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Thanks to everyone who attended the recent webinar about modeling network capacity to accommodate the surge in remote workers.  This is something that everyone (or nearly everyone) is experiencing at this time.


Our goal was to provide you with useful information that could help you mange the network capacity requirements at your company.   As  reminder, here are the use cases that we covered in the webinar:

  • Model your current bandwidth
  • Monitor your bandwidth use to detect if expansion is needed
  • Model business continuity scenarios
  • Monitor end user response for applications


For folks that were unable to attend the webinar or have co-workers that you would like to share it with, here is the link to the webinar recording.



Also, several people asked for a copy of the presentation from the webinar.

You can find it right here.


If you have questions that weren't asked/answered in the webinar, please post them in this Community.  Odds are -- others have the same or similar questions.

If there are other topics you would like for us to have a webinar on, please let us know.  Share them in the Comments section of this blog.

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Thanks for attending the webinar From IT Silos to Business Value.  There were several questions submitted on the webinar.  Below are the questions that were submitted during the webinar with responses.


If you missed the webinar, you can watch it on demand.  Click here to watch the webinar now




  • So the TCRO methodology is applied across the multiple Business IT management departments?

The best path forward is to pick a particular project or domain.  Select a business IT management team where you find support and where there is the knowledge of costs and other details.  If you have not done such it is best to start with a focused effort.  Once the team, practice and processes and automation are established you can then extend this to other Business IT management departments.  The goal is to practice TCRO across the entire organization and have a regular cadence for this work with a team who owns it and virtual partners in the business team to be part of it.


  • As pertains to the goals and purposes of the TCRO, especially with the continuous cost management in support of business strategy, for small business, can you speak to how these folks whose purse strings are not as large may not be able to open it, the purse strings, as wide, but yet wishes to stay progressive on the Information highway.

With regards to the practices of TCRO, it should not make a difference if you are part of an organization with a large or small budget.  The technology cost and resource optimization could arguably be even more important in an organization where money is short.  When you apply TCRO you then know exactly where to place the priorities and you won’t waste funding which benefits smaller organizations with little budgets even more.


  • Are you seeing that some of the operational expenses are as a result of wading through "vendor lock-in” because organizations as a result of the explosion of the Cloud have gone out on their own and have chased different CSPs?

There is vendor lock-in with the cloud service providers that is due to unique technical offerings.  However, most companies use multiple cloud providers based on their technical and business requirements.  The rise in operational expenses is due primarily to lack of governance on cloud usage and a lack of understanding and insights of the cost of cloud services purchased.  The usage price model that the CSPs offer can make it challenging for organizations to predict their cloud costs.


  • For those who are not too comfortable with the public cloud, do you have any statistics for community cloud growth? 

Research In Action does not collect data about community cloud use.  


  • Visualize/Optimize demand of resources, Continuous cost management and Prioritize capabilities aren´t new goals for businesses. How must it be understood in today’s DevOps business operations? 

As DevOps is supposedly enhancing speed and quality of software, and development teams are continuously working on new things or are continuously releasing, the planning, management and optimization needs are still there.  The key difference is that in this DevOps world we need actual data all the time in real time and self-service that enables data to be consumed when needed by those that need it.  Otherwise we make decisions based on yesterday’s data.  That is why the right tools capturing the resources correctly and its associated costs are essential.


  • Where could I find a TCRO methodology documents to read more about it adoption? 

Here are a few resources.


If you have other questions about Technology Cost and Resource Management, please ask. 

Robin Reddick

Your Opinion Matters

Posted by Robin Reddick Mar 13, 2017
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Everyone has a point of view and we would like for you to share yours.


The TrueSight Capacity Optimization product is now listed on the TrustRadius web site.


TrustRadius is a software review site where users can share their experiences and comments about the products they use.  TrustRadius is available to the public – so anyone can write a product review and anyone can read a product review.  As with any product rating site, the goal of TrustRadius is to provide buyers with information that can help them make a purchasing decision.


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TrueSight Capacity Optimization was just recently listed on the TrustRadius web site. 


If you have an experience with TrueSight Capacity Optimization or a point of view you would like to share, please go to the TrustRadius web site and write a review.  As experienced capacity planning professionals and users of the TrueSight Capacity Optimization product your comments are valued by us and others looking for a capacity management solution.


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Be the first to provide a review for TrueSight Capacity Optimization.


Can’t wait to see what you have to say!

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Global outsourcers are the owners or custodians of some of the largest data centers being used by very large companies.  Many organizations entrust outsourcers with managing their data centers, which includes making the right decisions for infrastructure resource purchases and utilization.


Brad Schmidt, software consultant extraodinaire for TrueSight Capacity Optimization, was the speaker along with Rob Chippendale, GOSI field sales manager.  You can listen to the entire webinar here.


