• Error taking remote control trackit 11.4

    Please help after upgrading from Track-it 11.0 to11.4 error taking remote control.
    Vivens Ordonez
    last modified by Vivens Ordonez
  • How do I make a custom field in a form searchable?

    Hello,   We use a custom field for a tag number we have on equipment but we've noticed that since this is considered a custom field, it does not appear to be a searchable? Is there a way to make a custom field s...
    Chris Hanecak
    last modified by Chris Hanecak
  • Does anyone use BMC TrackIt 2019 for managing Dell leased equipment?

    In TrackIt 11.4, we created custom fields and were able to import the Dell asset data such as support and lease termination by service tags.  Is there a way to do this in TrackIt 2019?  Is anyone else managi...
    NIkol Dishman
    last modified by NIkol Dishman
  • Is there still a way to get a download for Track-It!

    I need to move an old server to a new one to update Track-It!
    Heiko Beck
    last modified by Heiko Beck
  • Is there a way to close the Template ticket when last assignment is closed

    We use several templates, and want to be able to automatically close the ticket when the last open assignment is closed.
    Janna Horn
    created by Janna Horn
  • How to set grid to highlight overdue tickets

    Is there a way to set my grid using the Manage Formatting tool to highlight tickets that are past due?     Thanks, Chris
    Chris Webb
    last modified by Chris Webb
  • Continually getting Web.Grid errors

    Our install seems to continually get these web.grid errors. the only fix seems to be restarting services or rebooting the server. This is getting really bad. I had hoped that the update of 20.20 would fix it but at le...
    Janna Horn
    last modified by Janna Horn
  • How can I change a ticket back to Open / Clock started status when a customer replies to a Pending / Clock stopped ticket via a business rule

    I have tried several ways and none seem to work. I want to change the status to open if the requester replies to a ticket and to start the clock. I am also wondering how the stop clock affects the SLA dates.
    Janna Horn
    created by Janna Horn
  • Change Approval

    Is there a way I can customize the change approval?
    Info Tech
    created by Info Tech
  • Read-only Self Service Access?

    My organization is interested in starting to use the Self Service portal. To get started, we're looking to implement just the "View My Tickets" feature, not allowing staff to create tickets or view solutions. I see th...
    Elaine Herrmann
    created by Elaine Herrmann
  • I am looking to customize the Self Service Portal.

    I have already changed logos and background images. I want to change the color of the website from the teal color to a grey and the text to a burgundy. I can do it by inspecting the site and changing the color but tha...
    Jason McBee
    last modified by Jason McBee
  • What is the difference in expected due and expected fix for priority settings?

    I am trying to get my Priorities, and SLAs set up right, and still having issues. Could someone let me know the difference in Expected Due Duration Expected Fix Duration They both seem to be the same thing to me
    Janna Horn
    last modified by Janna Horn
  • Category Description

    I am setting up my offices new Track-it Helpdesk system and I have now set up several ticket categories that have descriptions on them and I was wondering if anyone knew of a way that our users cans see those descript...
    Timothy Evans
    last modified by Timothy Evans
  • "ship to address" and "bill to address" won't carriage return on purchase order print preview report

    "ship to address" and "bill to address" won't carriage return on purchase order print preview report.
    annette wright
    last modified by annette wright
  • Help Desk lookup field data limits

    Checking in to see if anyone else is bumping into what appears to be a limit on the number of values in a helpdesk lookup in 2019.03. We use lookup 4 configured as a dropdown for our buildings. We need all on the stat...
    Christine Pimblett
    last modified by Christine Pimblett
  • Trackit 10.x to latest

    We quit using Trackit but have a need to keep it up long term, with one user for read only purposes. What would it cost to license an old product with just one user?
    George Eberle
    last modified by George Eberle
  • Can the technician be notified when a requester updates a ticket in Self Service?

    We're currently moving from version 11.4 to 2020 Release 1 and I'm working on setting up our business rules. I would like for our technicians to receive an email notification if a requester adds a note to a ticket via...
    Elaine Herrmann
    last modified by Elaine Herrmann
  • TrackIT Communities trojan virus popup

    Hello,   I am getting a Trojan:JS/Foretype.A!ml virus popup in Windows Essentials when I browse to the main TrackIT Communites site. Is anyone else getting this?
    Chris Thompson
    last modified by Chris Thompson
  • Problem with trackit sequence

    When I create a new ticket in trackit 11.4, the new id is not n+1. For exemple, my last trackit id is 100, next is not 101 but maybe 112 or 127 or... How can I solve this problem ?
    Pierre Girboux
    last modified by Pierre Girboux
  • New tickets received from HTML emails don't show HTML properly in ticket notes

    When a new ticket is created from the monitoring on an email inbox, and that email is configured as HTML, then instead of seeing a properly formatted HTML document, the ticket note represents all of the HTML tags sich...
    Michael Ishii
    last modified by Michael Ishii