Log in to follow, share, and participate in this community.
- score65Product Team Review
Currently, this feature is only available for technicians in Track-It! 2018. Would like to have this feature also available for Users. Assets discovered on the network are not merging with Assets that have been previously created through the PO or manually added to the system. I am ending up with duplicate asset entries and am unsure how to correct t... Checking in to see if anyone else is bumping into what appears to be a limit on the number of values in a helpdesk lookup in 2019.03. We use lookup 4 configured as a dropdown for our buildings. We need all on the stat...
- score140On Roadmap
In TI 11 we had the ability to require the resolution be filled in before the ticket could be closed. Need the same ability on the Ticket Resolution note type in TI 2018. Currently using one of the custom text fields ... Hello everyone, I'm trying to get a template to apply to an email from a specific sender. I have created the template, and set up an email policy via Configuration > Help Desk > Email Configuration >... We have Track-it 11.4 and my question is how can I create approval workflow. Example: I get request from some user they need some share drive. Then I must to fulfill some form and collect some signature from... I am specifically hoping for keyword search for the Assignment Notes and Ticket Notes. Is there any plan to improve search options? Good day, We updated TrackIt to 11.4 last week in anticipation of migrating to Track-it 2019. After the update, searching was not working correctly. I followed instructions I found to recreate th... I need help adding a custom list for Purchasing and then being able access that list via a drop down field. Also need help with pulling our vendor contact data to our Print Preview Report. I should mention we ju... We used to easily be able to free up tickets locked by other technicians by clearing the unlock box under their technician profile. How does one accomplish the same thing in Trackit! 2019? An update query won't ... Hello You need to know how to create a custom multi text field in the asset form. I see that I have custom text fields but I can only put one line. I need to create a field like t... Background: My organization is preparing to go live on a new install of Track-It! 2020 in February. We are/have been using Track-It! version 11.4 previously. Question: My question is how best to co...
- score5Below Review Threshold
I would like the ability to remove the "My change approvals" on the self Service Portal. we should have the ability to add or remove what is needed or not needed.
In Track-It! 11.x, there was the ability to hold Shift (or Ctrl) & F2 on a field and type a default entry for a ticket. Currently, this feature isn't available in 20xx and I would like to propose one of th... How do I migrate my data without loosing my tickets and templates? I'm trying to configure the Business Rules Notifications but I'm having problems trying to figure out which FIELDS I need to add to get the right information. When a ticket gets closed I want an email sent to th... I've used Track-IT when it was still Numara to what it is today. I remember in version 11.4 you can receive inventory as items and they to into the Unassigned bucket. Then you can then assign them to Asset... I have been asked for a report on who the categories are assigned to, I tried to modify the default report but don't see the option for the assigned to...
- score35Below Review Threshold
The categories in our system are set up in such a way that there are multiple "master" categories that are unique but they contain subcategories that are identical. Now when we search for a category during category se... This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2020 R1 APPLIES TO: T...