Log in to follow, share, and participate in this community.
When a new ticket is created from the monitoring on an email inbox, and that email is configured as HTML, then instead of seeing a properly formatted HTML document, the ticket note represents all of the HTML tags sich... We had an issue today where the business Rule Event viewer queue was backed up to over 800 items. The Job monitor service was stopped. We had put in place the fix for hung processes last week however... Is it possible to include a link that will log a technician into the system and open the ticket in Track-IT! 2018? We currently have 2018.2 installed using windows credentials for login and have the business r... Hello all, Please excuse my naivety in asking this question. What I would like to do is purge the current inventory in my Track-it 11.4 implementation, and start a new discovery ... I'm trying to setup email notifications so that when a technician is assigned a ticket the email generates a link to go directly to that ticket. Is this possible? How do you export Trackit's ticket and Masterlist to a csv or xls? We would like to export all tickets with description, attachment, email chain, notes and resolution. Want to report on how many work orders are "escalated" or reassigned to another technician. This information is stored under the Audit Log tab but not sure where the data resides on the database. I don't b... Hello! I'm aware that Track-It! 220.127.116.118 (Service Pack 1) was taken down from Support because of a series of defects detected upon deployment. As a matter of fact, we VARs and Integrators dealt with our share of rol... Here's what I'm working with at the moment. I have 160 iPads that are sitting in storage, waiting to go out. I want to scan all 160 items, and promote them ALL to my local storage. Then, when they get assigned... Is there option somewhere to copy the public grid views from track-it client to the web interface? Is there a way we can configure the business rules to attachments on tickets notifications? See some examples: Example 1: An user sends an email message to our help desk support team email address with... Is there any way to format the way the body of the email that comes into the ticket from a business rule? We have a help desk that forwards emails in using a key word. The system creates the tickets just fine ... is it possible to apply a template in a business rule or is that functionality gone and i'd basically have to add each field in the template in the business rule? thanks edited: for much better asking ... Q. Is there a way to require technicians to enter notes before a ticket can be closed? Apologies in advance as I am still getting my bearings in Track-It! 2018. We've noticed a significant delay intermittently in ticket creation from email submissions. Are there any plans to reintroduce the Microsoft Exchange email connector? Hello, We are running into an issue with Track-It! 18.104.22.1688 with email replies to closed work orders not always notifying the assigned technician that a change has been made. This is our standard and ... We are trying to set up change management to kick off whenever the category is "purchase", however we would also like to capture and report on the type of purchase it is. ie: cell phone, laptop, tablet etc. Wi... We are still experiencing this issue - User's cannot login to Self-Service because Language Drop-down never loads &... The table WorkOrderActiveDay in my Track-It database is 14.5 GB. That's over 3/4 the size of the database. The table only has 3 fields. UTCDat, MaxDbChangelogId, WOID But, there are 339,000... Hi, I don't seem to see a way to make a field "required" on the the Self Service page in Track-It! 2018 R3. Is it possible? Thanks!