• Checklist Templates

    score445
    Delivered
    89 votes
    It would be nice if a template could be built in checklist form.  For example, we often have requests for setting up new employees or configurating new computers.  It would be nice if there was a template we...
    Brad McClave
    last modified by Brad McClave
  • Drag & Drop emails into technician client to create/append WO tickets

    score420
    Product Team Review
    86 votes
    We have all struggled with users that just don't use the system and insist on sending the technicians an email asking for the status, providing new info etc.  A good number of users just forget, don't have the ti...
    Bob Duker
    last modified by Bob Duker
  • Assign Purchase Orders to a Work Order

    score295
    Delivered
    59 votes
    Would be very useful if a Purchase Order could be linked as an assignment to a work order. End user request for a laptop generates a Work Order, and triggers creation of a New Purchase Order. Once laptop is received t...
    Carlo Carino
    last modified by Carlo Carino
  • Add screen-shot images by pasting into Self Service description field

    score290
    On Roadmap
    58 votes
    A typical thing for our users to do when submitting service requests in the past was to email us with pasted screen-shots. The Self Service web client only allows for an image to be attached, which requires our users ...
    Cody Bird
    last modified by Cody Bird
  • Emailing Attachments

    score255
    On Roadmap
    51 votes
    Currently the way emailing attachments from Track-it works is all or nothing.  It would be nice if there was a way to select which attachments are sent via email. There should be settings for manual emails and au...
    Brad McClave
    last modified by Brad McClave
  • Enhance the Track-It! Calendar Function

    score255
    On Roadmap
    51 votes
    In order of importance, I'l like to see the following enhancements added to the Track-It Calendar: Support for several work shifts / time zones Support for Individual Technician schedules / availability (Peter's on ...
    Alejandro Araujo
    last modified by Alejandro Araujo
  • Library Notifications

    score235
    On Roadmap
    49 votes
    Right now the Library module presents limited usability, because it doesn't do much more than to hold a record. Simply tying it up to the Event Policies, whereby an alarm and notifications could be issued when an item...
    Alejandro Araujo
    last modified by Alejandro Araujo
  • Exchange Web Services / Office 365 Email support for Track-It 2018

    score225
    Coming in Next Release
    45 votes
    Our organization uses Track-It 11.4 R1 with Exchange Web Services. We were thinking about moving to Track-It 2018, but it does not support EWS, and will not without user feedback. I propose EWS or Office 365 email sup...
    Jefferson Kwong
    last modified by Jefferson Kwong
  • Stop the Clock - Inactive Status

    score220
    Delivered
    46 votes
    I have seen a few references to this, and it is also one of the greatest concerns expressed by nearly all my customers: currently, Track-It measures the time a work order was opened from the day and time when it was o...
    Alejandro Araujo
    last modified by Alejandro Araujo
  • Tiered or Sequential Work Orders

    score215
    Delivered
    43 votes
    I've gotten a few requests for a feature like this from the Technicians I work with who use Track-It.   Much like the Change Management module has the concept of Sequential approvers where until Approver A signs...
    John Ferragamo
    last modified by John Ferragamo
  • Auto log out Technicians who don't log out properly

    score200
    Delivered
    40 votes
    A customer recently asked me if we could create a timeout feature that would automatically log technicians out of Track-It! if they either leave the Track-It! Technician or Web client open for hours/days without doing...
    Cris Coffey
    last modified by Cris Coffey
  • Email Function tied to SMTP or AD/LDAP

    score200
    Delivered
    40 votes
    Right now the e-mail function of a work order only allows you to manually type out the e-mail you want to send to.  It would be nice (and a huge time saver) to have it tied into LDAP/AD or SMTP.  Since Track...
    Brad McClave
    last modified by Brad McClave
  • Templates for Self-Service

    score195
    Delivered
    43 votes
    I can't believe I had forgotten to include this as an idea, yet another customer just reminded me:   Templates are a great time and confusion saver for technicians, but I'd think it's obvious that  they're ...
    Alejandro Araujo
    last modified by Alejandro Araujo
  • Bulk loading/import tool for inventory

    score195
    On Roadmap
    41 votes
    Can we please have a tool for bulk loading inventory.   We want to use trackit as our primary source for tracking inventory.  As goods are received we want to be able to enter the details of all items recie...
    Peter Moore
    last modified by Peter Moore
  • Create Work Order from Asset

    score180
    On Roadmap
    36 votes
    I think you should be able to right click on an asset in inventory and have the option to create a work order.  It would save time by having this option.
    Amanda Bathrick
    last modified by Amanda Bathrick
  • Import Employee Photos from Active Directory

    score175
    Product Team Review
    35 votes
    The directory importer is a great feature.  One of the things that we are beginning to employ in Active Directory is the thumbnailPhoto attribute where we can upload employee photos to AD so that they can be seen...
    Brad McClave
    last modified by Brad McClave
  • Add "E-mail Body" to criteria for E-Mail Monitor Policy

    score170
    Delivered
    34 votes
    Currently, E-mail Monitor Address, E-Mail Subject, Requestor, Department and Location are the criteria fields for E-mail Monitor policies.   How about adding E-mail Body, and allow for regular expression searchi...
    Gordy Dhatt
    last modified by Gordy Dhatt
  • Alternate Notification Templates

    score170
    Delivered
    36 votes
    I am finding that I would definitely appreciate the ability to have alternate notification templates.   For example:  I have different types of work orders that the default notification email doesn’t ...
    Bob Duker
    last modified by Bob Duker
  • Technician Groups

    score170
    Delivered
    40 votes
    Allow Technicians to belong to a group, so that WO's can be directed to a group (e.g. "Network", "Sotware", "Infrastucture", "Development") , where an available relevant technician may pick it, or have the WO assigned...
    Alejandro Araujo
    last modified by Alejandro Araujo
  • Recycle Bin for Work Orders

    score165
    Product Team Review
    33 votes
    This has been published under TL998796 but I thought I would post it here for comments and voting.  I have gotten requests that Track-it have a recycle bin so that work orders that are mistakenly deleted can be r...
    Brad McClave
    last modified by Brad McClave