• Ability to Include What Changed on TrackIt Notifications

    score95
    Product Team Review
    19 votes
    We would like to be able to have TrackIt tell us "What Changed" when a work order is Modified and/or when its Status Changes.
    Kevin Jackson
    last modified by Kevin Jackson
  • Automated schedule and email of Reports

    score95
    Delivered
    19 votes
    I have heard many prospects ask for this feature recently so I wanted to make sure this one was on the list.   The idea is to have a scheduling component that would allow a Track-It! administrator to select a r...
    Cris Coffey
    last modified by Cris Coffey
  • Request the ability to create a public view to show All Work(Assignments & Tickets) in TI2018

    score95
    On Roadmap
    19 votes
    Currently in Track-It! 2018, we cannot modify the existing view for All Work (Assignments & Tickets). We also cannot create a new public view to show all Tickets and Assignments assigned to a technician.   ...
    Brian Da Silva
    last modified by Brian Da Silva
  • Library Functionality

    score90
    Product Team Review
    18 votes
    Users should be able to see what is available in the library from the Track It web client.  Additionally, they should be able to reserve items for a particular time, and they should also be able to see if an item...
    Justin Butler
    last modified by Justin Butler
  • Work Order Notes in notifications should be a single chronological stream

    score90
    Delivered
    18 votes
    Work Order Notification templates in Track-It! allow you to add fields to add work order-specific info to the notification. To display the notes in the work order, there are three different variables: Description, Tec...
    Terry Hartup
    last modified by Terry Hartup
  • Event Policies matching criteria expanded to include customized lookup fields

    score90
    Delivered
    18 votes
    It would be nice to have the ability to provide the customized lookup fields available in to the event policies matching criteria.  For example, I can only base a template off of types, or priorities or departmen...
    Linda Kirkpatrick
    last modified by Linda Kirkpatrick
  • Request the ability to view the Rich Text formatting for Resolution Notes in the preview

    score90
    Delivered
    18 votes
    Currently in order to view the Rich Text formatting of the Resolution Notes in Track It you need to open up the note.  It would be very convenient to be able to see the formatting by simply viewing the preview of...
    James Hemond
    last modified by James Hemond
  • Activation Key Info Returned on Asset Audits

    score85
    Product Team Review
    19 votes
    In smaller companies like mine, we can't afford a site license for things like Windows or MS Office so we buy them individually.  The stickers for Windows keys often wear or get ripped off workstations and the pr...
    Brad McClave
    last modified by Brad McClave
  • Request more schedule options in Scheduled Work Orders

    score85
    Product Team Review
    17 votes
    We have had many requests for Scheduled Work Orders to allow for more scheduling options.  We've received requests for the following to be added to the recurrence patterns:      Quarterly...
    James Hemond
    last modified by James Hemond
  • Ability to add multiple attachments or delete attachment in self service

    score85
    Product Team Review
    17 votes
    Users are always asking me how they can add multiple attactments in self service web.  Today users can only add one attachment when creating a new work order, would like the ability for users to add multiple atta...
    Nicholas Sondelski
    last modified by Nicholas Sondelski
  • Ability to save and use custom grid views in Technician Web

    score80
    Delivered
    16 votes
    When using the Track-It! Technician Client, technicians are able to create custom grid views with various settings, as well as save them for private or public use. However, the Technician Web interface only features t...
    Terry Hartup
    last modified by Terry Hartup
  • Active Directory Credentials Pass-Through

    score80
    Delivered
    16 votes
    IDEA:  Have Track-It pass Active Directory credentials through the login dialog box to Windows Active Directory to obtain login permissions for the technician.   DETAILS:  A system by which Track-It! w...
    Dennis D. Elledge
    last modified by Dennis D. Elledge
  • Track-It! App to replace Mobile Web

    score80
    Delivered
    18 votes
    Have spoken with several customers that would like to see a dedicated Track-It! Smartphone App instead of the Mobile Web.   A dedicated App should be more responsive then the Mobile Web, which is what is current...
    Johan Gouverneur
    last modified by Johan Gouverneur
  • Merge Work Orders

    score80
    Product Team Review
    26 votes
    No matter how hard we try, our staff still creates muliple work orders for the same issue.  Whether it's a widespread issue that affects multiple people or one person opening several tickets for the same issue, i...
    Brad McClave
    last modified by Brad McClave
  • Have the option to include only the last note in notifications

    score80
    Delivered
    16 votes
    Currently the notifications will include all the notes but it would be easier for the end user if it just included the last note added to the work order.   Delivered in Track-It! 2018
    Alex Vargas
    last modified by Alex Vargas
  • Ability to select which attachment should be included in the outgoing email notification

    score75
    Duplicate
    15 votes
    Request for an ability to select which attachment is to be sent when requesting a manual notification to the user.   This would make it easier to avoid sending all the attachments or in order to resend\manage th...
    Kenneth Lillegraven
    last modified by Kenneth Lillegraven
  • Single Sign-on/Trusted AD Connection

    score75
    Delivered
    15 votes
    IDEA:  Implement Single Sign-on (SSO)/Trusted AD Connection in which Track-It! would use some method (Active Directory user account, computer account, or other) to validate a technician login without the need to ...
    Dennis D. Elledge
    last modified by Dennis D. Elledge
  • Let's make Notes and WO Descriptions support HTML -to embed images instead of attaching

    score70
    Delivered
    14 votes
    Many times in responding to a ticket, I want to paste screenshots for my users to help demonstrate the solution.  It's cumbersome to have to "attach" files, both the submitter and the recipient.  Would like ...
    Brenda Hartson
    last modified by Brenda Hartson
  • Notify Technician of parent work order when assignments are completed

    score70
    Product Team Review
    14 votes
    I create work orders that often have assignments for other technicians.  It would be good to get notified when an assignment is completed to help save time.  Right now I have to keep checking it myself or ho...
    Amanda Bathrick
    last modified by Amanda Bathrick
  • Full Audit Trail

    score70
    Product Team Review
    14 votes
    It would appear that not all the audit history is being captured.   I have made manual changes and also created business rules that should be a system change (automated process) but none are presenting: I thi...
    Richard Rowe
    last modified by Richard Rowe