• Track-It! 11.1 is now available

    I am very excited to announce that the new release of our award winning Track-It! Help Desk and Asset Management software, Track-It! 11.1 has been released and is now available for download.   This release was f...
    Cris Coffey
    last modified by Cris Coffey
  • The Pulse - Track-It! 11.x - Office 365 and SMTP and more general Notification troubleshooting tips

    This month I wanted to elucidate clearly about configuring Work Order Event Notifications when email in your organisation is hosted in Office 365. I’ll also touch on more general notification troubleshooting adv...
    Toby Draper
    last modified by Toby Draper
  • First Track-It! release after Ideas module

      Track-It! 11 was just released 2 weeks ago and you may have noticed a change to some of the ideas posted on the Idea tab here in the BMC Track-It! community.   Several of those ideas had their status...
    Cris Coffey
    last modified by Cris Coffey
  • Track-It! - Easy to install, configure and use

    We recently had a few new partners asking about what type of resources it takes to setup and manage Track-It! I realized that it had been a little while since I had blogged about this type of thing so I figured it was...
    Cris Coffey
    last modified by Cris Coffey
  • The Pulse - Track-It! 11.2... Countdown to upgrade

    This month’s Pulse stays focused on the recently released version 11.2.   I detailed some of these features last month. This month, I wanted to pick up on the upgrade itself. Whether you are prepared to up...
    Toby Draper
    last modified by Toby Draper
  • The Pulse: Track-It! 11.2 Cool Stuff

    The Track-It! Pulse blog is back after a brief interruption in its regular publication schedule. Over the last couple of months, I have been transitioning to being a homeworker. It was important that I was able to get...
    Toby Draper
    last modified by Toby Draper
  • Track-It! 11.2 is now available

    Track-It! 11.2 was released in late November and is now available. Thank you to all of our loyal Track-It! Beta testers for once again kicking the tires and helping to get the product ready. You can learn more about t...
    Cris Coffey
    last modified by Cris Coffey
  • The Pulse: What, why, where and how… Troubleshooting auditing in the Track-It! Inventory

    I recently posted some options open to users of the Track-It! Inventory when they want to audit many computers in the environment, rather than doing it on each machine individually. I was keen to follow that up and th...
    Toby Draper
    created by Toby Draper
  • The Pulse: Track-It! - The Inventory Module: Auditing and Logon Scripts

    Auditing   Over the next month or so, I am going to post some bits and pieces focusing on the Auditing functionality in the Track-It! Inventory module. First up, a number of customers identify they need to autom...
    Toby Draper
    last modified by Toby Draper
  • The Pulse: Track-It! Three Hot Topics: Customisation of Self Service, Inventory Module Tips, and Troubleshooting the Email  Monitor

    As a member of the Customer Support team, I thought it would be good to take a look at what has been trending over the last three months since we released Track-It! 11.1. I used this data to identify three areas and I...
    Toby Draper
    last modified by Toby Draper
  • How to change Track-It! field names or mark fields required

    This may seem like a very basic feature to some of you veteran Track-It! Help Desk users but I hear this question quite often so I wanted to address it quickly here. Track-It! offers the ability to customize your help...
    Cris Coffey
    last modified by Cris Coffey
  • Test Track-It! Server in a Staging Environment?

    Every so often I hear questions from customers and prospects about deploying a Track-It! Server in a test environment. Some of our customers have processes in place that require any changes, updates, patches, etc, be ...
    Cris Coffey
    last modified by Cris Coffey
  • Regional Track-It! User Groups on BMC Communities

    Are you interested in talking to other Track-It! users about how they use the product or about issues they struggle with in their IT departments? Are you interested in meeting and getting together with other Track-It!...
    Cris Coffey
    last modified by Cris Coffey
  • Introducing BMC Track-It! version 11

    The Product Management and Marketing teams are pleased to announce the general availability of BMC Track-It! version 11.  We invite you to learn more about the new capabilities in BMC Track-It! version 11. With ...
    Cris Coffey
    last modified by Cris Coffey
  • Love it! Another customer benefiting from using Track-It!

    I love to hear feedback from customers on how Track-It! has helped them and here is another great story.   This one is from Douglas County Libraries in Colorado. Great stuff!   http://www.bmc.com/news/pr...
    Cris Coffey
    last modified by Cris Coffey
  • Log your feature requests in the Ideation module

    Over the last few months we have been testing an Ideation module for the BMC Community that would allow users to log their own requests for feature enhancements as well as review and vote on feature requests logged by...
    Cris Coffey
    last modified by Cris Coffey
  • Getting organized with Track-It! - The top 3 myths about organizing your Help Desk

    This week I'm in Europe visiting some of my colleagues here.  Skype is a wonderful tool - however, there's no substitute for looking directly into someone's eyes, spending quality time with your team and understa...
    Benny Morrison
    last modified by Benny Morrison
  • Getting organized with Track-It! - Why am I talking about task management?

    I'm leaving in a couple of days for Europe for a work trip.  Many years ago I worked as a consultant and logged my fair share of frequent flyer miles.  However, these days I don't really travel that much at ...
    Benny Morrison
    last modified by Benny Morrison
  • Getting organized with Track-It! - Why get organized?

    There are some people in life that can keep multiple plates spinning in their head without allowing them to drop.  I'm not one of those people.  I marvel at their ability to juggle all types of things withou...
    Benny Morrison
    last modified by Benny Morrison
  • Getting organized with Track-It! - a series of questions

    As I've posted before I'm a big-time time and task management nerd.  I used to think that I was organized - but I wasn't.  I used to think that I knew what needed to be done - but I didn't.  These days,...
    Benny Morrison
    last modified by Benny Morrison