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- score55Product Team Review
It would be very convenient to be able to see links in e-mail notification which will open a Work order directly in web interface. This will time consuming to see the Work order directly instead of opening Track-It! W... I've been using 11.4 for a while. I just installed 20.20. I'd like to manually add the audit agent to a few PCs for a pilot test. I'm not finding documentation for this. Where should I be looking?
- score5Below Review Threshold
There is no function to sort 'my change approval' from self service. Please make that function to next version.
- score60Product Team Review
I would like to see a way to filter within a search to find a specific ticket for instance... search for 'keyword' then have a way to search for just one tech where that keyword is associated to (ie. script error, wh...
- score20Below Review Threshold
Currently when doing a search with multiple pages, there is no was to sort the results. Please add We have one mailbox that will create tickets for all the categories. Is there a way to create mailbox 1 for group 1, mailbox 2 or group 2..... Hi, I'm working with a client who would like to change the mail post-processing action so that email is not moved out of the inbox after being processed. The documentation is below, but I don't know what the query wou...
- score35Below Review Threshold
We are currently running Track-IT! 11.4 SP1 and our security team is very concerned that our Track-IT! system is using LDAP instead of Secure LDAP(LDAPS). We need this feature implemented to continue to use this... Using Track-IT, how easy is it to automate the process of receiving an email, have it forwarded to five technicians at different times? Example: Email for support needs to be distributed to seven different areas... I was tasked with upgrading to the 20.20 version of Track-It! from 126.96.36.199. Our version 9 resides on a Microsoft Server 2003 and the Migration tool is giving me an error about not being a valid Win32 application run...
When technicians send out an email from the ticket they have to manually do the dropdown every single time to add their name to the email. In TI 11.4 the emails would show as sent by the tech, so it was obvious who t...
There are several posts about Track-IT Round Robin, however no Ideas for Voting. We would like Round Robin added back in to Track-IT 20xx. In addition, we would like easier management for technicians to login / out of...
- score15Below Review Threshold
In Track-It! 11 versions, when you create a new Ticket and specify an Asset, automatically the application fills the Requestor with the Asset Primary User. That no longer occurs with Track-It! 20xx version. This is re...
- score40Below Review Threshold
We are a government entity and do not bill or track time worked per ticket and would like to have a feature to disable the clock. I recall reading somewhere that there is a specific methodology when using a combination of "And" and "Or" statements in the conditions of a business rule. I can't find it anywhere now. I think it was that you have to... I have run the 2020 update to a sandbox environment to do testing and notice that all the customizing I did to the icons and backgrounds changed a back to default. Is this normal, do I have to save copies of those fol... I don't want the requestor to get emails for any change, just if there is a note added, Also if it is a resolution note could that be bolded or colored? Has anyone updated Track-It to 20.20.1? If so, what are Pros and Cons? Any issues you want to tell me about? I have read the 2020 Release 01 notes and the Known and corrected issues. I want to hear from people that ha... How does one link Ticket Notes to a Ticket in Business Rules? I can't find any reference to Ticket ID when selecting the Ticket Notes record type, but there must be a reference as they are linked in Track-It! ...
- score65Product Team Review
Would like the ability to allow Self Service Users to re-open their own Closed work orders. Currently when a work order is closed, the user cannot add Notes or re-open it.