Skip navigation
1 2 3 4 Previous Next

Client Management

48 posts
Share:|

IMPORTANT NOTE: The current releases of BMC Footprints and BMC Remedyforce are not compatible with BMC Client Management 12.8 patch 2, due to the introduction of the new BMC Client Management web start installer.

If you are using BMC Remedyforce with BMC Client Management on premises, you will want to wait to apply this patch until you have upgraded to Remedyforce Winter19, otherwise you will not be able to launch the BCM console from Remedyforce.

If you use BMC FootPrints with BMC Client Management, you must wait until the release of BMC FootPrints version 20.19.01 before upgrading to BMC Client Management 12.8 patch 2 in order to launch the BCM console from BMC FootPrints.

 

 

A new patch for BMC Client Management versions 12.8, 12.7, and 12.6 is available. The patch introduces a replacement for Java Web Start. Download the latest patch release from the Products tab of BMC EPD on the BMC Support Central website.  https://www.bmc.com/support/support-central.html

 

For more information, please refer to the release notes:

BCM version 12.8: https://docs.bmc.com/docs/display/BCM128/Release+notes+and+notices

BCM version 12.7: https://docs.bmc.com/docs/display/BCM127/Release+notes+and+notices

BCM version 12.6: https://docs.bmc.com/docs/display/bcm126/Release+notes+and+notices

Share:|

Background: Oracle has recently announced changes to the licensing policy and release cadence of Java software. How do these licensing changes affect the BMC products that use Java Standard Edition (SE)?  

 

For more information about the announcements related to Oracle Java licensing policy and release cadence, see the following articles:

https://blogs.oracle.com/java-platform-group/oracle-jdk-releases-for-java-11-and-later 

https://blogs.oracle.com/java-platform-group/update-and-faq-on-the-java-se-release-cadence

http://www.oracle.com/technetwork/java/eol-135779.html
https://www.java.com/en/download/release_notice.jsp
https://www.itassetmanagement.net/2018/05/01/oracle-to-charge-for-java-from-jan-2019/

 

ANSWER:

Oracle Java Licensing Changes

Oracle recently announced a major change to their licensing policy and release cadence for Java SE (Standard Edition including both JDK and JRE).

Traditionally Oracle Java SE technologies (commonly referred as Java 6, Java 7, Java 8 etc) were available for production deployments without need for any licensing or support arrangements with Oracle (BCL licensing). Also, public updates to Java ensured that periodically Customers would be able to upgrade Java to a secured and updated version.

Oracle has moved Java SE to a Long-Term-Support (LTS) release model beginning with Java 11 ("18.9 LTS"). This Oracle JDK 11 (and higher versions in future) will be available to Oracle Customers under commercial support contracts (Long-Term-Support) for production deployments. Enterprises that prefer stability, so that they can run multiple large applications on a single shared Java release, can use the current long-term support release. Commercial support (Long-Term-Support) will be available for 5 years (+ 3 years extended support) after an LTS release and include periodic updates which may include security and performance fixes. Also, Enterprises can plan ahead to migrate from one long-term support release to the next, every three years.


Oracle has stated that customers can remain on the non-LTS release that is publicly available for 6 months; however, after 6 months the customers must upgrade to the latest release. Oracle will no longer provide public updates or security vulnerability updates for earlier releases. Customers who require more stability and cannot align to an upgrade cadence after every 6 months, can use the Commercial Premier Support that provides security vulnerability upgrades for earlier releases. Commercial Premier Support will be available for 5 years after an LTS release.

Use of Java within BMC Client Management

BMC Client Management currently includes Oracle Java (JRE) for some server processes and the Administration Console.

To minimize impact of this Oracle licensing change to Client Management Customers, the application now includes support for open-source builds of the Java Development Kit, an implementation of the Java SE Platform under the GNU General Public License – commonly referred as Open JDK builds.

This support for Open JDK in BMC Client Management is effective with patches and versions provided from the January 2019 releases.

Open JDK is open source and production ready alternative (11.0.1 onwards) for Oracle JDK. Similar to getting Oracle Java SE binaries for free in the past, Customers can simply continue doing so with OpenJDK builds available at http://jdk.java.net/

This open source distribution OpenJDK has releases scheduled every 6 months. Customers must upgrade Open JDK to the latest release every 6 months since Open JDK will no longer provide public updates for prior Open JDK releases (including security vulnerability updates).

BMC Client Management will ensure compatibility with latest Java versions by providing hotfixes. BMC will develop and deliver a replacement for Java Web Start, which will provide the same user experience for customers.

SaaS environments like Helix Client Management and Remedyforce Client Management will be updated by BMC Cloud Operations through planned maintenance updates. BMC will provide an update on how these changes will impact BMC products as soon as the update is available.

