• Import Assets and Requestors from CSV file

    score25
    Duplicate
    5 votes
    Potential customer just asked me if Track-It is able to manually import assets (monitors, printers) using CSV files. They don't want to use Client Management, they just want import Assets for tracking in Track-It. Th...
    Igor Mihevc
    last modified by Igor Mihevc
  • Mass Import of other Assets

    score10
    Duplicate
    2 votes
    We receive equipment in bulk.  100 monitors at a time.  Would like to import a csv file instead of entering each device separately.  Would use the following fields Asset Name Track-It! Asset Type Clien...
    John Straughan
    last modified by John Straughan
  • Add "Display Name" to Columns view for a Filtered Ticket and Assignments view.

    score25
    Duplicate
    5 votes
    This column shows in the default view but not available when going to create your own filtered view.
    Drew Thompson
    last modified by Drew Thompson
  • Increase the work order category field size

    score30
    Already Offered
    6 votes
    Currently the work order category field size maximum is 30, it would be better if we would be able to set 50 or more.
    James Sun
    last modified by James Sun
  • TrackIt 20.19: Ability to set a default action for adjusting the Date and Time based on Priority change

    score30
    Not Planned
    6 votes
    The ability to set a default action per priority type on how the date and time should be adjusted for tickets due date, or if the due date should be adjusted at all.   For example: give these options when config...
    Jamie Varcadipane
    last modified by Jamie Varcadipane
  • Assign Technician

    score30
    Not Planned
    6 votes
    When you select the option 'Assign technician' you should be able to search for the Technician without needing to select their specific Group i.e. search across the system/all groups.   At the moment the text se...
    Jacqui C
    last modified by Jacqui C
  • Make Adjustment to the Save Button in TrackIT 2019

    score30
    Not Planned
    6 votes
    I had an idea to change the save button behavior to save the item you are saving and close the tab at the top.  In doing this will require 1 less click to close out of the tab at the top.   Thanks
    Justin Drakes
    last modified by Justin Drakes
  • Track-It 2018: convert ticket into assignement

    score30
    Declined
    6 votes
    Customer would like to convert tickets into assignment. This functionality was there in 11.4 and now cannot be seen in 2018.
    Shreyas Borawake
    last modified by Shreyas Borawake
  • Allow Windows Authentication / Passthrough on Mobile Technician Web App

    score30
    Already Offered
    6 votes
    While it is currently possible to have automatic sign-on using Windows Authentication on the full version of the Technician Web App, this does not currently extend to the mobile app.   Some domain joined devices...
    Andy Blackman
    last modified by Andy Blackman
  • View work orders History in Inventory

    score35
    Already Offered
    7 votes
    If I open a ticket that has a asset tied to it and look at the Asset tab. It will show me the work order history. (W/O number, date, summary, etc)     If I look at the Inventory and open an Asset, there a...
    Brian Da Silva
    last modified by Brian Da Silva
  • how do I unlock the Administrator account in Track-IT! 2019.3

    When I try to login to the Track-IT 2019.3 application using my browser I get the message that the Administrator account is locked.  How can I unlock the account in the database and reset the password ?
    Leo Uran
    last modified by Leo Uran
  • Template improvements: Mining data from the parent to assignments

    score125
    On Roadmap
    27 votes
    OK,  I've run up against this when creating templates:   When creating a template with multiple assignments, or even just one assignment; those assignment work orders are by necessity, very generic and the ...
    Bob Duker
    last modified by Bob Duker
  • Track-It! Mail Monitor Service stopped generating tickets if any e-mail contains an attachment with forbidden Characters in the file name.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2020 R1 APPLIES TO: T...
    Knowledge Admin
    last modified by Knowledge Admin
  • Track-It 2018 Ability to setup the limit size on attachement

    score15
    Below Review Threshold
    3 votes
    Be able to increased the limit of attached files for emails and in the Solution section or set the limit as your BMC site to 2Gb
    Mario Belcourt
    last modified by Mario Belcourt
  • Track-IT 2018 - Show category parent when selecting categories

    score40
    Below Review Threshold
    8 votes
    The categories in our system are set up in such a way that there are multiple "master" categories that are unique but they contain subcategories that are identical. Now when we search for a category during category se...
    Allpak Administrators
    last modified by Allpak Administrators
  • Add ability to backup database for Trackit Web 2019

    score10
    Below Review Threshold
    2 votes
    According to BMC Support, the ability to schedule database backups like we could in previous versions.  The workaround was to create the schedule in our SQL Server, but we decided to go with Express, which does n...
    TJ Gross
    last modified by TJ Gross
  • Custom fields for Change Management Form

    score15
    Below Review Threshold
    3 votes
    Hi, I would like the ability to add custom text fields and drop-down fields to the Change form.  For instance, it would be nice to have more information about the change. Like Description of the change, frequency...
    Tasha Helton
    last modified by Tasha Helton
  • Allow other statuses for changes that are done without all approvals

    score10
    Below Review Threshold
    2 votes
    When a change request goes out and not all approvers approve the change, and a technician still completes the work and closes the work order, the status is automatically set to "Cancelled" in the Change Management Con...
    Mike Metheny
    last modified by Mike Metheny
  • Track-It! Email Monitor stops working with the following error (5008) [MAGICPROCESSMAILS] - CBRLMails::StartIncoming - COM EXCEPTION. HRESULT = 80131500, DESCRIPTION = 'NO LOGIN failed.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2020 R1 APPLIES TO: T...
    Knowledge Admin
    last modified by Knowledge Admin
  • TrackIT! 2020 Solutions Owner

    Is there a way to change the 'Owner' of a solution?   We have several Solutions that were created by someone logged in a System Admin and are referenced in several Templates that will populate a field with the S...
    Russ Jones
    last modified by Russ Jones