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- score160Product Team Review
A number of customers ask whether Track-It! is able to strip any image files from an email signature when the message is processed by the Track-It! email monitor. A work order is created with multiple file attachment...
The CC and BCC fields do not send work order notifications in Track-IT. IT does send on the manual notifications and would like it to also do this for notifications that work order notification events would do. ...
Some customers would like the ability to remove unused fields from the Work Order form in the Track-It! Technician Client. For example, if they do not use the Lookup #x fields, they would like to remove them or move t...
Another request I have heard recently is the ability to manage mobile devices like iPads, iPhones and Android devices with Track-It! I am also asked about things like the ability to locate the device, to cont...
I have had multiple requests to allow a supervisor of a department be able to see the work orders submitted by the users in their department without needing to make them a Technician. Delivered in Track-It! 20...
- score155On Roadmap
In Track it 11.4 if an email was received with an attachment, track it would send that attachment as part of the new help request notification. I would like this feature in 2018-2019 too. It is help full to see the at...
- score145Product Team Review
If a Technician is also an Approver of a Request for Change, they should have the ability to go to the Change Management Console in the Technician Client and approve/reject that request in addition to already being ab...
- score145Already Offered
Add a feature into event policies where if a work order hasn't been updated in X amount of days by the client it will auto close. This is possible with a business rule in Track-It! 2018 and newer releases. Se...
- score140Product Team Review
Possibility to book library items for future loans. Items could be marked as "Reserved" and other applicants would have to choose another time of loan.
Having a knowledge base for employees is a very good idea to have and I'm really sad Track-It's is nothing like most knowledge base products on the market. To be frank, ours is just terrible. One (minor) improvement I...
- score135On Roadmap
It would be great if when a Parent Work Order were closed that if there were still open Assignments, that you would be given the option to have the Parent Resolution be automatically applied to any open Assignments. &...
There is an article already for this that can be found on this link: http://support.numarasoftware.com/support/articles.asp?how=%20AND%20&mode=detail&kcriteria=3589&ID=3696 I wanted to post...
- score130Product Team Review
IDEA: Enhance the projoct tracking capabilities of Track-It!. DETAILS: A system by which Track-It! would provide a more robust offering for tracking project-based work orders. Some customers just c...
When an email is sent to the requestor have Track-It automatically change the status. For example, we have an "Awaiting Response" status. Similar to #1, when the requestor replies to an email have Track-It change t...
With Apple's latest OS X 10.10 (Yosemite), Track-It is no longer able to audit Apple workstations using this OS X. Please update Track-It to include auditing capabilities for OS X 10.10.
I would like to recommend that BMC make Track-It Inventory compatible with Android or Apple mobile devices. These devices are becoming more and more prevalent in the enterprise and we all know about their versatility...
- score120On Roadmap
I have been asked this at least twice... it would be really useful to be able to select assets in my Inventory, right click and select an option "add to Library module". It would save on a lot of manual entry. I would...
Having the ability to make certain fields required is nice but for the resolution fields, it needs something extra. If I make it required, the field has to be filled out regardless of whether a resolution has be...
I would like to see overall improvements made to the performance and execution of the Workstation audits. This could take many forms, but I've jotted down a few. In short though, I need the audits to move faster...
I am a heavy user of the color formatting in Track-it Helpdesk. It's a great way to quickly get a visual of my work orders and bring my attention to the work orders that need it more than others. Right now...