• Changes to Product Licensing for Track-It!, FootPrints, and Client Management

    Change is coming for Track-It! , FootPrints service desk, and Client Management customers!   WHAT IS HAPPENING? In early 2018, the “Numara Support site” (Support.NumaraSoftware.com) will be replaced...
    Cris Coffey
    created by Cris Coffey
  • Join the Track-It! Developers Circle

    If you are the type of person who loves to see what is going on behind the scenes or loves to tinker with the latest and greatest software updates before the rest of the general public, then this is the place for you....
    Cris Coffey
    last modified by Cris Coffey
  • Are you interested in beta testing the new Track-It! platform early?

    Based on the initial success of the Production Beta Program for Track-It! 2017, we have decided to open the door for a limited number of additional participants. This program gives you the opportunity to migrate to th...
    Cris Coffey
    last modified by Cris Coffey
  • Track-It! will be at the T3 Service Management & Automation Conference Nov 6-10

    Our annual user conference this year has a new name. The conference formerly known as Engage, is now the T3 Service Management & Automation Conference and will be held November 6 - 10, 2017 at The Palms Hotel and ...
    Cris Coffey
    last modified by Cris Coffey
  • Trending in Support: New Track-It! Videos Uploaded!

    Hello Everyone,   I wanted to take this opportunity to share some useful Track-It! Video's that have been published on YouTube in the BMCdocs channel.   Please subscribe to this channel for more video's li...
    Brian Da Silva
    last modified by Brian Da Silva
  • Introducing the Track-It! Developers Circle

    Things are changing with Track-It! and we have some good news to share with you today.   As you may already know, we are hard at work on a new version of Track-It! that is based on a completely new platform, is ...
    Cris Coffey
    last modified by Cris Coffey
  • Track-It! at BMC Engage User Conference

    Hello Track-It! Community!   The BMC Engage user conference Sept 6-9 in Las Vegas is fast approaching and we have been hard at work putting together some great sessions for you.   Have you registered for t...
    Cris Coffey
    last modified by Cris Coffey
  • Track-It! 11.4 is now available!

    I am excited to announce that Track-It! 11.4 is now available! This release is another great step in improving the utility of Track-It! and the productivity of the people who use it. This release contains a few enhanc...
    Cris Coffey
    last modified by Cris Coffey
  • BMC Engage 2016 - Call for Topics!

    This reminds me of one of my favorite Christmas movies of all time, Elf.   In one of the early scenes of the movie, Santa returns from his journey delivering presents for Christmas and announces to the elves tha...
    Cris Coffey
    last modified by Cris Coffey
  • Track-It! Security Advisory [24-Dec-2015]

    Track-It! 11.4 Hotfix 3 (11.4.0.440) addresses two high severity Security Vulnerabilities. Track-It! 11.4 Security Vulnerability: unauthorized access thru Track-It! Service components Exploit published in CVE-201...
    Manish Gadgil
    last modified by Manish Gadgil
  • BMC Track-It! Training in 2016

      BMC training schedule is posted for January and February.  We want you to be successful in BMC solutions.  We run classes year round and worldwide across the BMC product lines.  Below are the cl...
    Kim Wharton
    last modified by Kim Wharton
  • Engage wrap up & prep for next year

    It has been a few weeks since Engage and we are already starting to think about next year. I just wanted to take a moment to thank those that attended this years event. The feedback from everyone has been extremely po...
    Cris Coffey
    last modified by Cris Coffey
  • BMC Engage Annual User Conference

    We are excited to inform you that Track-It! will be represented at BMC Engage for the 2nd year in a row. The Track-It! sessions for the 2015 BMC Engage User Conference have now been posted to the Engage website. We lo...
    Cris Coffey
    last modified by Cris Coffey
  • Teach yourself Track-It!... Reports. Part 3 Editing an existing report in Crystal Reports

    Since part 1 and part 2 of this series of blogs, I had been building up, reading and preparing for a post where I discuss the steps of building a report from scratch. However, in conversation with quite a few customer...
    Toby Draper
    last modified by Toby Draper
  • Changes to support processes for Track-It!

    There are some important changes coming for the Track-It! Support team that will allow them to take advantage of some of the infrastructure we have here at BMC. The full details of the changes are documented in the le...
    Cris Coffey
    last modified by Cris Coffey
  • Teach yourself Track-It!... Reports. Part 2 Crystal Reports and other useful tools

    I recently posted a simple yet powerful means of reporting in Track-It!. The drawback with reports created from extracted data and formatted in Excel is that they are not integrated with the Track-It! application. You...
    Toby Draper
    last modified by Toby Draper
  • Track-It! Security Advisory

    The purpose of this advisory is to inform you of recently discovered security vulnerabilities in Track-It! and how to address them.     Please note that for an attacker to take advantage of any of thes...
    Cris Coffey
    last modified by Cris Coffey
  • The Pulse Track-It! 11.1 - 11.2... Resolutions, Solutions and Self Service

    This month I wanted to talk about Work Order Resolutions. In Track-It! 11.1, we introduced the ability to;     Create detailed, highly useful solutions using in line graphics, bullets colored fonts and more...
    Toby Draper
    last modified by Toby Draper
  • The Track-It! 11.3 Beta has started

    The new Track-It! 11.3 release is now in Beta. If you are a current Track-It! customer and are interested in participating in the Beta program, it is not too late.   Just visit the document below to learn more a...
    Cris Coffey
    last modified by Cris Coffey
  • The Pulse - Bump! Useful Track-It! posts to bookmark

    A slightly belated Happy Easter to you! I hope you had as enjoyable break as I did!!   This month, I wanted to take the opportunity to hopefully bring to prominence some of the useful material that has been publ...
    Toby Draper
    last modified by Toby Draper