• Track-It 2018 - HTML template for ticket emails (Manual Notification in 11.x)

    score120
    Product Team Review
    26 votes
    Track-It 2018 needs the ability to customize the manual email notification when sending email from a ticket.  In 11.x, this could be done in Configuration -> Help Desk -> Work Order Events -> Work Order ...
    Adam Lepp
    last modified by Adam Lepp
  • Population of Track-It! Library module from the Inventory

    score120
    On Roadmap
    24 votes
    I have been asked this at least twice... it would be really useful to be able to select assets in my Inventory, right click and select an option "add to Library module". It would save on a lot of manual entry. I would...
    Toby Draper
    last modified by Toby Draper
  • Creating custom reports without Crystal Reports

    score115
    Delivered
    23 votes
    We've received request to add the ability to create custom reports with out Crystal Reports. Currently you can do some reporting by customizing your helpdesk or inventory grid view and exporting the contents out but i...
    Alex Vargas
    last modified by Alex Vargas
  • Custom Grid Formatting

    score115
    Delivered
    23 votes
    I am a heavy user of the color formatting in Track-it Helpdesk.  It's a great way to quickly get a visual of my work orders and bring my attention to the work orders that need it more than others.  Right now...
    Brad McClave
    last modified by Brad McClave
  • Ability to edit and save Self Service grid views

    score115
    Product Team Review
    23 votes
    Some customers have asked for the ability to edit the grids of work orders in Self Service. For example, they would like to add the Status column to the grid so the user can see the ticket's custom status more easily....
    Terry Hartup
    last modified by Terry Hartup
  • Workstation audit performance/control improvements

    score115
    Delivered
    23 votes
    I would like to see overall improvements made to the performance and execution of the Workstation audits. This could take many forms, but I've jotted down a few.  In short though, I need the audits to move faster...
    Bob Duker
    last modified by Bob Duker
  • Close Work Order via email

    score115
    Delivered
    29 votes
    We would like to see the ability to close a WO by simply replying to a message with "[closed]" or something similar in the subject line or body of the email and have an email monitor policy in Track-It! change the sta...
    Raj Croager
    last modified by Raj Croager
  • Solutions Enhancements

    score110
    Delivered
    22 votes
    Ability to insert pictures in-line. More intuitive way to format solutions, like in Wordpress or how we can edit text in this forum Bold, italic, underline Fonts and sizes Bulleting Hyperlinks
    Brad McClave
    last modified by Brad McClave
  • Request ability to import into Inventory module from external data source

    score110
    Duplicate
    24 votes
    Posting this on behalf of the many Trackit customers who have requested the ability to import into the Inventory module from an external data source such as a .CSV file, Access database, or Excel spreadsheet.   ...
    Brad Halsey
    last modified by Brad Halsey
  • Allow multiple approvers in Sequential Change Management

    score110
    Delivered
    22 votes
    It would be great to have the ability to have more than 1 Approver at each level in a Sequential Change Mangement policy.   Some policies we have created either require more than one approver or a certain number...
    John Ferragamo
    last modified by John Ferragamo
  • Request the ability to create a public view to show All Work(Assignments & Tickets) in TI2018

    score105
    On Roadmap
    21 votes
    Currently in Track-It! 2018, we cannot modify the existing view for All Work (Assignments & Tickets). We also cannot create a new public view to show all Tickets and Assignments assigned to a technician.   ...
    Brian Da Silva
    last modified by Brian Da Silva
  • Track-It 2018 - ability for admin to mass delete old ticket / assignment records

    score105
    Product Team Review
    21 votes
    Would like the ability to allow the admin to mass delete old tickets based on a date range or other criteria. We have over 90000 records now and have determined that we would like to purge a significant number of tick...
    Michael Chohrach
    last modified by Michael Chohrach
  • Allow for more fields to be copied to Assignments

    score105
    Duplicate
    21 votes
    There are some cases where we would want more details from a Parent Work Order to be copied to an Assignment. The most popular example would be a New Hire notice where the parent contains all the details of the User w...
    John Ferragamo
    last modified by John Ferragamo
  • Ability to Edit Announcements

    score100
    Delivered
    20 votes
    Currently, announcements can be either created or deleted but not edited.  The abilty to edit would be nice.  Perhaps a editing options similar to what we use here would be nice for formatting not only when ...
    Brad McClave
    last modified by Brad McClave
  • Block ability to close Parent Work order if you are not the Assigned Technician

    score100
    Delivered
    22 votes
    When closing the last open Assignment, you should not be able to close the Parent if you are not the assigned Technician of a Parent Work Order.
    John Ferragamo
    last modified by John Ferragamo
  • More fields on Right Click - Quick Edit for work orders in help desk.

    score100
    Duplicate
    20 votes
    Can there be some more fields included with the right-click functionality in the Windows client? We would like the ability to select a (or several) work orders, do a right-click and add or change the fields in the "Cl...
    Cris Coffey
    last modified by Cris Coffey
  • Bulk Action - Track-It 20.19 - Add Ability to Modify Fields for multiple records at once

    score100
    Product Team Review
    20 votes
    Would be great to have the ability to perform actions such as (but not limited to)delete/retire on multiple items at once. It's very frustrating to have to perform the same action on only one item at a time.   F...
    Allpak Administrators
    last modified by Allpak Administrators
  • Delete Users from Track-it

    score100
    Delivered
    20 votes
    The Directory Importer is a wonderful feature of Track-it but it lacks one thing; automated deletion of users.  When DI sees a new user in Active Directory, it adds the user to Track-it.  However it should b...
    Brad McClave
    last modified by Brad McClave
  • Request for Solutions module security options in the Security Policies

    score100
    Delivered
    20 votes
    Currently in Trackit, the ability to create, edit and delete solutions is dependent upon the technician's access to Help Desk. For example, if a technician can create work orders, they can also create solutions. And i...
    Brad Halsey
    last modified by Brad Halsey
  • Automated schedule and email of Reports

    score95
    Delivered
    19 votes
    I have heard many prospects ask for this feature recently so I wanted to make sure this one was on the list.   The idea is to have a scheduling component that would allow a Track-It! administrator to select a r...
    Cris Coffey
    last modified by Cris Coffey