 

Important: Because OpenJDK is not supported on a 32-bit operating system, BCM Client Management can no longer be supported on a 32-bit master server.


Frequently Asked Questions

Question: Traditionally Open JDK lacked some features present in Oracle JDK. Will lack of these features/capability impact my BMC Client Management application?

Answer: Along with change in licensing and releases, Oracle also committed to make Open JDK and Oracle JDK ‘Functionally identical and interchangeable’ starting Java 11 (Reference - https://blogs.oracle.com/java-platform-group/oracle-jdk-releases-for-java-11-and-later). Same reference page also list small number of differences in these JDK builds that are continued even with Java 11.

Based on this assurance from Oracle and our lab test results, we have not seen any functional or performance impact when using Open JDK 11 for BMC Client Management deployment.

 

Question: There is no reference to support for Java 9 or Java 10 here? Can you clarify if these are supported for BMC Client Management deployments?

Answer: Java 9 or Java 10 are not supported for any version of BMC Client Management. These versions followed 6 month release cadence and are now superseded by Java 11.

 

Question: Can I continue to use Java 8 when using BMC Client Management? Why should I upgrade to a new Java version?

Answer: BMC Client Management will allow backward compatibility for applications running on Java 8. However also note that Oracle has announced end of public updates for Java SE 8 beginning January 2019 for Commercial Users. Only customers with Premier Support from Oracle will get updates to Java SE 8 from Oracle. For others, continued use of Java 8 beyond January 2019 may leave your system open for security vulnerabilities or performance issues among other things. More details here - https://www.oracle.com/technetwork/java/java-se-support-roadmap.html

 

KnowledgeArticle - BMC

Share:|

Happy Holidays! Here is a little gift for you.

We have released BMC Client Management version 12.8 with all kinds of new and enhanced goodies inside.

 

IMPORTANT NOTE FOR UPGRADES:

Before upgrading, be sure to check the value of the parameter RemoveOldPackages located in data/Vision64Databse.ini file to ensure it is set to false in order to retain your existing custom packages.

 

Highlights of the release include:

  • New remote control on request capability to provide remote control for users without the BCM agent installed.
  • New Security checklist to help customers ensure they have enabled the security levels they want
  • Enhancements to operational rules, patch management, centralized credentials
  • FIPS-140-2 support for Federal government customers
  • and more!

Get all the details here 12.8 enhancements - Documentation for BMC Client Management 12.8 - BMC Documentation

Share:|

We have released new patches for BMC Client Management versions 12.7, 12.6, and 12.5, which introduce Enhanced Security, a new secure mode for reinforcing the security of communications between BCM agents. The patches also provide a number of fixes for known defects.

See the following pages for more information:

https://docs.bmc.com/docs/display/BCM127/Patches+for+version+12.7

https://docs.bmc.com/docs/display/BCM126/Patches+for+version+12.6

https://docs.bmc.com/docs/display/public/BCM125/Patches+for+version+12.5

Share:|

Hello BMC Client Management community!

 

I wanted to make you aware that we have replaced this package posted in the Patches tab because it was the full installer instead of just the patch file.

BMC Client Management Windows (x64) Master Patch (12.7.0.180427q). .

 

Thank you for your patience as we uploaded the correct file.

Share:|

We are changing some support dates for certain versions that will be an exception to the general BMC support policy.

 

Due to the obsolescence of some 3rd party components included in these versions, we are making the following changes:

  • BCM v12.5 will enter Limited Support status on December 31, 2018, because after this date, BMC is not able to provide patch management content updates for this version
  • BCM v12.1 and v12.5 end of version support will be aligned to v12.0. Limited support for these versions will therefore end on September 23, 2019

 

Please visit the Supported Versions of BMC Client Management page for details on BMC Client Management version support dates.

 

What is Limited Support?When a Product release enters Limited Support:

  • New enhancements will not be made to the version or release.
  • Customer Support will direct customers to existing fixes, patches, or workarounds applicable to the reported case.
  • BMC Software will develop new hot fixes for problems of high technical impact or business exposure for customers. With customer input, BMC Software will determine the degree of impact and exposure and the consequent activities.
  • Customer Support will direct customers to upgrade to a more current version, release, or service pack of the product.
  • The Patch Knowledge Base will not be updated anymore
  • The Software Catalog will not be updated anymore
  • The Security Product Knowledge Base will not be updated anymore

 

Upgrading BMC Client Management

We strongly recommend that you upgrade if you are on any previous versions of BMC Client Management 11.x, 12.0, 12.1, or 12.5. For details about the upgrade procedure, see the Upgrading BMC Client Management page.

