• I am looking to customize the Self Service Portal.

    I have already changed logos and background images. I want to change the color of the website from the teal color to a grey and the text to a burgundy. I can do it by inspecting the site and changing the color but tha...
    Jason McBee
    last modified by Jason McBee
  • What is the difference in expected due and expected fix for priority settings?

    I am trying to get my Priorities, and SLAs set up right, and still having issues. Could someone let me know the difference in Expected Due Duration Expected Fix Duration They both seem to be the same thing to me
    Janna Horn
    last modified by Janna Horn
  • Category Description

    I am setting up my offices new Track-it Helpdesk system and I have now set up several ticket categories that have descriptions on them and I was wondering if anyone knew of a way that our users cans see those descript...
    Timothy Evans
    last modified by Timothy Evans
  • "ship to address" and "bill to address" won't carriage return on purchase order print preview report

    "ship to address" and "bill to address" won't carriage return on purchase order print preview report.
    annette wright
    last modified by annette wright
  • Help Desk lookup field data limits

    Checking in to see if anyone else is bumping into what appears to be a limit on the number of values in a helpdesk lookup in 2019.03. We use lookup 4 configured as a dropdown for our buildings. We need all on the stat...
    Christine Pimblett
    last modified by Christine Pimblett
  • Trackit 10.x to latest

    We quit using Trackit but have a need to keep it up long term, with one user for read only purposes. What would it cost to license an old product with just one user?
    George Eberle
    last modified by George Eberle
  • Can the technician be notified when a requester updates a ticket in Self Service?

    We're currently moving from version 11.4 to 2020 Release 1 and I'm working on setting up our business rules. I would like for our technicians to receive an email notification if a requester adds a note to a ticket via...
    Elaine Herrmann
    last modified by Elaine Herrmann
  • TrackIT Communities trojan virus popup

    Hello,   I am getting a Trojan:JS/Foretype.A!ml virus popup in Windows Essentials when I browse to the main TrackIT Communites site. Is anyone else getting this?
    Chris Thompson
    last modified by Chris Thompson
  • Problem with trackit sequence

    When I create a new ticket in trackit 11.4, the new id is not n+1. For exemple, my last trackit id is 100, next is not 101 but maybe 112 or 127 or... How can I solve this problem ?
    Pierre Girboux
    last modified by Pierre Girboux
  • New tickets received from HTML emails don't show HTML properly in ticket notes

    When a new ticket is created from the monitoring on an email inbox, and that email is configured as HTML, then instead of seeing a properly formatted HTML document, the ticket note represents all of the HTML tags sich...
    Michael Ishii
    last modified by Michael Ishii

    Good Afternoon,   Since Windows Server 2008 R2 is End Of Life, I have to move Track-It to a new Windows 2019 server.   We are using Track-It v11.4   What version of Track-It would you recommend to in...
    last modified by ROY SEKINE
  • track it 2020 change ticket ID start number

    Hi,   is it possible to change the ticket ID start number so when we import the 11.4 database it starts from a number of our choosing?   also is there a way to delete the trackit 2020 database before we im...
    Anas El-Khani
    last modified by Anas El-Khani
  • Track-It 11.4 - System Reqs. up to date?

    Is it possible to run TrackIt 11.4 on:   Windows 2016 and/or SQL 2017   Thanks for any insight provided.   Heidi
    Heidi Farnham
    last modified by Heidi Farnham
  • Track-It Migration Tool stuck

    Hello, we are currently migrating from Track-It 11.4 to 2019. The Migration tool has been sitting at Migrating "Attachments" since Monday 2/24/2020 at 1pm. It has been almost 4 whole days since I began the migration. ...
    Adam Dove
    last modified by Adam Dove
  • Track-It Features

    Hi,   We are planning to upgrade from Track-it 11.4 to 2020 Release 01, can someone please clarify me on below topics.   1) Is Asset Management or Inventory part of Track-it Technician Client UI as in 11.4...
    Madhusudan Chinnammagari
    last modified by Madhusudan Chinnammagari
  • Email Ticket

    Ability to email the ticket to technician or requester
    Steve Bartenfelter
    last modified by Steve Bartenfelter
  • track it 2020 custom html email response

    looking for the option to customise the emails that trackit 2020 sends out when a ticket is created or closed.   this was possible in 11.4 but cant find where to do it in 2020.
    Anas El-Khani
    last modified by Anas El-Khani
  • Need to go from Track-It! 11.4 to 20.20.1

    How do I migrate my data without loosing my tickets and templates?
    David Hernandez
    last modified by David Hernandez
  • Open Date & Time error

    Lately every time we manually create a ticket in TrackIt!, we get an error adding the first note to that ticket. The error is (10028) Date must not come before Open Date & Time. If you close the note window and ...
    Russell Arrington
    last modified by Russell Arrington
  • Where can I find documentation on manually installing and using the audit agent on Windows workstations for Track-It 2020?

    I've been using 11.4 for a while. I just installed 20.20.   I'd like to manually add the audit agent to a few PCs for a pilot test. I'm not finding documentation for this. Where should I be looking?
    Ken Smith
    last modified by Ken Smith