Rob started off the webinar talking about some of the capacity related challenges specific to outsourcers.



Brad Schmitt discussed how TrueSight Capacity Optimization can help outsourcers recognize value and how they can achieve it.


If you missed the recent webinar about how TrueSight Capacity Optimization can help can help global outsourcers, do not
despair!  You can listen to the entire webinar here.


Take 30 minutes and see how TrueSight Capacity Optimization can help you improve your profitability by providing better insights – for both you and your customers -- into infrastructure resource utilization and future needs.

Robin Reddick

It's Never Too Late

Posted by Robin Reddick Dec 6, 2016
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If you were not able to attend the webinar -- What's New in TrueSight Capacity Optimization v10.7 -- don't worry.  You can listen to the full recording of the webinar now by clicking here


The webinar speakers were Maria Riccelli, the technical marketing consultant for TrueSight Capacity Optimization and John Seifert, the product manager.  They discussed the new capabilities as well as demo'ed some of them.


Here is the overview of the new capabilities that were covered in the webinar.


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At the end of the webinar, there were a LOT of questions.  Here are a few of them.  You can listen to the webinar to hear all of the Q&A, which lasted for about 15 minutes.


  • Is there support for Openstack, XEN and KVM virtualization environment as well?

Yes.  In fact we have supported Openstack, XEN and KVM for a while.    There is an ETL collector and views are in the TrueSight Capacity console.  We continue to enhance it these.


  • In the new custom views, can you request for any time frames (like Oct 1st through Oct 31st) instead of the canned ones
    previously available like 30 days, 7 day, etc.?

It depends.  If you are doing a SQL data mart, then you are using a specific time frame.  If you are doing charts and analysis, then just like the data explorer views, you can pick any date and range you want using the time filter.


  • Will custom view creation be available on mobile device?

Yes it is supported.


  • What would the level of effort be to migrate existing custom views to 10.7

It depends. There is no direct migration from the CO console to the presentation server.  We created the templates to make
it easier for you.  We are in the process of developing an assessment utility to help with this.  We plan to provide some assistance for this in the next release.


  • Does the licensing information fix the double counting of VMware clients from ESX and guest agents?

We added a field in the license reporting called -- unique by name.  If we find a duplicate name, we do not count it for this field.  You now have a total count of clients (regardless of name) and then then the total number of clients unique by name.



These are just some of the many questions asked and answered in the webinar.  Learn more about the TrueSight Capacity Optimization v10.7 release by listening to the recorded webinar now.  If you have questions after listening to the webinar, post them in this Community.


We would like to hear from you -- what do you think about the new capabilities in the v10.7 release?

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BMC will be at the Strata Hadoop Conference in NYC next week, one of the largest Hadoop conferences in the world, which is being held on September 27-29.  This  event includes Apache Hadoop thought leaders showcasing use cases, sharing development, education, networking opportunities and a vendor exhibition featuring the latest on Apache Hadoop.


Come visit us at booth 212 in the expo hall.


We will be showcasing several TrueSight products that can help you manage your Hadoop environment:


  • TrueSight Capacity Optimization for Hadoop, which helps you plan and optimize your Hadoop infrastructure resources
  • TrueSight Operations Management + Hadoop Knowledge Module, which provides insight into the performance of your Hadoop infrastructure and the applications running in your Hadoop clusters
  • TrueSight Pulse, which provides real-time insight into Hadoop infrastructure performance running in AWS and is a SaaS solution for monitoring your Hadoop environment.


If you haven’t registered for the conference yet, enjoy a 20% discount on a conference all-access pass, compliments of BMC.  The discount code is:  16JSPO20


Register for the conference now


See you in New York City!

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We have another webinar coming up on September 22 at 11:00 CST, “The Blind Men and the Elephant: Reducing Risk with Hadoop Visibility,” which is focused on Capacity Optimization and Hadoop.


Register for the webinar by clicking here.


Hadoop is the technology most frequently used for big data analytic initiatives.  Big data and Hadoop are quickly becoming mainstream – yet Hadoop projects often have no capacity management practices in place that help with the understanding of current and future needs of Hadoop infrastructure.


This webinar will look into common problems that affect Hadoop clusters and ways to detect issues early and head off long term problems.  We’ll dig into capacity management and ways to deal with ever increasing demands for Hadoop resources. 


Speakers are Eric Hansleman, research analyst at 451 Research and Jim Waring, advisory software consultant with expertise in capacity management at BMC Software.


Join us for this free and informative webinar.


The Blind Men and the Elephant: Reducing Risk with Hadoop Visibility

Thursday, September 22 at 11:00 CST


Register now.

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We recently had a webinar about getting started with a capacity management practice.  The speaker was Renato Bonomini from Moviri.