 

Getting assistance

If you have any questions about the support update, please visit BMC Support Central, contact BMC Software Customer Support at  800 537 1813 (United States or Canada) or call your local support center.

Share:|

Important Notice for Client Management customers using software catalog feature of the compliance module

 

A new software catalog from Flexera has been implemented in the BMC Client Management 12.7 release. The Flexera Application Recognition library replaces the previous catalog. The Flexera Application Recognition library provides a normalized software catalog with standard naming conventions used to identify software publishers and titles. This new software catalog knowledgebase includes software content for Windows, Mac OS, and Linux applications.

 

Call to action for customers

To continue to receive updates to the software catalog knowledgebase, customers need to upgrade to version 12.7 or apply a hotfix for versions 12.1, 12.5 and 12.6. All files are available at https://docs.bmc.com/docs/productinfo/bmc-client-management

 

BMC encourages customers relying on Client Management’s software catalog capabilities to upgrade or apply the cumulative hotfix at their earliest convenience.

 

Reason for the change

The last software catalog update was released on January 2, 2018 and will be available until March 31, 2018. While the existing software catalog detection will continue to function, it will do so without access to new software catalog titles released after January 2, 2018. 

 

If the hotfix or upgrade is not applied, customers will no longer receive updates to the software catalog knowledge.

Share:|

The Numara Support site (Support.NumaraSoftware.com) is being replaced with a new site. The new site (license.bmc.com) is integrated into BMC Single-Sign-On, and will provide a better customer experience.

 

You can now access your Product Licenses and Product downloads at license.bmc.com

 

If you have not already done so, register with BMC Support Central (https://www.bmc.com/support/support-central.html)  to get your credentials.

 

No action is required if you are already registered.

Share:|

Happy New Year, BCM Community!  We are starting off 2018 with some new vulnerabilities to manage.

 

Meltdown and Spectre exploit hardware vulnerabilities in Intel processors since 1995.

 

January 10, 2018 update: Microsoft has resumed updating the majority of AMD devices with the Windows operating system security update to help protect against the chipset vulnerabilities known as Spectre and Meltdown.. See details here: 

https://support.microsoft.com/en-us/help/4073707/windows-os-security-update-block-for-some-amd-based-devices

meltdownspectre.JPG

 

The good news!

BCM's patch knowledge base includes the Microsoft software patches against Meltdown.

 

What to do?

You can use BCM patch management to apply these patches to your affected Microsoft devices with Intel processors.

 

You can use BCM software deployment to apply patches for Mac:

 

You can get more details here: https://meltdownattack.com/

Stay tuned for updates.

 

We will continue to update BCM as quickly as possible to help you manage these vulnerabilities.

Share:|

Hi BCM Community,

Want to hear what's coming in future versions of BCM and other BMC products?  Are you interested in how BCM can help you prepare for audits and protect you from ransomware?

Are there other products that you would like to integrate with BCM?

 

Join us at the T3 Service Management and Automation Conference November 6-10 in Las Vegas to learn about these things and many other great topics.

 

Here is a list of the BCM sessions that you might be interested in:

 

SessionSpeakers
Creative Business Process Solutions (FootPrints/BCM customer)Rocky Fly, O'Reilly Auto Parts
What's New in BMC Client Management 12.6?Serena Lambiase, BMC
Getting More out of your BMC Client ManagementSteve Gibbs , Rightstar
Integrations that Add Value to your BMC Client Management InvestmentKyle Hamilton , Flycast Partners
Simplify, Elevate and Automate with RemedyForce
Agent Discovery and Client Management
John Fulton , BMC
How BMC Client Management can Protect You From RansomwareAaron Sebastian, BMC
How BMC Client Management can Help One to Prepare for an AuditKyle Hamilton, Flycast Partners
Client Management Focus GroupSerena Lambiase, BMC
What's Coming on the BMC Client Management and
FootPrints Roadmaps?
Serena Lambiase and Don Cholish, BMC
Evening with ExpertsSerena Lambiase, Aaron Sebastian Kyle Hamilton
Birds of a featherYou!
Technology Showcase demonstrations
Serena Lambiase, Aaron Sebastian

 

For BCM customers who also have FooPrints, check out the FootPrints sessions here:

FootPrints schedule for the T3 conference

 

You can check out all the other topics here: http://www.tooltechtrain.com/downloads/T3SMAC_Schedules.pdf

 

We hope to see you there!

Share:|

We have found some issues with patch management when upgrading to BCM 12.6.

 

September 22, 2017 Update: The fix ( BCM 12.6.0 Patch 1 (BuildNumber 170915o) is now available on the BMC electronic product download site.  Support Central - BMC Software

 

Here are the items we have found, including one workaround.

