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Allow Technicians to belong to a group, so that WO's can be directed to a group (e.g. "Network", "Sotware", "Infrastucture", "Development") , where an available relevant technician may pick it, or have the WO assigned...
- score165Product Team Review
A number of customers ask whether Track-It! is able to strip any image files from an email signature when the message is processed by the Track-It! email monitor. A work order is created with multiple file attachment...
Another request I have heard recently is the ability to manage mobile devices like iPads, iPhones and Android devices with Track-It! I am also asked about things like the ability to locate the device, to cont...
The CC and BCC fields do not send work order notifications in Track-IT. IT does send on the manual notifications and would like it to also do this for notifications that work order notification events would do. ...
Some customers would like the ability to remove unused fields from the Work Order form in the Track-It! Technician Client. For example, if they do not use the Lookup #x fields, they would like to remove them or move t...
- score155On Roadmap
In TI 11 we had the ability to require the resolution be filled in before the ticket could be closed. Need the same ability on the Ticket Resolution note type in TI 20xx. Currently using one of the custom text fields ...
I have had multiple requests to allow a supervisor of a department be able to see the work orders submitted by the users in their department without needing to make them a Technician. Delivered in Track-It! 20...
- score145Already Offered
Add a feature into event policies where if a work order hasn't been updated in X amount of days by the client it will auto close. This is possible with a business rule in Track-It! 2018 and newer releases. Se...
- score145Product Team Review
If a Technician is also an Approver of a Request for Change, they should have the ability to go to the Change Management Console in the Technician Client and approve/reject that request in addition to already being ab...
- score145On Roadmap
It would be great if when a Parent Work Order were closed that if there were still open Assignments, that you would be given the option to have the Parent Resolution be automatically applied to any open Assignments. &...
- score140Product Team Review
Possibility to book library items for future loans. Items could be marked as "Reserved" and other applicants would have to choose another time of loan.
Having a knowledge base for employees is a very good idea to have and I'm really sad Track-It's is nothing like most knowledge base products on the market. To be frank, ours is just terrible. One (minor) improvement I...
- score135Product Team Review
IDEA: Enhance the projoct tracking capabilities of Track-It!. DETAILS: A system by which Track-It! would provide a more robust offering for tracking project-based work orders. Some customers just c...
There is an article already for this that can be found on this link: http://support.numarasoftware.com/support/articles.asp?how=%20AND%20&mode=detail&kcriteria=3589&ID=3696 I wanted to post...
I would like to recommend that BMC make Track-It Inventory compatible with Android or Apple mobile devices. These devices are becoming more and more prevalent in the enterprise and we all know about their versatility...
With Apple's latest OS X 10.10 (Yosemite), Track-It is no longer able to audit Apple workstations using this OS X. Please update Track-It to include auditing capabilities for OS X 10.10.
When an email is sent to the requestor have Track-It automatically change the status. For example, we have an "Awaiting Response" status. Similar to #1, when the requestor replies to an email have Track-It change t...
- score125On Roadmap
OK, I've run up against this when creating templates: When creating a template with multiple assignments, or even just one assignment; those assignment work orders are by necessity, very generic and the ...
Having the ability to make certain fields required is nice but for the resolution fields, it needs something extra. If I make it required, the field has to be filled out regardless of whether a resolution has be...
- score120Product Team Review
I would like to see the ability to merge tickets. For example, multiple users submit a ticket for the same issue (like an offline printer, or offline service or server). Therefore you can close a ticket once instead o...