• Make changes to Self Service defaults possible?

    Is it possible to turn this off? I do not require a default group. I would rather Track It act off the business rules I have established and assign from there. (similar to the 11.4 even policy) My issue is requesto...
    Keystone Automotive
    last modified by Keystone Automotive
  • Does anyone know how to include the ticket notes in the printout report?

    Most of our technicians in our maintenance areas print their tickets out and work from those during the day since they do not always have access to a computer.  We have copied and tried to edit the default ticket...
    Kathy Pauley
    last modified by Kathy Pauley
  • Allow the ability to merge tickets

    score55
    Below Review Threshold
    11 votes
    I would like to see the ability to merge tickets. For example, multiple users submit a ticket for the same issue (like an offline printer, or offline service or server). Therefore you can close a ticket once instead o...
    Lasha Karels
    last modified by Lasha Karels
  • Track-It 20.19 - AddAbility to Modify Fields for multiple records at once

    score45
    Below Review Threshold
    9 votes
    Adding the ability to select multiple tickets or assets to edit a common field will reduce the administrative support required to maintain the system.   For Example: Having to open each asset or ticket to adjust...
    Jamie Varcadipane
    last modified by Jamie Varcadipane
  • Track-It 2019: Re-open/Edit Purchase order after it is received.

    score10
    New
    2 votes
    When we click on receive in the Purchase Order we are not able to then Edit the Purchase or re-open it.
    Shreyas Borawake
    last modified by Shreyas Borawake
  • Bulk Action

    score65
    Product Team Review
    13 votes
    Would be great to have the ability to perform actions such as (but not limited to)delete/retire on multiple items at once. It's very frustrating to have to perform the same action on only one item at a time.
    Allpak Administrators
    last modified by Allpak Administrators
  • Asset Management of non network devices

    score5
    Active
    1 vote
    I have many devices owned by my company that need to be tracked.  These devices do not reside on the network but are just as important as the networked devices.  In Track-it 11, you were able to manually aud...
    help desk
    last modified by help desk
  • Track it! 20.19.02 - Emails from external users does not create work orders

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2019 R2 APPLIES TO: T...
    Knowledge Admin
    last modified by Knowledge Admin
  • Ability to add multiple attachments or delete attachment in self service

    score80
    Product Team Review
    16 votes
    Users are always asking me how they can add multiple attactments in self service web.  Today users can only add one attachment when creating a new work order, would like the ability for users to add multiple atta...
    Nicholas Sondelski
    last modified by Nicholas Sondelski
  • Parent Child relationships in TrackIt 2019

    We just upgraded from 11.4 to TrackIt 2019 and we do not see how to take a ticket and assign it to a parent ticket like we did in 11.4.  We have duplicate tickets come in from various users and want to merge them...
    Robert McQueen
    last modified by Robert McQueen
  • Track-It 2019 Custom Lookup Sort Order

    In a custom lookup field, from within a ticket, the lookup values don't sort alphabetically. It might seem to depend on how many values there are available. Is this a known issue?
    Ken Soszka
    last modified by Ken Soszka
  • Expressions in Business Rules Track-It! 2019

    Is there somewhere that I can see the syntax for modifying expressions in business rules? For example, I would like to update the record using the {DATE} expression for Expected Due Date, and add 2 hours to it as an A...
    Ken Soszka
    last modified by Ken Soszka
  • Automate directory service import from Active Directory

    score60
    Below Review Threshold
    12 votes
    I hope there is a way soon that you can check on TrackIt 2018 to reimport all AD changes every day instead of having to go click the import users button when you notice it to be out of sync.
    Mike Alderman
    last modified by Mike Alderman
  • Track-It! 2018 Port Requirements Document

    Hi, is there an official document describing what ports are used by Track-It! 2018 including those needed for Client Management? Thanks!
    Ken Soszka
    last modified by Ken Soszka
  • Report formatting in Track-It 2018

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2018.03 APPLIES TO: T...
    Knowledge Admin
    last modified by Knowledge Admin
  • So many questions

    Guys, I won't lie.  I went through a ton of effort convincing the board that we NEED to update Track-It! from 11.x to the latest and greatest 2019.  Then, when doing it, I had stumbles and fumbles trying to ...
    Tom Murphy
    last modified by Tom Murphy
  • Ability to add attachments, add notes and assign to technician before saving a ticket

    score15
    Below Review Threshold
    3 votes
    It would be helpful to be able to add notes, add attachment and assign a ticket to technician before you save the ticket in Track-IT 2018. For now when ticket is created you have to save the ticket first, before you c...
    Sergey Savchuk
    last modified by Sergey Savchuk
  • How To reset STAFF and Groups permissions in Track-It! 2018

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2018.03 APPLIES TO: T...
    Knowledge Admin
    last modified by Knowledge Admin
  • Track-It! 2019 Business Rule to send Notification to the Assigned Technician for the (parent) ticket as well as the Assigned Technician for the (child) Assignment

    score20
    Below Review Threshold
    4 votes
    There is no way of notfying the owner (Assigned Technician) of the Parent Ticket when an Assignment is closed that is Assigned to another Technician. Only the Assigned Technician for the Assignment can be notified. &...
    Toby Draper
    last modified by Toby Draper
  • Track-IT 2018 allow attachments to be added to notifications

    score15
    Below Review Threshold
    3 votes
    Allow attachments to be added to notifications like what was allowed in version 11.
    Network Operations
    last modified by Network Operations