The Knowledge Article is one of many channels BMC customers can use to help solve issues. The self-help tool is available on a 7 by 24 basis. Here are 5 top articles used by our TrueSight Capacity Optimization (TSCO) customers to assist with problem resolution.
Do you want to know what the system categories are for entities in your Workspace? This article explains in detail how the systems discovered by TSCO are categorized.
If there is a data collection or data transfer issue from your Capacity Agents to the Gateway Server, what can you look at ?
000097196 - Initial debugging of TSCO Gateway Server (or BPA console) data collection and data transfer issues
The TrueSight Presentation Server uses a plugin to connect to TSCO. After implementing a hotfix in TSCO that includes fixes to the plugin, the plugin must be updated on the TrueSight Console. This article contains instructions and a video to explain this process.