What is Limited Support?When a Product release enters Limited Support:
New enhancements will not be made to the version or release.
Customer Support will direct customers to existing fixes, patches, or workarounds applicable to the reported case.
BMC Software will develop new hot fixes for problems of high technical impact or business exposure for customers. With customer input, BMC Software will determine the degree of impact and exposure and the consequent activities.
Customer Support will direct customers to upgrade to a more current version, release, or service pack of the product.
The Patch Knowledge Base will not be updated anymore
The Software Catalog will not be updated anymore
The Security Product Knowledge Base will not be updated anymore
Upgrading BMC Client Management
We strongly recommend that you upgrade if you are on any previous versions of BMC Client Management 11.x, 12.0, 12.1, or 12.5. For details about the upgrade procedure, see the Upgrading BMC Client Management page.
If you have any questions about the support update, please visit BMC Support Central, contact BMC Software Customer Support at 800 537 1813 (United States or Canada) or call your local support center.