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When a new ticket is created from the monitoring on an email inbox, and that email is configured as HTML, then instead of seeing a properly formatted HTML document, the ticket note represents all of the HTML tags sich... Hi, Anyone worked on pulling analytics from Track-It Work order details? I am looking for some KPI such as Resource/Technician Utilization -- How much time did Technician spend on Work orders Work order clos... We had an issue today where the business Rule Event viewer queue was backed up to over 800 items. The Job monitor service was stopped. We had put in place the fix for hung processes last week however... Is it possible to include a link that will log a technician into the system and open the ticket in Track-IT! 2018? We currently have 2018.2 installed using windows credentials for login and have the business r... We've noticed a significant delay intermittently in ticket creation from email submissions. Are there any plans to reintroduce the Microsoft Exchange email connector? Hello all, Please excuse my naivety in asking this question. What I would like to do is purge the current inventory in my Track-it 11.4 implementation, and start a new discovery ... I'm trying to setup email notifications so that when a technician is assigned a ticket the email generates a link to go directly to that ticket. Is this possible? How do you export Trackit's ticket and Masterlist to a csv or xls? We would like to export all tickets with description, attachment, email chain, notes and resolution. Want to report on how many work orders are "escalated" or reassigned to another technician. This information is stored under the Audit Log tab but not sure where the data resides on the database. I don't b... Hello! I'm aware that Track-It! 22.214.171.1248 (Service Pack 1) was taken down from Support because of a series of defects detected upon deployment. As a matter of fact, we VARs and Integrators dealt with our share of rol... Here's what I'm working with at the moment. I have 160 iPads that are sitting in storage, waiting to go out. I want to scan all 160 items, and promote them ALL to my local storage. Then, when they get assigned... Is there option somewhere to copy the public grid views from track-it client to the web interface? Has anyone updated Track-It to 20.20.1? If so, what are Pros and Cons? Any issues you want to tell me about? I have read the 2020 Release 01 notes and the Known and corrected issues. I want to hear from people that ha... How does one link Ticket Notes to a Ticket in Business Rules? I can't find any reference to Ticket ID when selecting the Ticket Notes record type, but there must be a reference as they are linked in Track-It! ... I have heared that BMC TrackiT! 2020 version is going to support EWS (Exchange Web Services). Do you have any news on this update of when it is coming out. We are only using EWS as main email messaging protoco... Since upgrading, when creating a new ticket and adding a ticket note, get the following and cannot continue using trackit without closing the tab and logging back into the applilcation. Good Morning I am getting the above error on the Directory Importer/Directory service window. on clicking the tab it says. Failed to retrieve the data for grid view . Additional Information: Web... Hi, When I am going to approve a change request I wanted to review the attachments (and I have before) yeat when I click on them they error out in a text file as "The specified attachment does not exist or is... hi! I've downloaded the data model from here: Track-It! data model - Documentation for Track-It! 20.19 - BMC Documentation however I'd like a database data model, if that's possible, to see relationships between tab... TrackIt 2019: Is it possible to see type & subtype. The only field current displayed is Category.