Renato covered what you should think about when starting a capacity management practice, along with the initial steps you need to take.  If you missed the webinar, you can listen to the recording by clicking here:


There were several questions asked during the webinar.  We didn't have enough time to answer them all, so here are the complete set of questions with answers.


1.  What can you say about your main competitors -- like SAS, VMturbo (turbonomics) and Cirba?

The vendors you mention are complementary to TrueSight Capacity Optimization.  TrueSight Capacity is an analytics solution that is designed specifically for capacity management.  Its strengths are in modeling, reporting, and visibility (views and dashboards).  SAS is a general analytics tool.  Cirba and turobonomics are both dynamic capacity optimization solutions.  Their strength is in real-time workload placement that helps optimize use of virtual infrastructure.


2.  What is the license model for TrueSight Capacity?

TrueSight Capacity Optimization is licensed by the endpoint (for example, by server, network port, etc.).  There are three basic packages -- server, storage and network.  Once you have a license for TrueSight Capacity Optimization, you can access free extensions in the TrueSight Capacity Marketplace.


3.  How do you handle shared infrastructure?  That one application will likely be sharing database, middleware, and even web tier with other applications.  What meaningful information can you produce if you only collect data related to the one application?

With TrueSight Capacity Optimization, you can identify and view data for an application.  You need to get the data collection process in place for your infrastructure.  Then you can identify the data that is associated with a specific application.  Reports and views can be created for applications.  You can perform modeling, forecasting, and utilization reports and views by application.  There are mainly two techniques:

  • With workload characterization, you can directly measure the contribution of different applications.
  • With multivariate analysis, you can estimate the contribution of one workload vs. the aggregate usage of the shared resource.


4.  Are there references, books or courses in order to become a capacity planner?

BMC offers educational classes for using TrueSight Capacity Optimization.  CMG -- Computer Measurement Group -- is a good source of information for capacity planners.  Their conferences provide education sessions.  CM also publishes newsletters and other publications related to capacity management.  More information can be found on their web site.  The CMG annual conference is November 7-10 and both BMC and Moviri will be there.


5.  How does BMC do capacity management on a physical level?

Physical can mean a lot of things -- physical server, network, storage, power, cooling, etc.  With TrueSight Capacity Optimization, you can look at all resources in the environment (physical and virtual).  When analyzing resource usage, it is always a matter of supply vs. demand -- with resources being the supply side and workloads being the demand side.


6.  What is the best way to convert the IT metrics into money language?

The best method of understanding the cost of doing business is to track the business service component against the overall cost.  For example, reporting on a monthly basis the
average cost for transaction type and showing over 18 months the average cost of the transaction helps the business to understand cost of doing business. This cost is a combination of compute resources, operational practices (security, Disaster-recovery), power, facilitates and people resources to support the business service.  Providing this level of transparency to the business opens the dialog Business and IT can have around the real cost and IT services provided. You can also perform business aligned capacity management.  Working with correlations lets you build relationships between IT data and business data, or other non-IT data.  Take one measurement and correlate to another – technical data correlated to business data.  For example, through correlation analysis you can determine 10,000 customers an hour requires XX infrastructure.  You can also track transactions to users to revenue.


7.  How do you decide which business driver is more effective in deciding capacity issues?

Correlation analysis is the best method for researching business drivers that map to specific capacity limits or quotas. Some criteria for selecting good business drivers are:

  • Measurements of “volume” (e.g. count of transactions in a period of time) are preferred to “concurrency” (that not everyone measures in the same way)
  • Count of activities generated directly by user interactions (click-streams for example) are usually better measurements
  • Metrics that can relate to business impacts e.g. number of orders) are better than technical ones (web hits)
  • Less business drivers is better than more: measurements that are correlated by causation (e.g. a user login generates web hits on the login page that generates API calls downstream) should not be used at the same time, you just need the higher level measurement


8.  Where can I best find resource material that will help me report from a financial point?

Providing awareness of the cost and method to recover expenses to support business services is extremely helpful in opening up the dialog between IT and business.  Chargeback is a great practice to implement.  Developing IT services using chargeable models that business can easily compare against outsourcers and/or cloud and SaaS providers means you can compete head to head with these providers.  Without IT Service models with charges, the business can easily select outside IT services from outsourcers and cloud or SaaS providers with not understanding these providers do not provide the same level of services you are providing. 

During Engage 2013, there were two sessions on Accounting and Chargeback

During CMG impact 2016 Conference to be help November 7-10, 2016 in La Jolla, California, Renato Bonomini from Moviri will host a tutorial session on Accounting and Chargeback:  CMG-T:  Accounting and Chargeback -- Benefits, Challenges, Implementation


If you listen to the webinar and have more questions, ask by commenting on this blog or a post in the Community.

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