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Trying to set up a business rule that activates on a Ticket update when the Change Request Status changes to 'Approved'. Using the condition 'Change Request Status has changed' will make the rule fire, but as so... good morning! I just want to create a simple report and I'm struggling so much. I want to report on a list of techs who have a Named license assigned to them. the steps i've taken are as follows: 1. New Repo... We are currently setting up Track IT 2020 for our organization, and I have come to the point where I am configuring the various SLA for what we will need. What I would like to know is can you change the predetermined ... Hello everyone, I have a user that is a member of the System Administration group. When they log in, they do not see the Configuration module. Which, as you can imagine is a little bit of a problem... we do not want to do a migration from our old server, so we want a fresh start. We have scheduled audits set up for 11.4, do I need to disable that in 11.4 before it works in 2020? thanks When Received / Opened When categorized When assigned to a technician or group Where is the hardware audit trail in version 2020? How can the deployed agent be removed from a client? Hi, We monitor two separate email addresses on Track-it 2020 for our support calls. I wondered is it possible to automatically assign emails from each mailbox to different groups. Many thank... Is there a module for keeping track of your software licenses? Have a few things I am looking to do. First time trying to put in a business rule that will read in an email with a designated TO address but I need it to extract the notice being sent in the body to be pulled(about 7... I want to setup a rule that auto-assigns a ticket received via email to the technician who sent it. I did this, but noticed that I needed to also include the ticket source in the conditions to prevent the rule f... Hello, Does anyone know a way to import users from a CSV or XLS into Track It 2020? We are unable to import from AD as we have a Global AD and only need US users. And Track It does not support drilling d... Hello, I am working to update our e-mail notifiations to end user in TrrackIT 11.4. Under Event Policy in the "Configuration Notifications" dialog box, I have now checked the box to notify based on "Work Order... We have two groups of technicians, one handles strictly IT support issues, the other handles more business oriented application issues. With TrackIT 2020, we were hoping to have one inbound e-mail address for ea... Hello humans, I see how to find child assignments from the parent work order. But how do I find what the parent is if I only have the child? Trackit version 20.20.02 I performed a data migration from 11.4 to 2020.2 this weekend and while the importing of the data was successful, the process unfortunately overwrote a lot of my work including all of my business rules. Since I have a... Is it possible to configure 2020.2 to use a previously saved database? I migrated data from 11.4 to 2020.2 this weekend and it's caused me some issues where I need to go back to my pre-migration snapshot to ge... I need to run the Data Segregation tool but it keeps telling me I have active connections. I've made sure IIS, the trackit services, and WWW services are all stopped. I have also restarted the application server but n... I need to reinstall Windows Server on the machine I'm running Track It on. How do I back up Track it, in it's entirety, and then restore it?