Log in to follow, share, and participate in this community.
Remove image files from signatures of emails when they are processed by email monitor 160Product Team Review
32 votesA number of customers ask whether Track-It! is able to strip any image files from an email signature when the message is processed by the Track-It! email monitor. A work order is created with multiple file attachment... 
Mobile device management (MDM) 160Delivered
36 votesAnother request I have heard recently is the ability to manage mobile devices like iPads, iPhones and Android devices with Track-It! I am also asked about things like the ability to locate the device, to cont... 
CC field in Track-It does not send Track-IT Work Order Notification 160Delivered
32 votesThe CC and BCC fields do not send work order notifications in Track-IT. IT does send on the manual notifications and would like it to also do this for notifications that work order notification events would do. ... 
Ability to hide, show and rearrange fields on the Work Order Form in Technician Client 160Delivered
32 votesSome customers would like the ability to remove unused fields from the Work Order form in the Track-It! Technician Client. For example, if they do not use the Lookup #x fields, they would like to remove them or move t... 
Allow supervisors to see work orders opened by users in their department 155Delivered
31 votesI have had multiple requests to allow a supervisor of a department be able to see the work orders submitted by the users in their department without needing to make them a Technician. Delivered in Track-It! 20... 
Allow Change Management Approvals from within the Technician Client Change Management console 145Product Team Review
31 votesIf a Technician is also an Approver of a Request for Change, they should have the ability to go to the Change Management Console in the Technician Client and approve/reject that request in addition to already being ab... Auto close workorders in Track-It that haven't been updated in an X amount of time 145Already Offered
29 votesAdd a feature into event policies where if a work order hasn't been updated in X amount of days by the client it will auto close. This is possible with a business rule in Track-It! 2018 and newer releases. Se... 
Track-It! 2018 - Send Ticket Attachments automatically with emails 140On Roadmap
28 votesIn Track it 11.4 if an email was received with an attachment, track it would send that attachment as part of the new help request notification. I would like this feature in 2018-2019 too. It is help full to see the at... 
Solution Module Improvements in Self Service Center 140Delivered
28 votesHaving a knowledge base for employees is a very good idea to have and I'm really sad Track-It's is nothing like most knowledge base products on the market. To be frank, ours is just terrible. One (minor) improvement I... Library - Reserving items for future check out 140Product Team Review
28 votesPossibility to book library items for future loans. Items could be marked as "Reserved" and other applicants would have to choose another time of loan. 
Have Resolution from Parent Work Order flow down to Assignments 135On Roadmap
29 votesIt would be great if when a Parent Work Order were closed that if there were still open Assignments, that you would be given the option to have the Parent Resolution be automatically applied to any open Assignments. &... Request ability to create new top level Asset Types 130Delivered
26 votesThere is an article already for this that can be found on this link: http://support.numarasoftware.com/support/articles.asp?how=%20AND%20&mode=detail&kcriteria=3589&ID=3696 I wanted to post... Enhance Project Tracking 130Product Team Review
26 votesIDEA: Enhance the projoct tracking capabilities of Track-It!. DETAILS: A system by which Track-It! would provide a more robust offering for tracking project-based work orders. Some customers just c... Track-It Inventory - Be able to Audit Apple OS X 10.10 (Yosemite) 125Delivered
5 votesWith Apple's latest OS X 10.10 (Yosemite), Track-It is no longer able to audit Apple workstations using this OS X. Please update Track-It to include auditing capabilities for OS X 10.10. Automated Status Changes 125Delivered
25 votesWhen an email is sent to the requestor have Track-It automatically change the status. For example, we have an "Awaiting Response" status. Similar to #1, when the requestor replies to an email have Track-It change t... Track-It! Inventory - Barcode Device Enhancement 125Delivered
27 votesI would like to recommend that BMC make Track-It Inventory compatible with Android or Apple mobile devices. These devices are becoming more and more prevalent in the enterprise and we all know about their versatility... Required Resolution Field 120Delivered
26 votesHaving the ability to make certain fields required is nice but for the resolution fields, it needs something extra. If I make it required, the field has to be filled out regardless of whether a resolution has be... Population of Track-It! Library module from the Inventory 120On Roadmap
24 votesI have been asked this at least twice... it would be really useful to be able to select assets in my Inventory, right click and select an option "add to Library module". It would save on a lot of manual entry. I would... Workstation audit performance/control improvements 115Delivered
23 votesI would like to see overall improvements made to the performance and execution of the Workstation audits. This could take many forms, but I've jotted down a few. In short though, I need the audits to move faster... Ability to edit and save Self Service grid views 115Product Team Review
23 votesSome customers have asked for the ability to edit the grids of work orders in Self Service. For example, they would like to add the Status column to the grid so the user can see the ticket's custom status more easily....