• Hardware Audit trail

    Where is the hardware audit trail in version 2020?
    Eric Butkovich
    created by Eric Butkovich
  • Missing default business rule in TrackIT 2020

    Hello,   We've gone live with our TrackIT 2020 install and I've realised we're missing the default business rule to append replies to tickets when people reply via email.   Could I see the rule so I can re...
    Sean Middlemore
    last modified by Sean Middlemore
  • There needs to be a way to bulk print work orders.

    score5
    New
    1 vote
    There needs to be a way to bulk print work orders. That would be a huge time saver over going into each individual ticket to print it.
    Sara Collier
    last modified by Sara Collier
  • Get Full Asset History

    score5
    New
    1 vote
    We need the ability to obtain the complete life cycle history of assets.  For example, for a laptop 3 years in service, we need to know the history of that laptop, including user assignments and repairs.   ...
    NIkol Dishman
    last modified by NIkol Dishman
  • Directory Importer fails in Track-It! 20xx despite Test Connection going through successfully

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2020 R2 APPLIES TO: T...
    Knowledge Admin
    last modified by Knowledge Admin
  • Remove adjust ticket due date

    Can the option to "Calculate the due date based on the current date and time" be removed as an option for the technician.     This  option may be used to artificially extend the due date   Thanks
    Eric Butkovich
    last modified by Eric Butkovich
  • "Directory Importer Failed" error in Track-It! 2019

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 20.19.02 APPLIES TO: ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Users can log into Track-It! Self Service page without having Self Service access

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! APPLIES TO: Track-It!...
    Knowledge Admin
    last modified by Knowledge Admin
  • Getting Sink error while doing Audit Now in Track-It! 11.x

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! APPLIES TO: Track-It ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Location drop down from Billing and Additional info doesn't get updated when applying a Work Order Template in Track-It! 11.x Technician Web

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! APPLIES TO: Track-It!...
    Knowledge Admin
    last modified by Knowledge Admin
  • Test KA for DE22029 validation

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Client Management for Track-It! DETAILS: test by Bhav...
    Knowledge Admin
    last modified by Knowledge Admin
  • Track-It! Migration tool gives a "Could not connect to the BMC Client Management server" Error

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2020 R2 APPLIES TO: T...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to provide System Administrator privileges using the database for Track-It! 2019

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2019 R2 APPLIES TO: T...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to give a Technician "System Administrator" Permissions/Privileges in Track-It! 20xx

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2020 R2 APPLIES TO: T...
    Knowledge Admin
    last modified by Knowledge Admin
  • Self Serve notes not coming over and displaying in ticket form on technician side

    We went live with self-serve and for one of our intake technicians (phyplnt), the note from self serve does not show up in the resulting ticket and for the other (ITS) it does. This was working and now does not and I ...
    Christine Pimblett
    last modified by Christine Pimblett
  • Track-It! needs to Start Using LDAPS for AD Lookup in Directory Services

    score55
    Delivered
    11 votes
    We are currently running Track-IT! 11.4 SP1 and our security team is very concerned that our Track-IT! system is using LDAP instead of Secure LDAP(LDAPS).  We need this feature implemented to continue to use this...
    Charly Halfhuid
    last modified by Charly Halfhuid
  • Track-It! 20.xx: The TI Infrastructure service will stop running if the Directory Importer is set to import from nested groups running into infinite loop

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2020 R2 APPLIES TO: T...
    Knowledge Admin
    last modified by Knowledge Admin
  • User's cannot login to Self-Service because Language Drop-down never loads

    We just upgraded from Track-It! 11 to 2018 and now we have quite a few users who cannot log in to the Self-Service portal because the Language drop-down never loads. It just spins and says "loading". If you click logi...
    Aaron Schnabel
    last modified by Aaron Schnabel
  • How to Migrate or Upgrade from Track-It! 11.4 to Track-It! 2020 R1 and earlier

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2020 R1 APPLIES TO: T...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to calculate total time spent in DD:HH:MM format in Track-It! 20.xx Reports

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It! 2019 R3 APPLIES TO: T...
    Knowledge Admin
    last modified by Knowledge Admin