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Client Management

1 Post authored by: Rajendra Kathole Employee
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Hi Everyone,


Welcome to our new BMC Client Management (BCM) Blog for the month of August 2020. In this blog, we will provide detailed information about Patch Management. Below are the topics which we are going to cover:


  • What is Patch Management and what we can do with it?
  • Prerequisites of Patch Management
  • How the patch management works
  • Viewing the progress using the Reports


What is Patch Management and what we can do with it:


Patch Management is one of the most favorite modules of BMC Client Management for every BCM Customer. WIth Patch management, it provides an easy way to manage, update, and download all of the patches for Microsoft operating systems, and selected third-party applications, such as Firefox, 7Zip, and others which can be installed across the network for staying up-to-date.

In BCM Patch Management, Target/Client never requests for the patches. The BCM Administrator will have full control to deploy which patches and when to deploy them.

Patch Management allows you to:

  • Identify which target devices need to be patched or contains a vulnerability
  • Create a remote deployment of patches automatically or manually when required or at scheduled times
  • Monitoring the deployment process and viewing the results using reports.

Prerequisites of Patch Management which need to be followed:

A) A valid BCM Patch Management License

  • To be able to keep your patch knowledge base up to date and able to download the newer patches




B) A device (Patch Manager) which has internet access

        This device should be able to download the patches from the internet and should have:

     I) at least 20GB disk space or dedicated place for storing the patches
     ii) one of the following operating systems:

    • Windows 8 32 and 64 bit
    • Windows 8.1 32 and 64 bit
    • Windows 10
    • Windows Server 2008 R2 64-bit
    • Windows Server 2012 64-bit
    • Windows Server 2012 R2 64-bit
    • Windows Server 2016 64-bit
    • Windows Server 2019 64-Bit (BCM 12.9 and above)

     iii) patch manager should not use only an IPv6 address.
     iv)  the root certificate of the devices should be up to date. Bulletins MSRC-001 or MSRC-002 should be installed on the Patch Manager.
     v) able to reach: for downloading Patch Kb and should have access to download the patches from the internet
C) BCM version should be 12.8 patch 3 or above for supporting newer Ivanti SDK.


How does the Patch Management work:


Patch Management consists of 3 steps:


1) Patch Knowledge Base update:


Patch Manager checks-in for a new knowledge base (KB) once a day. Once a new patch KB obtained from the SDK vendor Ivanti/Shavlik, it will update the patch manager KB and send the new patch KB to the Master, Where it is stored for the distribution to BCM (BMC Client Management) clients.


  • BCM Master will start notifying all the clients about the New Patch KB and will send them the new update upon the client request through the filestore module.
    When the Patch KB Download is completed on the client, the patch Kb will evaluate and generate a new patch Inventory.





2) Patch Inventory Evaluation


Based on the default mechanism of Patch Management module each client devices scan itself for missing or installed patch inventory and upload the result to the master server. This patch inventory is generated against its operating system, installed applications, and third-party applications for assessing the result in missing patches or missing service packs. The Client sent the inventory via the Upstream module of each Client's parent Relay for processing on Master to integrate the inventory for this client into the BCM database, then this integration triggers an evaluation of the existing patch assignment.


How to view the Patch Inventory:

- Go to the device from BCM Console
- Expand it from the left-hand side Click on Inventory then from Patch.
- Click on Missing patches for Missing the patches to this device or click to view the missing service packs or installed patches or installed service packs




3) Patch Deployment Process


BCM Patch Management supports two methods of deployment of patches on clients.


a) Patch Group and

b) Patch Job


a) Patch Group also is known as Patch deployment on BCM Patch Management console. Patch groups are the manual patch selection method in which the administrator has to decide when to deploy and which specific patches or service packs need to be deployed.




How to create a patch group for deploying only specific patches like VC_Redist new update:




creating Patch group.png

To use the Patch deployment feature. You would need to go the

Expand the Patch Deployment (Aka Patch group)

  • Right-click on Patch Deployment and choose to Create Patch/Service Pack Distribution Wizard.
creating Patch group1.png

Click on Automatic Configuration to create an auto-configured patch group (which will have predefined settings for creating a patch group)


Add a meaning full name to it and click on Next button


creating Patch group2.png

This option will allow you to add the specific patch for the deployment by searching using this Misc pane or using Severity and filtered using the patch type and product name.


The Option called Affected device will only show the patches which are missing on devices (from all managed devices) with these filtered data.


Patches can be filtered using the contains table (if you're looking for a specific patch like VC_Redist or any other with the Start date in conjunction)

creating Patch group3.png

Once you're able to find the specific patch for deployment, You can select from Patch name as I did, I selected a patch name called " VC_Redist_14.27.29016.0_x64.exe then click on Plus sign to add the patch for deployment.


Click on the Finish button as soon as the patch is added.

creating Patch group4.1.png

This confirmation screen will pop-up.


This is asking us if we want to continue with the default schedule or want to schedule the deployment whenever we want.


- Using Yes, will immediately deploy the patch to the affected devices.

- Using No, it will allow you to when to schedule this deployment or on-demand.


I am going with Yes because I want to schedule these now.

also select the Go to Patch group which will take us to this newly created Patch group.


On the Patch group, it will download the patch and deploy it to the devices.



b) Patch Jobs is dynamic in nature and it adds the patches and deploy them automatically as per the patch job scheduler. The patch job is created based on patch criteria and types.

Once the patches are installed using Patch jobs or groups the clients will be sending the resulting patch inventory files using an upstream module of Clients parent relay to the Master server for inventory integration and reevaluation for the result.


We are going to see these deployments in the next Blog



Viewing the progress using the Reports:


BCM does have out of the box reports for the Patching. To view these reports from the BCM Console go to the Report node and out of the box folder.

From Patches folder


Here are some best practices for Patch management:


Patching devices in a disconnected environment:


Thank you for reading this Blog

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