• Technician Groups

    score170
    Delivered
    40 votes
    Allow Technicians to belong to a group, so that WO's can be directed to a group (e.g. "Network", "Sotware", "Infrastucture", "Development") , where an available relevant technician may pick it, or have the WO assigned...
    Alejandro Araujo
    last modified by Alejandro Araujo
  • Remove image files from signatures of emails when they are processed by email monitor

    score165
    Product Team Review
    33 votes
    A number of customers ask whether Track-It! is able to strip any image files from an email signature when the message is processed by the Track-It! email monitor. A work order is created with multiple file attachment...
    Toby Draper
    last modified by Toby Draper
  • Mobile device management (MDM)

    score160
    Delivered
    36 votes
    Another request I have heard recently is the ability to manage mobile devices like iPads, iPhones and Android devices with Track-It!   I am also asked about things like the ability to locate the device, to cont...
    Cris Coffey
    last modified by Cris Coffey
  • CC field in Track-It does not send Track-IT Work Order Notification

    score160
    Delivered
    32 votes
    The CC and BCC fields do not send work order notifications in Track-IT.  IT does send on the manual notifications and would like it to also do this for notifications that work order notification events would do. ...
    Richard Lester
    last modified by Richard Lester
  • Ability to hide, show and rearrange fields on the Work Order Form in Technician Client

    score160
    Delivered
    32 votes
    Some customers would like the ability to remove unused fields from the Work Order form in the Track-It! Technician Client. For example, if they do not use the Lookup #x fields, they would like to remove them or move t...
    Terry Hartup
    last modified by Terry Hartup
  • Track-It 20xx - ability to require Ticket Resolution note type before ticket can be closed

    score155
    On Roadmap
    31 votes
    In TI 11 we had the ability to require the resolution be filled in before the ticket could be closed. Need the same ability on the Ticket Resolution note type in TI 20xx. Currently using one of the custom text fields ...
    Michael Chohrach
    last modified by Michael Chohrach
  • Allow supervisors to see work orders opened by users in their department

    score155
    Delivered
    31 votes
    I have had multiple requests to allow a supervisor of a department be able to see the work orders submitted by the users in their department without needing to make them a Technician.   Delivered in Track-It! 20...
    James Hemond
    last modified by James Hemond
  • Auto close workorders in Track-It that haven't been updated in an X amount of time

    score145
    Already Offered
    29 votes
    Add a feature into event policies where if a work order hasn't been updated in X amount of days by the client it will auto close.   This is possible with a business rule in Track-It! 2018 and newer releases. Se...
    Alex Vargas
    last modified by Alex Vargas
  • Allow Change Management Approvals from within the Technician Client Change Management console

    score145
    Product Team Review
    31 votes
    If a Technician is also an Approver of a Request for Change, they should have the ability to go to the Change Management Console in the Technician Client and approve/reject that request in addition to already being ab...
    John Ferragamo
    last modified by John Ferragamo
  • Have Resolution from Parent Work Order flow down to Assignments

    score145
    On Roadmap
    31 votes
    It would be great if when a Parent Work Order were closed that if there were still open Assignments, that you would be given the option to have the Parent Resolution be automatically applied to any open Assignments. &...
    John Ferragamo
    last modified by John Ferragamo
  • Library - Reserving items for future check out

    score140
    Product Team Review
    28 votes
    Possibility to book library items for future loans. Items could be marked as "Reserved" and other applicants would have to choose another time of loan.
    Martin Cerny
    last modified by Martin Cerny
  • Solution Module Improvements in Self Service Center

    score140
    Delivered
    28 votes
    Having a knowledge base for employees is a very good idea to have and I'm really sad Track-It's is nothing like most knowledge base products on the market. To be frank, ours is just terrible. One (minor) improvement I...
    Travis Newton
    last modified by Travis Newton
  • Enhance Project Tracking

    score135
    Product Team Review
    27 votes
    IDEA:  Enhance the projoct tracking capabilities of Track-It!.   DETAILS:  A system by which Track-It! would provide a more robust offering for tracking project-based work orders. Some customers just c...
    Dennis D. Elledge
    last modified by Dennis D. Elledge
  • Request ability to create new top level Asset Types

    score130
    Delivered
    26 votes
    There is an article already for this that can be found on this link:   http://support.numarasoftware.com/support/articles.asp?how=%20AND%20&mode=detail&kcriteria=3589&ID=3696   I wanted to post...
    Emil Escarraman
    last modified by Emil Escarraman
  • Track-It! Inventory - Barcode Device Enhancement

    score125
    Delivered
    27 votes
    I would like to recommend that BMC make Track-It Inventory compatible with Android or Apple mobile devices. These devices are becoming more and more prevalent in the enterprise and we all know about their versatility...
    Adam Gonzales
    last modified by Adam Gonzales
  • Track-It Inventory - Be able to Audit Apple OS X 10.10 (Yosemite)

    score125
    Delivered
    5 votes
    With Apple's latest OS X 10.10 (Yosemite), Track-It is no longer able to audit Apple workstations using this OS X.  Please update Track-It to include auditing capabilities for OS X 10.10.
    Joan Becker
    last modified by Joan Becker
  • Automated Status Changes

    score125
    Delivered
    25 votes
    When an email is sent to the requestor have Track-It automatically change the status. For example, we have an "Awaiting Response" status. Similar to #1, when the requestor replies to an email have Track-It change t...
    Bryan Souza
    last modified by Bryan Souza
  • Template improvements: Mining data from the parent to assignments

    score125
    On Roadmap
    27 votes
    OK,  I've run up against this when creating templates:   When creating a template with multiple assignments, or even just one assignment; those assignment work orders are by necessity, very generic and the ...
    Bob Duker
    last modified by Bob Duker
  • Required Resolution Field

    score120
    Delivered
    26 votes
    Having the ability to make certain fields required is nice but for the resolution fields, it needs something extra.  If I make it required, the field has to be filled out regardless of whether a resolution has be...
    Brad McClave
    last modified by Brad McClave
  • Allow the ability to merge tickets

    score120
    Product Team Review
    24 votes
    I would like to see the ability to merge tickets. For example, multiple users submit a ticket for the same issue (like an offline printer, or offline service or server). Therefore you can close a ticket once instead o...
    Lasha Karels
    last modified by Lasha Karels