DRZKZ-1572 - After upgrading to 12.6 Patch Management Database update fails on Patch Manager with Bulk Products Error

  *  Workaround:  The workaround is to run a sql script each time the master starts.  This can be done using the Sqlrun section of the Vision64database.

DRZKZ-1564 - SQL Errors on Patch Job evaluation after 12.6 upgrade and first Patch KB update

DRZKZ-1563 - SQL error on PatchLanguages table during 12.6 upgrade

DRZKZ-1560 - After upgrade 12.5 -> 12.6, it is not possible to change the patch manager

DRZKZ-1589 - Some patches downloaded previously to the upgrade are not installable

DRZKZ-1590 - Service pack Ids are not matching anymore after upgrade to 12.6

Share:|

We hope you can join us to hear about BCM and other BMC solutions at these upcoming events!

 

Date
Event
Location
More info/Registration
November 6, 2017T3: Service Management & Automation ConferenceLas Vegas, NVT3: Service Management & Automation Conference - November 06 - 10, 2017 - Las Vegas, Nevada
November 14, 2017Flycast Partners FootPrints/Client Management User GroupPhoenix, AZFootPrints Roadshow Phoenix 2017
November 15, 2017Flycast Partners FootPrints/Client Management User GroupNashville, TNFootPrints Roadshow Nashville 2017
November 16, 2017Flycast Partners FootPrints/Client Management User GroupHouston, TXFootPrints Roadshow Houston 2017
November 21, 2017Flycast Partners FootPrints/Client Management User GroupOrlando, FLFootPrints Roadshow Orlando 2017
Share:|

As you have probably heard in the news, CVE-2017-0144 https://nvd.nist.gov/vuln/detail/CVE-2017-0144, a vulnerability that was identified about two months ago (published Mar 16 2017), is now being widely exploited in the wild, most visibly impacting hospitals in the UK’s National Health Service to the point that they’ve had to redirect incoming patients to other facilities.

 

The good news is that the vulnerability is addressed by Microsoft Bulletin MS17-010 https://technet.microsoft.com/en-us/library/security/ms17-010.aspx and can easily identified and patched using BMC Client Management. 

 

This bulletin is available with the current version of the BCM patch Knowledge base (2.0.2.2417).

kb.JPG

 

This vulnerability is also included in OS-specific Security Bulletin (roll-ups) SB17-002, SB17-003, SB17-004.  MS17-010 applies to Server 2003 and Server 2008, while SB17-002 applies to Server 2008 R2, SB17-003 applies to Server 2012 R2 and SB17-004 applies to Server 2012.

 

To get this bulletin in BCM, you must have applied the BCM hotfix made available in April 2017. More details here:

WannaCry: Important notice for customers using patch management with SQLServer or PostgreSQL databases

 

Once you have verified that you have the latest knowledge base in BCM, then you can use BCM to identify and patch any machines that are missing this critical patch.

Check out this video on how to use BCM to protect your systems from ransomware like WannaCry and other threats:

BCM Protects Against Wannacry and Other Ransomware Attacks

Share:|

T3: Service Management and Automation Conference is NOW OPEN FOR REGISTRATION AND CALL FOR PAPERS

 

BMC Software and the Tools, Technology & Training (T3) community are listening and you have been heard! We are excited to announce the launching of the first ‘T3: Service Management & Automation Conference’ to be held from November 6 - 10 at The Palms Hotel and Casino in Las Vegas.

 

The conference is being put on by TTT: Tools, Technology & Training Company. As the Flagship sponsor, BMC Software is providing the conference with full support in running the conference.

Together, we plan to bring to you a robust conference focused on the Tools, Technology and Training that you need to succeed in your roles and accomplishing your business needs!

 

The conference is packed with sessions to help you get the most out of BCM and learn more about other BMC products that may interest you. For more information about the conference, visit http://tooltechtrain.com.

 

Want to get into the conference for free? Submit your idea for a technical session and if you are chosen to present, your admission is FREE.  http://tooltechtrain.com/call4papers.html

Share:|

Thanks to Ed Kraft for working with us to make a video and case study talking about how Charter uses BCM.

Charter Manufacturing Optimizes Endpoint Management with BMC Client Management - YouTube 

http://documents.bmc.com/products/documents/31/18/483118/483118.pdf 

 

Charter Manufacturing, a large, privately-held steel and iron company with over 80 years of history, has experienced an increase from 300 to 1,000 endpoints in a two-year period. To support this rapid growth, Charter Manufacturing utilizes Client Management to ensure high quality service and timely delivery of new devices. Client Management is providing clear visibility into all devices and streamlining patch and hardware refresh processes.

Filter Blog

By date:
By tag: