current long-term support release. Commercial support (Long-Term-Support) will be available for 5 years (+ 3 years extended support) after an LTS release and include periodic updates which may include security and performance fixes. Also, Enterprises can plan ahead to migrate from one long-term support release to the next, every three years.

Oracle has stated that customers can remain on the non-LTS release that is publicly available for 6 months; however, after 6 months the customers must upgrade to the latest release. Oracle will no longer provide public updates or security vulnerability updates for earlier releases. Customers who require more stability and cannot align to an upgrade cadence after every 6 months, can use the Commercial Premier Support that provides security vulnerability upgrades for earlier releases. Commercial Premier Support will be available for 5 years after an LTS release.

Use of Java within BMC Client Management

BMC Client Management currently includes Oracle Java (JRE) for some server processes and the Administration Console.

To minimize impact of this Oracle licensing change to Client Management Customers, the application now includes support for open-source builds of the Java Development Kit, an implementation of the Java SE Platform under the GNU General Public License – commonly referred as Open JDK builds.

This support for Open JDK in BMC Client Management is effective with patches and versions provided from the January 2019 releases.

Open JDK is open source and production ready alternative (11.0.1 onwards) for Oracle JDK. Similar to getting Oracle Java SE binaries for free in the past, Customers can simply continue doing so with OpenJDK builds available at

This open source distribution OpenJDK has releases scheduled every 6 months. Customers must upgrade Open JDK to the latest release every 6 months since Open JDK will no longer provide public updates for prior Open JDK releases (including security vulnerability updates).

BMC Client Management will ensure compatibility with latest Java versions by providing hotfixes. BMC will develop and deliver a replacement for Java Web Start, which will provide the same user experience for customers.

SaaS environments like Helix Client Management and Remedyforce Client Management will be updated by BMC Cloud Operations through planned maintenance updates. BMC will provide an update on how these changes will impact BMC products as soon as the update is available.


Important: Because OpenJDK is not supported on a 32-bit operating system, BCM Client Management can no longer be supported on a 32-bit master server.

Frequently Asked Questions

Question: Traditionally Open JDK lacked some features present in Oracle JDK. Will lack of these features/capability impact my BMC Client Management application?

Answer: Along with change in licensing and releases, Oracle also committed to make Open JDK and Oracle JDK ‘Functionally identical and interchangeable’ starting Java 11 (Reference - Same reference page also list small number of differences in these JDK builds that are continued even with Java 11.

Based on this assurance from Oracle and our lab test results, we have not seen any functional or performance impact when using Open JDK 11 for BMC Client Management deployment.


Question: There is no reference to support for Java 9 or Java 10 here? Can you clarify if these are supported for BMC Client Management deployments?

Answer: Java 9 or Java 10 are not supported for any version of BMC Client Management. These versions followed 6 month release cadence and are now superseded by Java 11.


Question: Can I continue to use Java 8 when using BMC Client Management? Why should I upgrade to a new Java version?

Answer: BMC Client Management will allow backward compatibility for applications running on Java 8. However also note that Oracle has announced end of public updates for Java SE 8 beginning January 2019 for Commercial Users. Only customers with Premier Support from Oracle will get updates to Java SE 8 from Oracle. For others, continued use of Java 8 beyond January 2019 may leave your system open for security vulnerabilities or performance issues among other things. More details here -


KnowledgeArticle - BMC

Share This:

Happy Holidays! Here is a little gift for you.

We have released BMC Client Management version 12.8 with all kinds of new and enhanced goodies inside.



Before upgrading, be sure to check the value of the parameter RemoveOldPackages located in data/Vision64Databse.ini file to ensure it is set to false in order to retain your existing custom packages.


Highlights of the release include:

  • New remote control on request capability to provide remote control for users without the BCM agent installed.
  • New Security checklist to help customers ensure they have enabled the security levels they want
  • Enhancements to operational rules, patch management, centralized credentials
  • FIPS-140-2 support for Federal government customers
  • and more!

Get all the details here 12.8 enhancements - Documentation for BMC Client Management 12.8 - BMC Documentation

Share This:

We have released new patches for BMC Client Management versions 12.7, 12.6, and 12.5, which introduce Enhanced Security, a new secure mode for reinforcing the security of communications between BCM agents. The patches also provide a number of fixes for known defects.

See the following pages for more information:

Share This:

Hello BMC Client Management community!


I wanted to make you aware that we have replaced this package posted in the Patches tab because it was the full installer instead of just the patch file.

BMC Client Management Windows (x64) Master Patch ( .


Thank you for your patience as we uploaded the correct file.

Share This:

We are changing some support dates for certain versions that will be an exception to the general BMC support policy.


Due to the obsolescence of some 3rd party components included in these versions, we are making the following changes:

  • BCM v12.5 will enter Limited Support status on December 31, 2018, because after this date, BMC is not able to provide patch management content updates for this version
  • BCM v12.1 and v12.5 end of version support will be aligned to v12.0. Limited support for these versions will therefore end on September 23, 2019


Please visit the Supported Versions of BMC Client Management page for details on BMC Client Management version support dates.


What is Limited Support?When a Product release enters Limited Support:

  • New enhancements will not be made to the version or release.
  • Customer Support will direct customers to existing fixes, patches, or workarounds applicable to the reported case.
  • BMC Software will develop new hot fixes for problems of high technical impact or business exposure for customers. With customer input, BMC Software will determine the degree of impact and exposure and the consequent activities.
  • Customer Support will direct customers to upgrade to a more current version, release, or service pack of the product.
  • The Patch Knowledge Base will not be updated anymore
  • The Software Catalog will not be updated anymore
  • The Security Product Knowledge Base will not be updated anymore


Upgrading BMC Client Management

We strongly recommend that you upgrade if you are on any previous versions of BMC Client Management 11.x, 12.0, 12.1, or 12.5. For details about the upgrade procedure, see the Upgrading BMC Client Management page.


Getting assistance

If you have any questions about the support update, please visit BMC Support Central, contact BMC Software Customer Support at  800 537 1813 (United States or Canada) or call your local support center.

Share This:

Important Notice for Client Management customers using software catalog feature of the compliance module


A new software catalog from Flexera has been implemented in the BMC Client Management 12.7 release. The Flexera Application Recognition library replaces the previous catalog. The Flexera Application Recognition library provides a normalized software catalog with standard naming conventions used to identify software publishers and titles. This new software catalog knowledgebase includes software content for Windows, Mac OS, and Linux applications.


Call to action for customers

To continue to receive updates to the software catalog knowledgebase, customers need to upgrade to version 12.7 or apply a hotfix for versions 12.1, 12.5 and 12.6. All files are available at


BMC encourages customers relying on Client Management’s software catalog capabilities to upgrade or apply the cumulative hotfix at their earliest convenience.


Reason for the change

The last software catalog update was released on January 2, 2018 and will be available until March 31, 2018. While the existing software catalog detection will continue to function, it will do so without access to new software catalog titles released after January 2, 2018. 


If the hotfix or upgrade is not applied, customers will no longer receive updates to the software catalog knowledge.

Share This:

The Numara Support site ( is being replaced with a new site. The new site ( is integrated into BMC Single-Sign-On, and will provide a better customer experience.


You can now access your Product Licenses and Product downloads at


If you have not already done so, register with BMC Support Central (  to get your credentials.


No action is required if you are already registered.

Share This:

Happy New Year, BCM Community!  We are starting off 2018 with some new vulnerabilities to manage.


Meltdown and Spectre exploit hardware vulnerabilities in Intel processors since 1995.


January 10, 2018 update: Microsoft has resumed updating the majority of AMD devices with the Windows operating system security update to help protect against the chipset vulnerabilities known as Spectre and Meltdown.. See details here:



The good news!

BCM's patch knowledge base includes the Microsoft software patches against Meltdown.


What to do?

You can use BCM patch management to apply these patches to your affected Microsoft devices with Intel processors.


You can use BCM software deployment to apply patches for Mac:


You can get more details here:

Stay tuned for updates.


We will continue to update BCM as quickly as possible to help you manage these vulnerabilities.

Filter Blog

By date:
By tag: