The Knowledge Article is one of many channels BMC customers can use to help solve issues. The self-help tool is available on a 7 by 24 basis. Here are 5 top articles used by our TrueSight Capacity Optimization (TSCO) customers to assist with problem resolution.
- Do you want to know what the system categories are for entities in your Workspace? This article explains in detail how the systems discovered by TSCO are categorized.
- When there is a collection issue in a Gateway Server exception report, there may be a connection issue with the Service Daemon. What can be done to troubleshoot the connection?
- If there is a data collection or data transfer issue from your Capacity Agents to the Gateway Server, what can you look at ?
- 000097196 - Initial debugging of TSCO Gateway Server (or BPA console) data collection and data transfer issues
- The TrueSight Presentation Server uses a plugin to connect to TSCO. After implementing a hotfix in TSCO that includes fixes to the plugin, the plugin must be updated on the TrueSight Console. This article contains instructions and a video to explain this process.
- When you have an idea for a product enhancement, what is the best way to get the attention of the Products Management team ?
A list of top viewed Knowledge Articles for TrueSight Capacity Optimization is available on this page. It is updated monthly.