Thanks for attending the webinar From IT Silos to Business Value. There were several questions submitted on the webinar. Below are the questions that were submitted during the webinar with responses.
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- So the TCRO methodology is applied across the multiple Business IT management departments?
The best path forward is to pick a particular project or domain. Select a business IT management team where you find support and where there is the knowledge of costs and other details. If you have not done such it is best to start with a focused effort. Once the team, practice and processes and automation are established you can then extend this to other Business IT management departments. The goal is to practice TCRO across the entire organization and have a regular cadence for this work with a team who owns it and virtual partners in the business team to be part of it.
- As pertains to the goals and purposes of the TCRO, especially with the continuous cost management in support of business strategy, for small business, can you speak to how these folks whose purse strings are not as large may not be able to open it, the purse strings, as wide, but yet wishes to stay progressive on the Information highway.
With regards to the practices of TCRO, it should not make a difference if you are part of an organization with a large or small budget. The technology cost and resource optimization could arguably be even more important in an organization where money is short. When you apply TCRO you then know exactly where to place the priorities and you won’t waste funding which benefits smaller organizations with little budgets even more.
- Are you seeing that some of the operational expenses are as a result of wading through "vendor lock-in” because organizations as a result of the explosion of the Cloud have gone out on their own and have chased different CSPs?
There is vendor lock-in with the cloud service providers that is due to unique technical offerings. However, most companies use multiple cloud providers based on their technical and business requirements. The rise in operational expenses is due primarily to lack of governance on cloud usage and a lack of understanding and insights of the cost of cloud services purchased. The usage price model that the CSPs offer can make it challenging for organizations to predict their cloud costs.
- For those who are not too comfortable with the public cloud, do you have any statistics for community cloud growth?
Research In Action does not collect data about community cloud use.
- Visualize/Optimize demand of resources, Continuous cost management and Prioritize capabilities aren´t new goals for businesses. How must it be understood in today’s DevOps business operations?
As DevOps is supposedly enhancing speed and quality of software, and development teams are continuously working on new things or are continuously releasing, the planning, management and optimization needs are still there. The key difference is that in this DevOps world we need actual data all the time in real time and self-service that enables data to be consumed when needed by those that need it. Otherwise we make decisions based on yesterday’s data. That is why the right tools capturing the resources correctly and its associated costs are essential.
- Where could I find a TCRO methodology documents to read more about it adoption?
Here are a few resources.
- RIA whitepaper: From IT Silos to Business Technology Value – Five Ideas to Optimize Your Company’s Technical Resources. A whitepaper that discusses the challenges organizations are having with achieving TCRO and approaches for overcoming those challenges.
- ebook: Building a Capacity Management Practice – The inside story of one IT organization’s success optimizing both service and cost. A discussion about how Cerner built a capacity management practice that has instilled trust with internal customers and stakeholders, created technology resource efficiency and lowered technology costs.
If you have other questions about Technology Cost and Resource Management, please ask.