• The Pulse: Track-It! - The Inventory Module: Auditing and Logon Scripts

    Auditing   Over the next month or so, I am going to post some bits and pieces focusing on the Auditing functionality in the Track-It! Inventory module. First up, a number of customers identify they need to autom...
    Toby Draper
    last modified by Toby Draper
  • The Pulse: Track-It! Three Hot Topics: Customisation of Self Service, Inventory Module Tips, and Troubleshooting the Email  Monitor

    As a member of the Customer Support team, I thought it would be good to take a look at what has been trending over the last three months since we released Track-It! 11.1. I used this data to identify three areas and I...
    Toby Draper
    last modified by Toby Draper
  • How to change Track-It! field names or mark fields required

    This may seem like a very basic feature to some of you veteran Track-It! Help Desk users but I hear this question quite often so I wanted to address it quickly here. Track-It! offers the ability to customize your help...
    Cris Coffey
    last modified by Cris Coffey
  • Test Track-It! Server in a Staging Environment?

    Every so often I hear questions from customers and prospects about deploying a Track-It! Server in a test environment. Some of our customers have processes in place that require any changes, updates, patches, etc, be ...
    Cris Coffey
    last modified by Cris Coffey
  • Regional Track-It! User Groups on BMC Communities

    Are you interested in talking to other Track-It! users about how they use the product or about issues they struggle with in their IT departments? Are you interested in meeting and getting together with other Track-It!...
    Cris Coffey
    last modified by Cris Coffey
  • Introducing BMC Track-It! version 11

    The Product Management and Marketing teams are pleased to announce the general availability of BMC Track-It! version 11.  We invite you to learn more about the new capabilities in BMC Track-It! version 11. With ...
    Cris Coffey
    last modified by Cris Coffey
  • Love it! Another customer benefiting from using Track-It!

    I love to hear feedback from customers on how Track-It! has helped them and here is another great story.   This one is from Douglas County Libraries in Colorado. Great stuff!   http://www.bmc.com/news/pr...
    Cris Coffey
    last modified by Cris Coffey
  • Log your feature requests in the Ideation module

    Over the last few months we have been testing an Ideation module for the BMC Community that would allow users to log their own requests for feature enhancements as well as review and vote on feature requests logged by...
    Cris Coffey
    last modified by Cris Coffey
  • Getting organized with Track-It! - The top 3 myths about organizing your Help Desk

    This week I'm in Europe visiting some of my colleagues here.  Skype is a wonderful tool - however, there's no substitute for looking directly into someone's eyes, spending quality time with your team and understa...
    Benny Morrison
    last modified by Benny Morrison
  • Getting organized with Track-It! - Why am I talking about task management?

    I'm leaving in a couple of days for Europe for a work trip.  Many years ago I worked as a consultant and logged my fair share of frequent flyer miles.  However, these days I don't really travel that much at ...
    Benny Morrison
    last modified by Benny Morrison
  • Getting organized with Track-It! - Why get organized?

    There are some people in life that can keep multiple plates spinning in their head without allowing them to drop.  I'm not one of those people.  I marvel at their ability to juggle all types of things withou...
    Benny Morrison
    last modified by Benny Morrison
  • Getting organized with Track-It! - a series of questions

    As I've posted before I'm a big-time time and task management nerd.  I used to think that I was organized - but I wasn't.  I used to think that I knew what needed to be done - but I didn't.  These days,...
    Benny Morrison
    last modified by Benny Morrison
  • Mobile Web applications and off-line use - it's here...

    I am a task management nerd.  I admit it.  I wasn't always this way, but several years ago I decided to take the step from fairly organized to overly organized.  I was primarily motivated by some conver...
    Benny Morrison
    last modified by Benny Morrison
  • New Poll - Which platform do you prefer? Windows client or Web based.

    Time for another usage poll. This poll is simply asking what client platform, windows or web based, would you prefer given the same functionality.   As many of you already know, we are making a push to include ...
    Cris Coffey
    last modified by Cris Coffey
  • What is Track-It!?

    This past summer, I took a vacation with my daughter as my wife had to handle some family business back home.  This gave me a chance for my daughter and I to hang out for a while and visit a few people to catch u...
    Benny Morrison
    last modified by Benny Morrison
  • Being a community

    This past Fall, I took a trip with my family and evil dog to my parents in Georgia where we celebrated Thanksgiving, football and napping - not necessarily in that order.  I had a great time and really needed a l...
    Benny Morrison
    last modified by Benny Morrison
  • 5 ways that Track-It! can help with those annoying help desk calls

    I saw a blog post this morning that caught my eye.  It is by Mary Pratt on ComputerWorld.com called 5 annoying help desk calls -- and how to banish them and it describes how a help desk can deal with 5 specific t...
    Benny Morrison
    last modified by Benny Morrison
  • Track-It! and the Three Little Pigs...

    This past weekend my7 year-old daughter came up to me and asked me the question that I've dreaded since before she was born.  The one question that I just never knew how I would answer.  The one that I reall...
    Benny Morrison
    last modified by Benny Morrison
  • New Poll - What email system does your company use?

    One thing we continually monitor is the usage of technology in the IT market. We are always interested in hearing what tools and systems our current and potential customers are using because it helps us focus on the p...
    Cris Coffey
    last modified by Cris Coffey
  • Feedback anyone?

    One of the many cool things about the new Track-It! Community is the ability to create a poll to record information about our users likes, dislikes or usage.   From time to time you may see a poll posted here ...
    Cris Coffey
    last modified by Cris Coffey