• Files Lost Moving Servers

    We recently moved our TrackIT installation from one server to another, and all of the files that were attached to old tickets "no longer exist". Is there a way to recover these files?
    Jackson Hall
    last modified by Jackson Hall
  • Track-IT 2018 - Show category parent when selecting categories

    score25
    Below Review Threshold
    5 votes
    The categories in our system are set up in such a way that there are multiple "master" categories that are unique but they contain subcategories that are identical. Now when we search for a category during category se...
    Allpak Administrators
    last modified by Allpak Administrators
  • Two installs of Trackit 2019 on same database server

    Has anyone had success running two installs of Trackit 2019 on the same database server?  Aside for the TI_BCM (which doesn't look like it can be re-named during install so is problematic in itself) I think it wo...
    Candice Olsen
    last modified by Candice Olsen
  • Being able to assign a new ticket to a group

    score5
    Below Review Threshold
    1 vote
    I would like to see the ability to have the ticket assigned directly to a group
    Brian Rae
    last modified by Brian Rae
  • Add ability to backup database for Trackit Web 2019

    score5
    Below Review Threshold
    1 vote
    According to BMC Support, the ability to schedule database backups like we could in previous versions.  The workaround was to create the schedule in our SQL Server, but we decided to go with Express, which does n...
    TJ Gross
    last modified by TJ Gross
  • Allow Editing of existing Open Tickets in Self Service

    score5
    Below Review Threshold
    1 vote
    Basically allow editing option of View tickets.  In Self Service after a ticket is submitted the end user does not have a way to edit say the Priority field.   This should be a field by field basis. 
    IS Support
    last modified by IS Support
  • Track-It! 2018 - Send Ticket Attachments automatically with emails

    score135
    On Roadmap
    27 votes
    In Track it 11.4 if an email was received with an attachment, track it would send that attachment as part of the new help request notification. I would like this feature in 2018-2019 too. It is help full to see the at...
    Mike Fortier
    last modified by Mike Fortier
  • Enable MAPI Support for Email

    score0
    New
    0 votes
    Microsoft will be disabling support for IMAP/POP in future iterations of Exchange Online. For Exchange Online/Track-It customers, enabling MAPI support would be beneficial to being able able to continue having email i...
    Adir Rovner
    last modified by Adir Rovner
  • email replies

    score5
    New
    1 vote
    Previous versions of trackit when processing emails, would not include previous email replies. There was a header that would only import the email that was above the header. This function isn't in 20.19.03, and I thin...
    Information Technology
    last modified by Information Technology
  • Ability to create or customize views for Mobile Client for teams

    score25
    New
    5 votes
    Ability to create or customize views for Mobile Client for Trackit Mobile.   The OOB views are great for tickets for your account.   Need the ability to create team views for the Mobile Client.
    IS Support
    last modified by IS Support
  • Ticket Notes field should be able to modify to required on close

    score15
    New
    3 votes
    It would be ideal for technicians closing the ticket be able to enter a ticket note/resolution note before being able to close the ticket. This can show what was done for managers, other technicians and even be used f...
    Mahlet Ali
    last modified by Mahlet Ali
  • Option to hide Rating option on solutions in self-service

    score5
    Below Review Threshold
    1 vote
    Option to hide Rating option on solutions in self-service
    Cris Coffey
    last modified by Cris Coffey
  • Ability to create filters in Asset Management

    score5
    Below Review Threshold
    1 vote
    In trackit version 11 I was able to create sub filters for columns as shown below. type/location/department. I would like the new trackit to be able to filter in the same way.  Currently you can only pick the top...
    Pavla Luckham
    last modified by Pavla Luckham
  • Asset Management of non network devices

    score5
    Below Review Threshold
    1 vote
    I have many devices owned by my company that need to be tracked.  These devices do not reside on the network but are just as important as the networked devices.  In Track-it 11, you were able to manually aud...
    help desk
    last modified by help desk
  • Have a currency field type

    score5
    Below Review Threshold
    1 vote
    Hi,   I have a customer that would like to have a currency type field (at least in Purchase Orders).   They would like to view the value in the views with the currency symbol.   I must add that we ne...
    Bruno Domingues
    last modified by Bruno Domingues
  • Overall Search By User Should Show Results From All Modules

    score5
    Below Review Threshold
    1 vote
    Currently if I search for a user or owner in the overall search it will only return Tickets related to that person. It will not return search results for Assets belonging to that person.   This type of search s...
    Troy Cole
    last modified by Troy Cole
  • Business Rule Condition by Work Schedule to create new tickets

    score25
    Below Review Threshold
    5 votes
    When a email is received create the ticket based on the Work schedule.   Work Schedule A 8:00 am- 5:00 pm PST  Work schedule B 5:00 pm-8:00 am PST   Goal is to be able to have the business rules fir...
    IS Support
    last modified by IS Support
  • 20xx Email Notification using the address that the request was sent to

    score10
    Below Review Threshold
    2 votes
    In 11.x, there is the ability to set up mail notification using the address that the request was sent to:     In 20xx, there is now the added ability to use multiple incoming mail addresses, but all is se...
    Richard Rowe
    last modified by Richard Rowe
  • Ability to duplicate assets more than 1 at a time

    score10
    Below Review Threshold
    2 votes
    Previously it was possible to duplicate an asset and it would ask how many to create, now we can only duplicate an asset one at a time.   Would like to have the ability to create more than 1 duplicate of an asse...
    Johan Gouverneur
    last modified by Johan Gouverneur
  • Search/Filter for work order templates

    score10
    Below Review Threshold
    2 votes
    Users should have a way to search/filter templates in the self-service portal and the technician portal.
    Wesley Faul
    last modified by Wesley Faul