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create a business rule for Ticket Notes, where a ticket note has unchecked the private note checkbox and the action is to send an email to the requestor. I noted that you cannot select the requestor email in the notif...
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We are using Track-it! 184.108.40.206 and would like very much to see a feature that allows for the following: SCENARIO: We have several Work Orders generated that report on bugs in a vendor application. Th...
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When closing out tickets it gets annoying having to specifically acknowledge that you're stopping the clock. Would like to have a means of either preventing them from showing at all to any technician or a way ... I am excited to announce the general availability of Track-It! 2019 R2. This release continues the innovation of the new Track-It! platform and provides another release of new content for the Track-It! custome...
New feature request Technicians that are allowed to Add and Edit ticket notes appear to have the ability to Edit other technician's entries. An additional security feature that would allow specific techn...
In the old version, we can delete more than 1 work order. selecting multiple work orders and clicking on the delete button, a confirmation window will come up and clicking ok will delete the work orders. the n...
Customer is wanting to 2 track-it installations on the same server with different DB's.
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In Trackit 11.4 there is the option to sort on multiple selections of the assigned technician field. We use this method to route tickets to certain groups of people. For example: Our assigned technician... Currently we use a PDF form for new employee user provisioning requests. What accounts are needed access to different systems, who can we use a "just like" example. I am baffled by the lack of a good solution for this... In version 11.4, we could export any report, open it in our Crystal reports writer, modify the report and import it back into Trackit to pull out the data the way we need to see it. I tried doing this in 20.18... What is the best way to enforce https on all of the track it websites? I have looked around and I have not been able to find anything in the software itself. Is this just none in IIS? Hello Is it possible that the technicians assigned to a group only see the tickets that are assigned to their group? I need that the technicians assisted to a group can only see their tickets and the o... Will the new version of Track-It eventually include Exchange Web Service for configuring Incoming emails? Our exchange server does not currently have IMAP or POP3 configured on it. Our current version of T...
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No one should be allowed to edit, the Requestors original note or any note created by the Requestor. See the attached screen shot, i am logged in as an admin and have the ability to edit the requestors note and have i... How do you make the resolution field mandatory in Track IT? Thank you.
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Forgive me if this has already been requested, but I didn't find anything. This is a request to add a form template field of "Note", the same field that is required to submit a ticket. One use case is an onboa... Hi Let's say I'm part of a group that gets a ticket and each person in that group has to create an assignment for themselves. I see this ticket under my view for the group and I see the assignment under "My ass... This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2019 R2 APPLIES TO: T...
I think this is already on the roadmap, but I want to put it in place here as an idea so that it doesn't get passed over. When a ticket note is added, the note type defaults to "private", which results in notifi... Is there a limitation on how many sub categories or items can be put under one category? Categories keep crashing with an error of: Trackit Error X Chec...